客房服务用语1.There is some thing wrong with the network of our hotel, so I’am sorry that it is not available to make the network in your room.因为现在网络有问题，所以上不了网。
2.The network is OK now.现在可以上网了。
3.Just a moment please, our computer maintenance person will come here at once.请稍等，我们的电脑维护员马上到。
4.The hair dryer is putting on the wall of your bathroom.风筒挂在您浴室的墙壁上。
5.Excuse me, do you need to change your bed sheets?请问你需要更换你的床单吗？6.May I use the vacuum cleaner? It may be a little noisy.我能为你吸尘吗？那样可能会有一点吵。
7.May I dust the furniture for you?我可以给家具抹尘吗？8.Your room is almost ready. If there is anything else we can help, please call the housekeeping at Ext:62.你的基本上准备好了，如果你还有其它需要请通知房务中心，分机“62”。
9.Please go to the reception, then they can make a new room’s key for you.请你去前台重新刷新一下房卡。
10.If you need make up your room, please call the housekeeping at Ext:62.如果你要清洁房间，请通知房务中心，分机：“62”。
11.Please call me if you need anything.您有需要的话请叫我。
12.You have forgotten to lock the door.你忘记锁房间了。
13.May I check your room’s key./ Please show me your room’s key我可以检查一下你的房卡吗？14You can find the information of our hotel in the service directory.在房间的服务指南内可以找到关于酒店的介绍。
15.Wake up service. / Morning –call service叫醒服务16. Excuse me , I want to have a morning –call service . can you help me﹖打扰了，我需要叫醒服务，你能帮我吗﹖17. May I have your room number.﹖My room number is 602.能告诉我你的房号吗﹖我的房间号码是602。
18. I see, what time please ﹖6点It′s 6 o’clock .我知道了，请问需要在几点中叫醒﹖19. I′ll do it in time.我将及时叫醒。
20. May I turn -down service for you now﹖现在方便为你开夜床吗﹖21. What’ s the turn -down service﹖甚麽是开夜床﹖22. That is to say: Make up your room just simply, boiling the water, take away the rubbish ,closing the drapes and so on (curtain)简单的说就是清理房间，烧开水，关上窗帘等.23. would you like me to make up your bed需要整理你的床铺吗﹖24. May I move these things on the table﹖我可以移动桌上的东西吗﹖25. May I tidy up the reading –desk?我可以收拾你的书桌吗﹖26. May I vacuum the room now﹖我能现在吸尘吗﹖27. You may go to the reception for information.你可以到前台咨询。
28. Your key has last efficacy, You must go to the reception to check it. Thanks for your cooperation and have a good day你的房卡过期了，需要到前台检查一下。
谢谢你的合作，祝你愉快。
29.I’m afraid you have dialed the wrong number.对不起，您打错电话了了。
30.May I have a look of your room card, please?我可以看一看您的住房卡吗？31.Hold on please, I’ll transfer your call to the operator.请别挂断，我帮您接到总机。
32.May I check your room now?我现在可以查房吗？33.Certainly, we’ll take care of it for you.当然，我们会为您照料好。
34.The newspaper is on your table.报纸在您的桌面上。
35.May I check the mini bar?我可以检查您的小酒吧吗？36.We only have one newspaper left.我们只剩下一份报纸。
37.Let me get you a pillow from the overhead compartment.让我从上面的柜子里拿一个枕头给您。
38.Good night, Have a good dream.晚安，祝您好梦。
39.Have a good rest.请好好休息。
40.Thank you for telling us, sir.感谢您告诉我们，先生。
41.I’ll tell our manager about it.我将向经理报告此事。
42.Would you please speak a bit louder, sir?请说大声一点，先生。
43.Pardon sir, I’m afraid I can’t follow.请原谅，先生，我没听明白您说什么。
44.May I know the spelling of your name please?请问您的名字怎样拼写？45.Would you like to leave a message? We’ll inform him when he comes back.您是否留个信？等他回来时我们可以转告他。
46.Don’t worry sir. Everything will be all right.别担心，先生，一切都会好起来的。
47.I’m sure this will not happen again.我保证这事不会再次发生。
48.I’m sorry sir. I’ll inform the manager. He will be contacting you about the incident.对不起，先生，我通知经理就这事与您联络。
49.For outside calls please dial 9 fist and then go on with the number you want.打外线。
请先拨9，再拨您想打的电话号码。
50.For IDD calls please dial 9 then the country and area code, the number you want finally.打长途电话，请先拨9然后拨国家号码和地区号码，最后拨电话号码。
51.There is no charge for house calls.内线电话不收费。
52.You may call directly from your room.您可以从房间里直拨。
53.The line is engaged. Would you like to call back later?现在占线了，请稍后再打。
54.The line is free.现在线路通了。
55.I’m afraid you have dialed the wrong number.恐怕您拨错了电话号码。
56.Would you mind calling again?请您再打一次好吗？57.Our hotel has a fine view of the back garden.从我们酒店可以看到后花园的优美景色。
58.I’m sorry, I haven’t made up your room yet. I’ll do it immediately.对不起，我还没有为您打扫房间呢，现马上打扫。
59.I’m afraid such information is confidential.对不起，这些资料是保密的。
60.I’m sorry sir, I don’t(can’t) understand.对不起，先生，不是很明白。
洗衣服务1.For laundry service dial 62 and you will get housekeeping.需要洗衣时，请拨“62”，那是客房部。
2. You can find the price from the laundry list, which is in the right drawer of the TV cabinet.在电视柜右手抽屉里的洗衣单上有价钱。
3.The laundry bag is in the right drawer of the TV cabinet.洗衣袋在您电视柜的右边抽屉里。
4.I have some laundry in my room 201. Would you please send someone to get it ?我是201房间，我有几件衣服要洗，能否派个人来取一下？5.I’m sorry, I haven’t collect ed your laundry. I’ll do it immediately.对不起，我还没有为您收洗衣，我马上为您收洗衣。