A HOTEL
XXX大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Special Requests & Trace Function
任务: 特殊要求及跟踪服务
Code序号: RM-RES-D130
Objectives：At the end of this session reservations sales agent will know how to handle the special requests and trace function. 目的: 在课程结束的时候预订部销售文员应懂得如何处理特殊要求及跟踪
服务
Standard ：All guest requests will be entered accurately at the time of the reservation to ensure a smooth communication to the
necessary departments. Reservations will follow up traces
for reservations on the associated dates.
标准: 在预定时客人的所有要求将被正确记
录下来以确保相应的信息被传至所需的
部门。

在以后相应的日期预定部将跟踪这
些预定并实行。

Resources: Flip Chart, Handout, Computer with Oprea terminal
培训器材:白板，白板纸，培训资料，带Oprea终端的电脑。