Video 1
H: Well, Mr. Aubrey, let's move on to next point, shall we?
A: OK. It's the question of the delivery date.
H: What's your deadline?
A: September 20th. We really have to insist on that because we have a very strict timetable.
It's essential for us to have it before the 30th, otherwise...
H: Yes, of course, but let me explain the position.
A: OK, go ahead, please.
H: As you know, we had a disastrous hurricane here last month and part of our workshop was damaged.
That halted production for 10days.
A: Yes, you told me.
H: So, eh, there's a backlog of orders to fill.
A: I understand but...
H: We're working at full capacity, but the earliest delivery date we can make is the last week in September.
A: I'm afraid that's not good enough.
H: Why not?
A: The engines have to be installed after we receive them. That takes time.
I do hope you'll appreciate our position, Harry. Can't you arrange
delivery for September 20th?
H: Mm! We can try but we can't guarantee it.
A: If not the 20th, then when?
H: We can guarantee September 25th.
A: Why the 25th?
H: That's the date the ship is scheduled to arrive.
We can't make an earlier shipment because production won't be complete in time.
A: Let me see, it'll take about a week for onward transport to the destination until the 5th of October.
H: Yes, I'm sorry. We can try to meet an earlier date but I don't hold out much hope.
A: OK, let's make it the 25th. But we must install absolutely on September 25th as the last possible date.
H: Fair enough.
A: All right, then. Let's make it the 25th of September.
But if it is possible earlier then all the better.
H: Of course. You can count on me. I'll do my best.
Video 2
B: Hello, Ms. Lester. Haven't seen you for a long time.
L: Hello, Mr. Backer. Nice to meet you again.
Unfortunately, we have a problem! I've just received a fax from my head office and it seems there may have been some misunderstanding about our last order.
B: Oh dear, what seems to be the problem?
L: The consignment arrived at the port yesterday on time, but while unloading, we noticed the goods were not the A1 quality we order.
B: Really! Oh, I'm terribly sorry. Something must have gone wrong. Let me check this on the computer...Er...
Oh dear, yes, I'm afraid there's been a slip-up in our Shipping Department.
I'm very sorry. It's certainly our fault.
Mm...What would you like us to do about it?
L: Well, we can keep this delivery and try to find another buyer for it. But of course, we'd need a price adjustment, say a 25% reduction on the lot. And we'd need a now delivery of A1 quality dispatched immediately.
B: That sounds fair enough. Thank you. But just let me check our stock position...
Yes, we can ship a delivery of A1 quality by the first available steamer.
Let me see, yes, actually there's one scheduled for the day after
tomorrow.
We'll make an immediate arrangement for the shipment.
L: OK. that'll be fine. Let's hope the steamer arrives on schedule and we can have the goods by the middle of next month.
B: We'll keep in touch with the shipping company and let you know if there are any problems.
L: Good. Thank you.
B: Ms. Lester, thank you very much for your cooperation.
L: We hope you'll help us out if we're in difficulties sometime in the future.
B: Yes, of course. Whenever you need us, we'll try our best to help. That's a promise.。