酒店中常用得英文缩写部门 DEPARTMENT 简称:DEPT职位 POSITION 简称: POS行政办 EXECUTIVE 简称: OFFICE EO财务部 FINANCE DEPARTMENT 简称:FIC会计部 ACCOUNTING 简称:ACCT采购部 PURCHASING DEPARTMENT 简称:PD酒水仓 BEVERAGE STORE食品仓 FOOD STORE日用品仓 GENERAL STORE市场及销售部 SALES & MARKETING DEPARTMENT 简称:S & M 前厅部 FRONT OFFICE DEPARTMENT 简称:F、O (F/O)管家部 HOUSEKEEPING 简称:HSKP洗衣房 LAUNDRY ROOM 简称:LR布草房 LINEN ROOM游泳池 SWIMMING POOL餐饮部 FOOD & BEVERAGE DEPARTMENT 简称: F & B中餐厅 CHINESE RESTAURANT 简称: CHN REST西餐厅 WEST RESTAURANT 简称: WEST REST日本餐厅 JAPANESE RESTAURANT大堂吧 LOBBY BAR送餐部 ROOM SERVICE 简称:RM SVC宴会中心 BANQUET CENTRE会议厅 CONFERENCE HALL管事部 STEWARD娱乐部 ENTERTAINMENT DEPARTMENT 简称:ENT夜总会 NIGHT CLUB桑拿 SAUNA健身中心 HEALTH CENTRE美容美发中心 BEAUTY & BARBER CENTRE保龄球室 BOWLING BALL工程部 ENGINEERING DEPARTMENT ENG保安部 SECURITY DEPARTMENT SEC人力资源部 HUMAN & RESOURCES DEPARTMENT 简称: HR 培训部 TRAINING DEPARTMENT员工饭堂 STAFF CANTEEN员工宿舍 STAFF DORMITORY医务室 CLINIC ROOM图书馆 LIBRARY前厅各分部 :接待处 RECEPTION 简称: RECP行政楼层 EXECUTIVE FLOOR 简称: E/F询问处 INFORMATION 简称: INFM订房部 RESERVATION 简称:RESV总机房 OPERATOR / TELEPHONE ROOM 简称: OPT礼宾部 CONCIERGE 简称: CON商务中心 BUSINESS CENTRE 简称: BC大堂副理 ASSISTANT MANAGER 简称: AM车队 TRANSPORTATION 简称:TRA账务处 CASHIER 、 ACCOUNTING 简称: DESK大堂 LOBBY楼层 FLOOR / F后勤办公室 BACK OFFICE员工通道 STAFF ENTRANCE职位 :总经理 GENERAL MANAGER 简称:GM行政助理 ASSISTANT EXECUTIVE MANAGER 简称: AEM行政秘书 EXECUTIVE SECRETARY财务总监 FINANCIAL CONTROLLER 简称: FC总会计师 CHIEF ACCOUNT成本会计师 COST ACCOUNT采购部经理 PURCHASING MANAGER 简称:PURCHASING MGR市场及销售总监 DIRECTOR OF SALES & MARKETING 简称:DOS市场及销售副总监 ASSISTANT DIRECTOR OF SALES & MARKETING简称:ADOS市场及销售部经理 SALES MANAGER销售员 SALES 简称:SALES前厅经理 FRONT OFFICE MANAGER 简称: FOM前厅副经理 ASSISTANT FRONT OFFICE MANAGER 简称:AFOM大堂副经理 ASSISTANT MANAGER 简称: AM接待员 RECEPTIONIST / RECEPTION简称: CLERK订房员 RESERVATION CLERK RESV CLERK行李员 BELL BOY / BELL MAN门童 DOORMAN接线生 OPERATOR司机 DRIVER行政管家 EXECUTIVE HOUSEKEEPER 简称: EH副行政管家 ASSISTANT EXECUTIVE HOUSEKEEPER 简称:AEH助理管家 ASSISTANT HOUSEKEEPER 简称:AH楼层服务员 ROOM ATTENDANT 简称: ATT餐饮总监 DIRECTOR OF FOOD & BEVERAGE 简称: DOFB行政总厨 EXECUTIVE SOUS 简称:CHEF点心总厨 DIM SUM 简称:CHEF人力资源部经理 HUMAN & RESOURCES MANAGER 、简称: HR MGR总工程师 CHIEF ENGINEER值班工程师 DUTY ENGINEER保安部经理 SECURITY MANAGER保安主管 CHIEF SECURITY经理 MANAGER 简称:MGR主任 SUPERVISOR 简称:SUP领班 CAPTAIN 简称: CAP秘书 SECRETARY文员 CLERK服务员 WAITER行政值班经理 EXECUTIVE ON DUTY MANAGER 简称:EOD 值班经理 DUTY MANAGER 简称:DM酒店常用术语 :接待处用语 :入住 CHECK – IN 简称: C / I退房 CHECK – OUT 简称: C / O预订 BOOKING 、 RESERVATION 简称:BKG预期抵店 ARRIVAL 、 DUTE IN 简称:ARL提前抵达 EARLY ARRIVAL预期离店 DEPARTURE 、 DUTE OUT 简称:DEPT确认 CONFIRMATION CONFIRM再次确认 RE - CONFIRM RE-CFRM取消 CANCELLATION CANCELL订金 DEPOSIT价格 RATE RTE价钱 PRICE封房 BLOCK续住 EXTENSION EXTEN客类 :顾客、宾客 CLIENT 、 GUEST散客 WALK IN W / I 、 FIT团队 GROUP GRP商务客 MERCIAL GUEST M GST商务合同 CORPORATE CONTRACT长住客 LONG STAY GUEST 简称: L / S GST 贵宾 VERY IMPORTANT PERSON VIP旅行社 TRAVEL AGENT 简称: TVL AGT自用房 HOUSE USE 简称: H/U公司 PANY付帐(动) PAY付帐(名) PAYMENT]信用卡 CREDIT CARD现金 CASH尽快 AS SOON AS POSSIBLE ASAP资料 INFORMATION INFM电话 TELEPHONE TEL传真 FACSIMILE FAX电传 TELEX TLX电报 CABLE CBL地址 ADDRESS ADD复印(机) COPY (MACHINE)网络 INTERNET电脑 PUTER打印机 PRINTER机票 FLIGHT TICKET打字 TYPING充电 CHARGE A BATTERY充电器 CHARGER留言 MESSAGE内播电影 IN-HOUSE MOVIE对方付费电话 COLLECT CALL酒店帐 HOUSE ACCOUNT H/A国内长途 ------ IDD国际长途 ------ DDD市内电话 CITY CALL分机 EXTENSION EXTN服务台 COUNTER唤醒服务 WAKE UP CALL叫早服务 MORNING CALL请勿打扰 DO NOT DISTURB DND天气 WEATHER出租车 TAXI面包车 VEHICLE中巴 COACH报纸 NEWSPAPER信件 MAIL电视 TELEVISION TV背景音乐 BACK GROUND MUSIC小酒吧 MINI BAR冰箱 REFRIGERATOR客房保险箱 MINI SAFE / PERSONAL 简称: SAFE 吹风筒 HAIR DRYER电热水壶 ELECTRIC HEATING KETTLE中央空调 INDIVIDUAL CONTROLLED AIR-CONDITION 洗衣 LAUNDRY干洗 DRY-CLEANING熨烫 VALET SERVICE失物招领 LOST AND FOUND早餐BREAKFAST B’FAST美式早餐 AMERICAN BREAKFAST 简称:ABF欧陆式早餐 CONTINENTAL BREAKFAST 简称: CBF 东方式早餐 ORIENTAL BREAKFAST OBF午餐 LUNCH LNH晚餐 DINNER DNR人民币 ------ RMB港币 ------ HKD美元 ------ USD按摩 MASSAGE蒸汽浴 STEAM BATH邻近房 ADJOINING ROOM付款方式 ADVANCE PAYMENT礼仪 AMENITY住房平均价格 AVERAGE ROOM RATE A、R、R收款得指令 BILLING INSTRUCTION取消 CANCELLATION不收费房 PLIMENTARY P连通房 CONNECTING续住 EXTENSION加床 EXTRA BED预报 FORECAST客人帐单 GUEST FOLIO管家部报表 HOUSEKEEPING REPORT加入 JOIN-IN超过退房时间 LATE CHECK-OUT记事本 LOG BOOK净价 NET RATE坏房 OUT OF ORDER O、O、O包价 PACKAGE长包房 PERMANENT ROOM门市价 RACK RATE登记 REGISTER登记卡 REGISTRATION CARD转房 ROOM CHANGE房价 ROOM RATE房间种类 ROOM TYPE团体住房名单 ROOM LIST同住 SHARE WITH旅行社 TRAVEL AGENT升级 UPGRADE空房 VACANT ROOM贵宾 VERY IMPORTANT PERSON V、I、P营业利润贡献 Contribution to Trading Profit 简称: CTP总经营利润 Gross Operating Profit 简称:GOP平均每间可卖房间得收入 Revenue Per Available Room简称:RevPAR 收入产生指数 Revenue Generation Index 简称:RGI宾客意见调查系统 Guest Satisfaction Tracking System简称: GSTS 员工满意度调查 Employee Satisfaction Pulse Survey 简称:ESPS 全面质量管理 Total Quality Management 简称:TQM质量评估系统 Quality Evaluation System 简称:QES酒店经营管理系统 Property Management System 简称: PMS(标准经营程序) Standard Operating Procedures 简称:SOP重要公司协议价 (Key Negotiated Rate) 简称:KNR当地"公司协议价 (Local Negotiated Rate) 简称:LNR合作协议申请 Request for Proposal 简称:RFP散客 Fully Independent Traveler 简称:FIT综合经营计划 Integrated Business Plan 简称:IBP预订中心得预订系统 Virtual Central Reservation Office 简称: VCRO。