was my own. Needless to say, such a way of dealing with
customers is unacceptable.
I would like to suggest that the girl in question should be
and reply to us.
Sincerely yours, Sunny Lee Manager
6
Practical Writing
Sample 2
Dear Sir,
(Addresses are omitted)
I am writing to let you know the deplorable attitude of one of
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Practical Writing
Complaint Letter Templates & Sample Letters: Now that you have learned tips of writing letters of complaint, the following are general templates and sample letters.
(Addresses are omitted)
On September 10, our order for 280 women S cotton
sweaters was duly received, but we regret to say that 40
cotton sweaters in white color were seriously soiled.
1
Disscussing
Practical Writing
When you eat lobster in Shandong,the bill does not match the price of the menu.What should you do?
When you have problems with faulty goods or services.What should you do?
However, when I called your Complaints Department, the girl
who answered my phone was very rude. For one thing she
interrupted me continually, for another she even said that the fault
your staff member. I received my telephone bill for the previous
month from you and thought there were some errors in calculation:
I had .
You may get more details of writing this kind of letters by learning them.
Complaint letter Templates: Sample Letters:
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Practical Writing
Sample 1
Dear Mr. Chang:
Needless to say, we have suffered a great loss from this, as
we cannot sell the sweaters in this condition to our
customers. We ask you to conduct investigation at your end
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General Tips:
➢ Try to make sure your letter is sent to the right person or department.
➢ Try and keep your letter short. ➢ Be polite as sarcasm or rudeness will not help
your cause! ➢ Say what you want for your complaint to be
resolved. ➢ Give a reasonable timetable for action to be
taken before you will consider other options. ➢ Keep a copy of letters you write.
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Practical Writing
Letters of complaint usually include the following stages: ➢ Background – describe the situation ➢ Problem – cause and effect ➢ Solution ➢ Warning (optional) ➢ Closing
We had the case investigated immediately, and the result
shows the damage was due to improper packing, for which
the suppliers are definitely responsible.
Practical Writing
II. Practical Writing
Letters of Complaint
When you have problems with faulty goods or services, When you are dissatisfied with your teacher.it is often a good idea to put the details of your complaint in writing.