服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。
酒店全体员工祝阁下旅途愉快！湛江富丽华大酒店总经理Welcome you to zhanjiang Furama HotelWe in line with the service tenet of "safety first, customers first", sincerely provide you with the most considerate service, make you really feel at home. Hotel all staff wish you a pleasant journey! Good luck!Zhanjiang furama hotelThe general manager大堂服务LOBBY SERVICES1．大堂经理Assistant Manager TEL 6789 位于酒店大堂内，24小时为您提供服务。
The Assistant Manager in the lobby will be at your service at any time.2．问讯∕留言Information ∕ Message TEL 6622如您离开酒店而需与来人或来电联系时，请把您的去处及留言告之总服务台。
You can tell our Information Desk the place to go if you want to be in touch with telephone message or visitors when you are out.3．预订∕接待Reservation ∕ Reception TEL 6622 酒店接待处24小时为您提供预订客房、KTV包厢、住宿登记等服务。
The hotel reception desk 24 hours to provide you with booking room,ktv box, registration and other services4．收银∕结账Cashier TEL 6622 位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。
It’s located at the Front Desk in the lobby. We will provide the 24-hour check-out service of your fees during your stay.5．信用卡Credit Card TEL 6622 欢迎您在酒店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡Welcome to use the following cards：Great Wall, the Peony, Long card, the Gold Ear,6．退房时间Check-out Time TEL 6622 饭店退房时间为下午12：00。
请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算。
若需延迟离店时间，请与总服务台联系。
Check-out time is 12：00 at noon. You will have to pay an extra half of daily fee if you check out after 12：00a.m and the whole fee if you do after 18：00 p.m. Please contact the Reception Desk if your check-out has to be delayed.7．客房门卡Room Card TEL 6622 酒店使用安全电子门锁。
退房时请将门卡交与总台收银处。
请留意：当超过规定时间，门卡将不能开锁。
您要续住，请到总服务台办理有关手续。
We offer you the IC lock. Please return the card to the Cashier Desk when you check out. The IC card will not work when you delay the check-out time and you must contact the Reception Desk to continue your time.8．行李服务Luggage Service TEL 6622 我们为您提供店内免费运送或寄存行李服务。
We offer free-of-charge service of delivery in our hotel and left-luggage service.9．大堂保险箱Lobby Safe box TEL 6622 大堂接待处为阁下提供免费使用的保险箱，较大的贵重物品可存放在大堂保险箱内。
酒店对留在客房内物品的任何损坏或遗失不负任何责任。
Each room is fitted with a safe box, your valuable belongings are recommended to be kept in the safe. By the way, the lobby provides free safes for bigger valuable belongings. The hotel management is not liable to any loss or damage valuables left in the gust rooms.10．商务中心Business Center TEL 6622 位于酒店大堂，为您提供全面的秘书服务：中英文打字、传真复印、收发电子邮件、邮寄等服务。
服务时间：08：00-22：00Located in the lobby, we provide you with the comprehensive secretarial service. such as typewriting in Chinese or in English, Fax and copying service, E-mail service, purchasing ticket, mailing, etc.Service Hours：08：00am-10：00pm11．残疾人士设施Handicapped Facilities TEL 6622 酒店备有轮椅车，如需使用请与行李房联系。
We also offer wheelchair and walking stick. Please contact the Luggage Room if you need.12．着装Dressing我们建议您在酒店所有餐厅和公共场所穿着合适的衣装。
We advise you to wear the proper formal dress in all restaurants and public places.13．停车Parking酒店拥有停车场，请按指定车位停放车辆。
有碍车道畅通、消防、安全及专用泊车的车辆，如有损坏酒店不予负责。
如需专门监管的车辆，请告知在场保安员，我们将会记录，妥加看护。
饭店敬告各位车主，请勿将贵重财物放在车内，住店宾客可将贵重物品交酒店寄存处寄存。
We have the parking area. Please park your car as shown. We are not responsible for any damage if you hinder the path, fighting-fire and security etc. Please inform our guard if your car need special care. We will make some notes and be care for the car. Please don’t leave your valuables in the car. If you have ones, please place them in the safe deposit box of the Front Desk in the lobby.客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center TEL 6666 客房中心24小时为您服务，如有需要请与客房中心联系。