服务类职业模块英语翻译练习Unit I Workplace MannersDialogue 1 您要买点什么？1. The color is nice，but I ___________ (更喜欢) silver.___________________________________________________________2. But if you ___________ (留下) your phone number，I‟ll ___________ (联系) you.___________________________________________________________3. 我要选一套36码的裙装。
___________________________________________________________Dialogue 2 给我倒杯咖啡吧1. 我想要喝的东西。
/ 有饮料吗？________________________________________________________2.I‟d like to have ___________ ( 一杯咖啡) . ________ ( 顺便说，顺便问一下)，can I havea pillow and a blanket?___________________________________________________________________________ Text 服务顾客好礼仪译文：如果你的服务迅捷，态度友好，对顾客有所帮助，就会吸引许多回头客。
想和我们一起分享这方面的经验吗？请看如下提示。
——穿着整洁的工作装，佩戴工作牌——微笑迎宾服务，注重目光交流。
——认真听顾客要求，耐心解答顾客疑问。
——顾客有所抱怨，要帮助他们有效解决。
——服务中不要打私人电话。
——千万不要和顾客争吵。
——顾客离开时别忘了说一句：“谢谢光临！”1. ___________ (服务，为……服务) your customer in a fast , friendly and helpful manner and they will visit you again.____________________________________________________________________________ 2. If you are ________________________ ( 有兴趣分享) this experience with us, here are some good tips.____________________________________________________________________________ 3.Greet and serve each customer ________________ ( 带着微笑) and ______________ ( 保持视线交流).____________________________________________________________________________ 4.It‟s polite to ________________(眼神交流) when you are talking to someone.____________________________________________________________________________5.___________ ( 处理，应付) complaints helpfully and efficiently。
6.I know the cause of the trouble. I‟ll go and ___________ ( 处理) the machine。
7.Never make any personal calls while serving.____________________________________________________________________________8.Never try to ___________ ( 与……争论，与……争吵) customers。
9.He knew it was useless to ___________ ( 与……争论，与……争吵) with his father。
____________________________________________________________________________Unit 2 Procedures and DutiesDialogue 1 在宾馆门口1.There is a famous restaurant__________ ( 在那面，在对面) the park. The fish there is the best in the town.___________________________________________________________________________ 2.It‟s ____________________ ( 半小时的行程) ，but it‟s only ____________________ (十分钟的车程)。
Dialogue 2 办理登机1.I‟d like to ___________ ( 办理登机手续) for the flight to San Francisco.__________________________________________________________________________ 2.Would you please show me your ticket and passport？____________________________________________________________________________ Text 秘书的职责译文：我叫露丝。
三年的职业训练使我熟悉了各种办公设备：电脑、打字机和传真机。
现在我在一家汽车公司做秘书。
公司明确分工：我的任务是接打电话、接待客户、做好记录、安排旅行、准备会议文件、与其他部门协调，还要收集意见反馈给老板。
我很喜欢这份新工作，而且有信心做个好秘书。
1.I __________________ ( 对某人某事物熟悉) office machines，___________ (例如) computers，printers and fax machines.2.She is not familiar with the play of Shakespeare.________________________________________________________________________3.These rules are familiar to every schoolboy(学童，小学生).____________________________________________________________________________4.I get some _______________ (指令) on what to do。
5.My main duties are _____________________（接电话），receive guests，keep records，___________ (安排旅行)，prepare meeting documents，work with other departments and give feedback to the boss。
6.The most important thing is _________________(救人) lives.Unit 3 Information at WorkDialogue 1 我想请怀特先生接电话1.I‟d like to ___________ ( 请……接电话) Mr. White.2.He ______________________(留口信) saying he would probably be a little late。
____________________________________________________________________________ 3.May I ask who is calling?___________________________________________________Dialogue 2 一则传真电文1. 有重要的事情吗？__________________________2. I‟d like __________________________（便宜点的东西）。
3. Do you know __________________________（名人）in this field？4. The plan for ________________( 设计) new product。
__________________________________。
5.The writer ______________________（设计）a good plot（情节）。
Text 911 接线员玛丽是名911接线员，她经常帮助处于危急中的人们。
一天早上，她很惊讶地接到了一个很小孩子的电话。
小孩反复地说着“妈妈病、妈妈病”。
玛丽赶紧找到这个电话的地址并报了警。
很快，警察和医生赶到了那间房子。
她们破门而入，看到一个小孩正坐在母亲身旁，握着她的手。
医生给那位母亲作了一些治疗。
大约十分钟后，她苏醒过来，告诉在场的人她的女儿仅仅两岁大。
1.Mary ______________(担当，担任) a 911 operator and she often helps people ____________（在危急中）.2.One morning, she was surprised to ____________(接到一个电话)from a young child who said, “Mom may ill, mom may ill” ______________(再三地，反复地).3.This truth has been proved again and again by the facts of history.____________________________________________________________________________ 4.They broke the door open and saw the little child sitting beside her mother and holding her mother‟s hand.____________________________________________________________________________Unit 4 Serving customersDialogue 1 夫人，您要点餐吗？1.夫人，您准备好要点餐了吗？_____________________________________________________2.Mark is ___________________________ ( 点餐) in a restaurant。