Job Summary:
Clean and service assigned guest rooms and corridors to the higheststandards
Possible.
岗位概述：
确保对所指定的客房及走廊的提供最高标准清洁及服务
Duties & Responsibilities:
24.Carry out other tasks as directed by your supervisors
职责义务：
1.负责所分配的客房和服务区域的整洁
2.当客房处于”请勿打扰”状态时,尊重客人的隐私
3.尽可能地为客人提供帮助,响应客人的要求
4.按照程序和标准打扫和补给客房
5.随时保证万能钥匙的安全
4.Cleans and supplies guest rooms according to standards and procedures
5.Ensure master keys are kept secure at all times
6.Keep trolley neat and adequately supplied
6.保持手推车的整洁和充分的补给
7.维持所有的装备处于良好的工作状态
8.保持布草房的整洁和井井有条
9.向楼层主管汇报任何布草,家具,固定物或装置的丢失或损害
10.向客房主管报告养护的不足
11.按时穿戴正确的制服和名牌
12.随时提供有礼貌的和专业的服务
13.与本部门和其它部门的同事保持良好的工作关系
14.需要时提供开夜床服务
16.Ensure guest needs and reasonable requests are met
17.Seek opportunities to continually improve guest service
18.Take appropriate action to resolve guest complaints
Graduate from high school and skill training school.
教育：
高中或职业培训学校。
Experience:
Minimum1 year working experience in hotel industry.
经验：
至少1年酒店工作经验。
Additional Skill required:
21.Adhere to the hotel’s security and emergency policies and procedures
22.Adhere to hotel cleaning and maintenance programs
23.Ensure a high level of cleaning is maintained in work area
22.坚持酒店的清洁和养护
23.保持维护所在工作区域的高度整洁
24.完成你上级交待的其它任务
Job Knowledge / Skill:
Good knowledge for usingchemicalsandclean rooms.
专业知识技能：
具有良好清洁剂使用及清洁房间方面的知识。
Education:
10.Report maintenance deficiencies to the Floor Shiftleader
11.Report for duty punctually wearing the correct uniform and name badge at all times
12.Provide a courteous and professional service at all times
15.为客户提供高质量的服务
16.确保满足客人的需要和合理的要求
17.寻找机会不断地改善服务质量
18.采取恰当的方式解决客人的投诉
19.促动饭店和喜来登产品和服务的销售
20.保持高水平的产品和服务的知识,以便为客人解释服务和便利设施并将这些服务和便利设施销售出去
21.坚持酒店安全制度、紧急情况处理规定和程序
19.Promote the hotel and Sheraton products and services
20.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
其它技能要求：
13.Maintain good working relationships with ownassociatesand all other departments
14.Does turndown service when required
15.Deliver high quality service to guபைடு நூலகம்sts
1.Responsible for the cleanliness of assigned guest rooms and service areas.
2.Respect guest privacy when room is on “Do not disturb” status
3.Offer all possible assistance to guests and respond to guests request
7.Maintain all equipment in good working condition
8.Keep linen room neat and in good order
9.Report any loss or damage of linen, furniture, fixture or equipment to the Floor Shiftleader