英语（服务类）（职业模块）
Role Play
UNIT 2 Procedures and
Duties
Practice the dialogue by using the pictures below and see if you can say more.
英语（服务类）（职业模块）
Part II
Listening 2 Dialogue 2 Role Play
Duties
英语（服务类）（职业模块）
Listening 1
Tick in the boxes the places you hear.
UNIT 2 Procedures and
Duties
Guest 1
□bank □ bus stop □ washroom
Guest 2
□ bookshop □ airport □ police station
/rI5si:v/
v.
record
/5rekC:d/
n.
familiar
/fE5mIlIE/
adj.
machine
/mE5FI:n/
n.
printer
/5prIntE/
n.
责任；职责 较少的 训练 接待 记录；档案 熟悉的 机器 打印机
UNIT 2 Procedures and
Duties
Have a discussion with your partner and tick the right duties of a secretary.
A Secretary ( ) needs less vocational training. ( ) receives guests. ( ) answers phone calls. ( ) keeps records. ( ) serves meals to guests.
UNIT 2 Procedures and
Duties
Unit Goals
UNIT 2 Procedures and
Duties
Learners should be able to
❖ offer help to guests and passengers ❖ talk about some work procedures and duties ❖ understand the duties of office work ❖ write out a working procedure
ticket
/5tIkIt/
n.
carry-on
/5kArIɒn/
adj.
luggage
/5lQ^IdV/
n.
knife
/naIf/
n.
basket
/5bB:skIt/
n.
gate
/geIt/
n.
airport
/5eEpC:t/
n.
check
/ tFek/
v.
票 手提的 行李 刀；餐刀 篮子 大门 机场 登记；检查
英语（服务类）（职业模块）
Lead-in
UNIT 2 Procedures and
Duties
What’s the daily service in a hotel? Look and learn.
make a reservation welcome a guest
check in
bell service
Guest 3
□ post office □ coffee shop □ hospital
Script
英语（服务类）（职业模块）
Dialogue 1
UNIT 2 Procedures and
Duties
At the Hotel Entrance (A hotel guest is asking the way to a restaurant.)
英语（服务类）（职业模块）
Reading
UNIT 2 Procedures and
Duties
Pre-reading Activity Text
Words and Expressions Read and Match
Short-answer Questions
英语（服务类）（职业模块）
Pre-reading Activity
英语（服务类）pressions
Procedures and Duties
W o r d s a n d E x p r e s s i o n s 4
passport
scale
journey
/5pB:spC:t/
n.
护照
/skeIl/
n.
天平，秤
/5dVɜ:nI/
s
a
n
d
E
x
p
r
e
s
s i o n s 2
doorman
/5dC:mAn, 5dC:mEn/ n.
看门的人
famous
/5feImEs/
adj. 著名的；<口>极好的
across
/E5krɒs/
prep. 在⋯的那边；在⋯对面
town
/taun/
n.
城镇
wonderful
/5wQndEfl/
adj. 极好的；令人愉快的
end
/end/
n.
末端，尽头
fifth
/fIfW/
adj. 第五的
entrance
/5entrEns/
n.
入口
restaurant
/5restErɒnt/ n.
餐馆，饭店
英语（服务类）（职业模块）
UNIT 2
Words
and
Expressions
Procedures and Duties
W
o
r
d
B: Would you please show me your __________ and __________?
A: Sure. What is the gate number of my flight?
B: It’s __________.
London
英语（服务类）（职业模块）
Paris
UNIT 2
UNIT 2
Listening & Speaking
Procedures and Duties
Part I Part II Words and Expressions
英语（服务类）（职业模块）
Part I
Listening 1 Dialogue 1 Role Play
UNIT 2 Procedures and
Guest: Excuse me. Is there a Chinese restaurant near here? Doorman: Yes, there is a famous one across the park. The fish there
is the best in the town. Guest: Wonderful! By the way, can we walk there? Doorman: Yes, it’s only ten minutes’ walk. Guest: Thank you. Doorman: You are welcome.
英语（服务类）（职业模块）
Lead-in
UNIT 2 Procedures and
Duties
What’s the daily service in a hotel? Look and learn.
housekeeping
laundry
settle a complaint check out
英语（服务类）（职业模块）
英语（服务类）（职业模块）
UNIT 2
Words
and
Expressions
Procedures and Duties
W o r d s a n d E x p r e s s i o n s 4
duty
/5dju:tI/
n.
less
/les/
adj.
training
/5treInIN/
n.
receive
Words
and
Expressions
Procedures and Duties
W
o
r
d
s
a
n
d
E
x
p
r
e
s
s
i
o n s 1
washroom
/5wɒFru:m/ n.
盥洗室；<美>厕所
hospital
/5hɒspItl/
n.
医院
hall
/hC:l/
n.
大厅；门厅
nearby
/5nIEbaI/
adv. 在附近
UNIT 2 Procedures and
Duties
Checking In at the Airport (A passenger is checking in at the airport.)
Passenger: I’d like to check in for the flight to San Francisco. Attendant: Fine. Would you please show me your ticket and passport? Passenger: Yes, here you are. Attendant: Please put your luggage on the scales. Passenger: Sure. What is the gate number of my flight? Attendant: It’s gate 5. Passenger: What time do I have to be at the gate? Attendant: You may board now. Here is your boarding pass. Have a nice