9.调查此次事件______________ 10.以粗鲁的方式_____________ 11.向……道歉________________ 12.出乎意料_________________ 13.不用说__________________ 14. 尽快____________________ 15.把某事牢记在心__________
• Dear Sir,
• I am Li Hua. I am writing to complain about one of your busdrivers' improper and rude behaviors.
• Last Sunday, I was taking the No.102 bus whose driver not only kept on talking with a man loudly but also drove very fast. So some passengers advised him to concentrate on driving, but he didn't pay any attention. What's worse, he drove even faster. Then another passenger couldn't bear it, asking the driver to keep the passengers' safety in mind. But the driver stopped the bus so suddenly that all the passengers nearly lost their balance. However, he didn't apologize but said rudely”It's none of your business.”
• 3.忍受put up with/bear 11.向……道歉 make an apology to/ apologise to
• 4. 对 ……满意be content/satisfied with 12.出乎意料 out of expectation
• 5.糟糕的服务poor service
13.不用说 needless to say
• 5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
• Dear sir,
• I'm writing to express my dissatisfaction about the mobile phone I bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
________________________
• 1. 抱怨 compiain about
9.调查此次事件
investigate/look into the matter/incident
• 2.表达不满
convey/express one's dissatisfaction10.以粗鲁的方式in a rude manner
Letter of Complaint 投诉信
I. Leading-in (导入)
Definition
• 投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服 务不满意等情况下解决问题的一个方法。
The Main Content
• 1. 表明写信目的，投诉的内容。 • 2. 投诉的具体原因。 • 3. 希望得到的结果。
II. Self-study(设疑自探)
• 1. 抱怨______________ • 2.表达不满___________ • 3.忍受_______________ • 4. 对 ……满意__________ • 5.糟糕的服务__________ • 6.采取措施____________ • 7.解决问题____________ • 8.预防……发生__________
• 1. I'm writing to complain about...
• 2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about...
• I sincerely hope you can investigate this incident and proper measures should be taken to prevent such an incident happening again.
•
Sincerely yours,
•
Sincerely yours,
•
Bu Manyi
• Dear sir,
• I'm writing to express my dissatisfaction about the mobile phone I bought in on 20th Apr. 2015 in your store. Ten days before after that, it didn't ring or sent send text messages. Then I took them it to the seller, but was told that the model has been sold out and I had to wait at least three month monthsfor a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly impossible to fix it without the right spare parts. I was so desperate on hear hearing that. What How can I wait that long? Therefore, I sincerely hope you can send to me a new one of the same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
•
Li Hua
• 6.采取措施take measures
14. 尽快 as soon as possible
• 7.解决问题deal with/ solve the problem15.把某事牢记在心bear sth. in mind
• 8.预防……发生prevent...from happening
III. Useful Sentence Patterns(解疑合探）
• 3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
• 4. I sincerely hope that/ It is my sincere hope that you will look into/investigate er measures should be taken to prevent such an incident happening again.
•
Sincerely yours,
•
Bu Manyi
v. Homework(课后练习）
• 假设你是李华，你在周日搭乘102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
• 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 • 2.希望尽快查清此事。 • 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
• 1. 我写信是投诉关于…… • 2.这几年我对你们的服务很满意，但是我写信是表达关于……的不
满。 • 3.我对……不满意有一些主要的原因。首先，……更糟糕的是，……
最后，…… • 4.我真诚地希望你能认真调查这次事件，以及采取恰当的措施防