I’m sorry to say that I’m very unhappy about your airline. First of all, your airline lost one of my bags, in which there is an important paper of our company. Secondly, my plane was one and a half hours late. You know, I had to attend an important meeting in time. Thirdly, the food on the plane was terrible. Fourthly, I hቤተ መጻሕፍቲ ባይዱte to say this, but I think the attendants服务 on the plane were unfriendly and impolite to me.
of shoes that I bought from your shop during the
May Day. When I took it back home, I found there
was something wrong with the shoes. As you will
realize, I was extremely upset to discover all this.
The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances （情况）, I find it ________ (感觉)_______(抱怨的方面给你 带来的后果).
③I’m sorry to say that I’m very unhappy
about… ④First of all, …⑤Secondly, …
⑥Thirdly, … ⑦Fourthly, I hate to have to say this, but…
⑧Honestly speaking, … ⑨The focus of my complaint is … ⑩I do hope …
（4） 内容要点：
1自我介绍， 说明投诉理由；
2 投诉事由要点一 投诉事由要点二； 投诉事由要点三； 投诉事由要点---；
3 提出要求 或希望
I am ______ (自我介绍) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____.
有如下四个：
（1）航空公司给你弄丢了一个重要的包，内有公司机密文件； （2）飞机迟到一个半小时； （3）飞机上的食物很差； （4）乘务员的服务态度不好。
请你就此事给航空公司写一封投诉信。100词左右。
写作步骤：
1. 审题，要做到“四确定” （1）体裁格式 ：应用文（书信）格式 （2）主体时态：一般过去式 （3）中心人称： 第一人称
focus o突f m出y 投com诉p的lain中t i心s w议he题re my bag is. I do hope you can help me find m提y b出ag要an求d im和p希rov望e your service.
Yours,
Li Hua
Dear manager,
My name is Li Hua, a passenger of your airline. I’m writing this letter about your bad service.
---------------投诉信 （Letter of Complaint）
• 投诉信（Letter of Complaint） 投诉信是当事人对某产品或服务表示不满 意的一种书信形式，格式与其他书信类似。
• A 范文
• Dear Sirs,（称呼）
• 正文
•
I am writing to complain to you about the pairs
on the plane was terrible. Fourthly, I hate to say this, but I think the
attendants on the plane were unfriendly and impolite to me.
Hones对tly抱sp怨eak、in投g, t诉his的is 总the结w句orst airline I know in the world. The
your airline lost one of my bags, in which there is an important paper
of our company. Secondly, my plane was one and a half hours late. You
know, I had to attend an important meeting in time. Thirdly, the food
Dear manager,
My name is Li Hua, a pa自sse我ng介er 绍of your airline. I’m writing this letter
about your bad service.
投诉事由
I’m sorry to say that I’投m v诉er事y u由nh要app点y a概bo括ut句your airline. First of all,
I appreciate it very much if you could _______(提出建 议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后 期限).
•
I am returning the shoes with this letter and
look forward to receiving a new one of the same size.
• （结束敬语）Yours truly
• （签名）Li Ming
范例1. 情景介绍 假如你是一名乘客，名叫李华，对这次航班不满意，理由
Thank you for your consideration and I will be looking forward to your reply. 提出要求和希望
3. 列提纲---抱怨信、批评信、投诉信类
Dear_____,
①My name is …②I’m writing this letter about…