酒店面试英文自我介绍Good morning/afternoon.It's my honor to meet you all here.My name is XXX.I'm an outgoing,honest and warm-hearted girl.I have worked in the students union for about 2 years and I had a part-time job in RAMADA hotel in GuangGu as well as the saleman's job for Chef Kang in Wal-Mart.I learn much in getting along with customers.At present,i have got my CET3 certificate and i'm preparing for my CET4 test.(I also will attend an examination to upgrate specialized subject to undergraduate course to improve myself.)I have passion in my major.so i will do myjob carefully and treat customers kindly.I'm a really quick learner if you give me the chance to join in the department of western style restaurant,you will see my good performance at work.Thanks for your time.My hobbies are listening to music and conmunicating with people.I love your hotel.I'm proud of myself applying for this job.I like challenges and have great interest in this job.I think the sincere communication and the witty ways in solving problems is very important.I want to improve myself and make contributions to your hotel.I love french food culture so i learn a bit of french language.Japanese is also one of my courses in school.If i get the tip,first it is a kind of polite manners in westerncountries,second it is a recognition for my job.补充：Accepting a reservation 接受预订Dialogue:W: Good morning Italian restaurant. How may I help you/What can I do for you?上午好，意大利餐厅，我能帮到您什么？G: Yes, I’d like to reserve a table for ton ight.我想今晚在这订张桌子。
W: Certainly sir. For how many persons?（问人数）当然可以了，先生。
请问要订多少人的桌子呢？G: Six.六个人。
W: At what time would you like it?（问时间）请问什么时候光临呢？G: 7:30 tonight.今晚7点半。
W: Yes, sir. May I have your name and telephone number?（客人名字及电话）好的，先生。
能告诉我您的姓名和电话吗？G: It’s Smith and my number is 123456史密斯，我的电话是123456W: Thank you very much Mr. Smith. A table for 6 at 7:30 tonight. Is that right?（确认）非常感谢，史密斯先生。
今晚七点半一张六人桌,对吗？G: Yes, thank you.是的，谢谢。
W: We will hold the table for 15 minutes. And we look forward to seeing you/ Thank you for calling us.我们为您保留桌子15分钟。
非常期盼您的光临！备注：1 接电话时问候语+餐厅名+ How may I help you?/What can I do for you?/Is there anything I can do for you?2 接受预订要问人数、预定时间、用餐形式（根据实际情况）、名字及电话。
Buffet自助餐 a la cart散点3在结束通话之前要做一个确定（confirm）。
4 注意礼貌用语Fully booked 预订已满Dialogue:W: Good evening. Italian restaurant. May I help you?晚上好，意大利餐厅，请问能帮到您什么？G: Yes, I’d like to reserve 2 tables at 8:00 tonight.我想订两张桌子，今晚八点。
W: I’m sorry, sir, there aren’t any table left for 8:00 tonight. But we can book one for you at 9:00.不好意思，先生。
今晚八点的桌子全部预订完毕，但我们九点会有位子。
G: No, that’s too late. 不好，那太晚了。
W: I’m terribly sorry, sir.实在很抱歉，先生G: How about tomorrow evening?明晚呢？W: We are fully booked for tomorrow evening, and I can’t guarantee anything, but we’ll try our best. I hope you’ll understand.明晚的桌子也预订完毕了，我们不能保证，但会尽力而为。
希望您能谅解。
G: I do, but I would appreciate it if you could arrange it.我明白，但如果你们能帮忙安排到位子我会很感激的。
W: May I have your name and telephone number?请问您的大名和电话？G: David Hale…大卫……W: I’ll call you when there is a free table for tomorrow evening at 8:00.明晚八点如有位子我们会尽快通知您。
G: Thank you. Bye.谢谢，再见。
W: Bye.备注：当座位已预订满时要表示歉意，尽量满足客人的要求，如：征求客人另安排时间或如有空桌再联系客人早餐 breakfast早、中饭 brunch6 T' u2 Q h6 u* p午餐 lunch,lucheon" G9 p0 @* ^3 ~" \午茶 afternoon tea正餐 dinner2 g- k# D" W- u. d. y5 o; U" E! G晚餐 supper点心 refreshment自助餐 buffet自助餐厅 self-service cafeteria家常便饭 home-made meal, homely meal , pottuck便宴 informal dinner) z! m- _ b' K) ~8 N1 `宴会 banquet: U( ^+ |; X& T9 [! w {2 E套菜 complete dinner% _$ H! q# u7 ]1 Q( Z& E3 R- F 中餐 Chinese food西餐 westen food) e. x( v: i! d主食 staple副食 subsidiary food快餐店 snack bar- E$ K- `0 m& U# g饭店 restaurant: ?9 h: O* k6 V# o/ Y公共食堂 canteen咖啡馆，咖啡店 cafe,coffe shop ! G+ G+ `% Z/ v1 f5 H9 ~: [/ V4 }9 Q6 Q食谱 recipe长方面包 loaf8 |1 O$ c* f& u& c* [( `甜面包 bun4 f+ a' S% a& i; A( h# N2 E土司 toast通心粉 macaroni燕麦粥 oatmeal馒头 steamed bun花卷 steamed roll1 R& Y! ^: X, ?, m' k( P" G( l烧饼，烙饼 griddle) _7 Z" w- Z6 \, {9 L: \# Q另外，酒店的一些工作用语是通用的词汇，如：7 p& m/ S- D6 @2 dCheck In, Check Out, , _; {0 z# O3 S( z# y8 _' x2 c4 g C7 X% x9 v/ SPaid Out(结帐时的找零退款）Rebate（退回错收的款，或因其他失误而作减扣）# v: B+ S; o: f1 B5 T) x( O% j! G) gUpgrade（客房升级，维持原房价）,% a2 {' T6 L7 w9 \/ C" }Promotion（销售部的推广）Package或Package Plan（包价计划）等。
& V, R Q0 u5 O9 t还有一些是非通用的词汇，如：FIT (Free Individual Traveler)，广义上的“散客”，与Group相对。
狭意上的散客用Walk-In来表示，Walk-In(W/I)并不是说客人没车可坐，而是指那些即无协议也无预订的“边缘客人”。