Types of Rooms
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Presidential Suite (Wangfujing)
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Deluxe Double Room (Wangfujing)
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The Most probable reservation
2


I’d like to reserve a room for the president of our company. Would he like _________? I’d like to reserve a room for Fan Bingbing. Would _________?

What’s the day? What’s the date? When for, madam?/Sir?
–
From _______ for ____ days.
Months; Days of the week; Ordinal numbers
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Could you spell that please?



W-I-L-L-I-A-M-S M-C-A-R-T-H-U-R S-T-E-V-E-N-S-O-N
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For whom is the reservation?
Xianrong Cao First name/given/Christian name Last name/family name/surname Middle name: Howard Charles King
RESERVATION /Booking
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The Tianjing Hyatt. May I help you? …….
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Date / How to read?

Late arrival No record of reservation Solutions:
– –

Sorry. It is entirely our fault. Reserve a room in another hotel
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Credit Cards
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大来卡（Diners Club）
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JCB
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For which company is the reservation?
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The Most probable reservation
1


I’d like to reserve a room for my wife and myself. Would you like ___________?
一卡在手，说走就走
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万事达卡（MasterCard）
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American Express
美国运通 American Express
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Visa
VISA 维萨、维信


WHY HOW WHO (group, FIT) WHAT
Available (availability) Vacant (vacancy)/vacancies Fully booked/booked up/ Peak/slack season
Information:
Guest details: Room type Room rate Arrival date Departure date Transportation service Ways of payment Guaranteed deposit Discount policy Confirm (confirmed) Cancel (cancellation)
北京日出东方 凯宾斯基酒店
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北京日出东方 凯宾斯基酒店
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北京燕莎 凯宾斯基酒店
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北京燕莎 凯宾斯基酒店
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Check in
Good morning. How may I help you?
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How will you be settling your account? (pay bills)

By credit card In cash
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A mistake in reservations
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Types of guests



VIP Distinguished guest Membership
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Types of guests



Group guests FIT guests A walk-in ( a chance guest) A no-show A sleep-out A joiner A walk-away/skipper guest
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WHO:
–
The Receptionist & the guest

WHAT:
–
– –
? Passport (validity date) Room Number
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Saying room numbers
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Room numbers
<=1000



16 64 237 522 909

>=1000 1003 1081 1302
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Selling services
Receptionist: The porter will show you the way to your room. By the way, there will be a ________. 1) fashion show by the poolside at seven tomorrow evening. 2) New Year’s party in the night club starting at 9. 3) barbecue in the garden on Monday starting at 12 noon. 4) seafood festival in the Chinese restaurant this week. 5) happy hour in the bar from six to seven this evening.
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What is your room number?



What room are you staying in? Which room are you in? What is the number of your room? Do you know your room number? What is the number on your key card?