Command of issuanceThe quality manual is prepared in accordance with the requirements of ISO9001:2015 quality management system requirements and the implementation rules of compulsory product certification factory quality assurance capability requirements (No.: CNCA-00C-005) and the actual situation of the company. It is hereby released and implemented upon approval."Quality manual" is the regulations that the company's quality activities and quality management system operation should follow. It is used in the internal quality management of enterprises, and is the confirmation file of the quality assurance ability of the factory, and also the commitment to ensure the product quality of customers. The quality system described in this manual and the relevant documents quoted in the manual are binding on all departments and all employees of the plant.The quality manual shall be implemented from the date of release, requiring all employees to follow all provisions of the quality system. The original ISO9001:2008 quality manual shall be repealed at the same time.General manager：Date:Revision notes1.Reasons for amendmentIso9001:2015 standard has been officially issued and implemented. In order to further standardize the quality management level of the company, combine the implementation of the new standard and improve the work efficiency of the company, the original quality manual of the company is hereby revised.2.Purpose and significance of revisionThe revised version of the quality manual meets the requirements of the new version of the standard, further standardizes the company's quality management system file framework, and streamlines the company's quality management workflow, which can improve the company's operation efficiency and standardize the company's quality management.3.Reference files:GB/T19001-2016 IDT ISO9001:2015 quality management system requirementsRules for the implementation of compulsory product certification factory quality assurance capability requirements (No.:CNCA-00C-005)Catalogue1 Company profile (05)2 Scope of quality management system (07)3 Risks and opportunities of quality management system (08)4 Quality policy and objectives (10)5 Organization chart (11)6 Responsibilities and authorities (12)7 Quality management system mode (25)8 Quality management system document structure (26)9 Appendix (26)Appendix I: Quality objective planAppendix 2: Process diagramAppendix 3: Process matrixAppendix 4: Product process flow chartAppendix 5: Table of correspondence between quality management system and standard termsAppendix 6: List of laws and regulations applicable to productsXXXXX Appliance LimitedChapter 1: Company profilepany profileXXXXX Appliance Limited was established in XXXXX. It is mainly engaged in the design, production and service of small household appliances.Since its establishment, the company has been committed to the establishment of an advanced quality management system. In order to ensure that the requirements and wishes of customers are determined and met, under the leadership of the company's senior management and the active participation of all staff, the company has established and established a quality management system in accordance with the requirements of ISO9001:2015 quality management system requirements and the implementation rules for compulsory product certification factory quality assurance capability requirements (No.: CNCA-00C-005) Maintain the quality assurance system based on process method, identify and manage the interrelated processes, so as to improve the effectiveness and efficiency of the quality system.Through the establishment of quality policy and quality objectives, the company makes a commitment to improvement and determines the direction of improvement; through the establishment of data analysis and internal audit process, it explores opportunities for improvement; through corrective and preventive measures, it improves the system of nonconformities and potential nonconformities; through regular management review, it determines the company's new improvement objectives and requirements, so as to establish a continuous improvement system.This manual describes the above system processes and their interrelations of the company, and issues work instructions and requirements to all levels of personnel within the company to provide customers and third-party certification bodies with evidence that the system meets the requirementsAddress: XXXXXTel: XXXX-XXXXXXXXXXXXX Appliance LimitedChapter 2: Scope of quality management system1.This manual specifies the requirements of the quality management system of Dongguan Damei Appliance Limited, which is used to prove the company's ability to meet the requirements of customers and applicable laws and regulations, as well as the evaluation of such ability by relevant parties.2.The main purpose of the provisions and requirements of this manual is to improve the quality management level, product and service quality and customer satisfaction through the effective implementation and continuous improvement of the quality management system.3.The quality management system established by the company in accordance withISO9001:2015 quality management system requirements and the implementation rules of compulsory product certification factory quality assurance capability requirements (No.: CNCA-00C-005).4.The products and services covered by this system include the development, design and production of electric toothbrush, hair clipper, massager and facial care device for export and the production of coffee machine for export.This system covers the whole process of quality management activities and places related to the above products and services.5.The departments covered by this system include: management, HR department, Admin. department, quality department, production department, engineering department, purchasing department, PMC department, warehouse department, marketing department, fixture group and computer department.XXXXX Appliance LimitedChapter 4: Quality policies and objectives1.Quality policy:Improve product quality and customer satisfaction;Improve production efficiency and reduce operation cost;Continuously improve the system and increase the competitiveness of the company.2.Quality objectives:1)The management representative shall organize the preparation or revision of quality management system objectives once a year in accordance with the company's quality policy and the key processes and control requirements of production and management. The objectives shall include meeting product requirements, complying with applicable laws and regulations and other requirements, and commitment to continuous improvement, etc. And keep consistent with the quality policy.2)When formulating or revising the quality objectives, the following shall be considered:A)give priority to expectations of interested parties;B)performance of benchmarking enterprises;C)requirements of laws and regulations applicable to products;D)business management and competition requirements, market conditions and economic conditions;E)factory management review results;F)performance achievement data of the previous year and work focus of the current year.3)when planning how to achieve quality objectives, the organization shall determineA)activities to be implemented;B)required resources;C)responsible person;D)completion time;E)evaluation method of results.See Appendix 1 for quality objective plan.XXXXX Appliance Limited Chapter 6:Responsibilities and authorities1.Description of responsibilities and authorities1.1 Responsibilities of relevant personnel of each department1.1.1 For the responsibilities of various management, execution and verification personnel of the company, please refer to the supporting document organization structure and post responsibilities of each department.1.2 Responsibilities and authorities of management1.2.1 General manager or authorized personA. The top manager of company A shall take charge of the work of the company in an all-round way;B. Formulate quality policies and objectives, implement organizational structure and approve quality manual;C. Ensure that the responsibilities and authorities of the organization are determined and communicated, and ensure that the idea of customer focus and environmental protection is established in the organization;D. Appoint the company's management representative to provide sufficient resources for the effective operation of the quality management system and preside over the quality management review;E. Make long-term development plan for the future of the company.1.2.2 Management representativeA. Ensure that quality policies and objectives are established and aligned with the strategic direction of the organization;B. Ensure that the quality policy is understood and implemented within the organization;C. Ensure that the quality management system requirements are incorporated into the business operation of the organization;D. Improve the awareness of process methods;E. Ensure the acquisition of resources required by the quality management system;F. Convey the importance of effective quality management and meeting the requirements of quality management system, products and services;XXXXX Appliance Limited G. Ensure the expected output of the quality management system;H. Absorb, guide and support employees' participation to contribute to the effectiveness of the quality management system;I. Enhance continuous improvement and innovation;J. Supports other managers to prove their leadership in their areas of responsibility.1.2.3 Factory affairs department (including logistics department)A. Establish and implement the company's administrative system;B. Maintain the company's environmental health and logistics security;C. Is responsible for the disposal of various wastes of the company.1.2.4 Administration and HR departmentA. Establish and implement the personnel system of the company;B. Formulate and implement the quality training system for employees;C. Establish personnel files (including records of education, training, skills and experience of employees);D. Collect laws and regulations and review compliance;E. Is responsible for environmental information exchange inside and outside the company.1.2.5 Financial departmentA. Is responsible for the company's financial management and reasonable arrangement of funds. Do a good job in product cost accounting and improve economic efficiency.1.2.6 PMC DepartmentA. Review customer orders provided by business department and make material demand plan and production schedule;B. According to the material status and production schedule to prepare the production order of each production department;C. Monitor the production progress of relevant production departments to ensure delivery or adjust the corresponding production schedule;D. Communication and coordination of relevant departments.。