Unit 11. I see from your résumé and application that you’ve had quite a lot of experience in marketing already.2. If you were in my shoes, what sort of qualities you’d look for in your employees?3. A department manager has to be able to do a lot of things on your own initiative.4. As a secretary, I’ve had to do quite a lot of paper work, such as handling report writing, keeping minutes at meetings, and I seem to have a better memory than average.5. From the secretary’s point of view I think it’s better to share an office room with her boss so that there’s not much chance of her superior forgetting to let her know about important matters.6. The company where I worked is a marketing and public relations company and they do consultant work for foreign companies investing in China.7. I feel that I would have more scope and opportunity for personal development in your company and that the work will be more challenging for me.8. What I basically do is to assist the manager by arranging visits, setting up meetings and presentations and to deal with his correspondence.9. The application letter can be as important as the CV in that it often provides the first direct contact between an applicant and an employer.10. Effective application letters explain the reasons for your interest in the specific organization and identify your most relevant skills or experiences.Unit21. Our company, established in 1978, has now become one of the leading exportersof kitchen appliances in our country.2. We have 10 specialist subsidiaries at home and 6 permanent representativeoffices abroad. We’ve also set up more than 20 joint ventures in the home market.3. We are a diversified company dealing mainly in international trade, internationaltransportation, labor export, real estate and so on.4. We have been handling textiles for more than 30 years and maintain close contactwith large manufacturers and distributors in our area.5. In order to grow rapidly, we’ve formed a diversifying strategic alliance whichallows us to expand onto new market areas.6. We mainly target local markets, but we are looking at the possibility of entering the European market.7. The system of command of our company is that we have the partners, and then we have three associates immediately below the partners, that is, two partners at the top and three associates directly below them. And then below the associate we have senior engineers, junior engineers, drafts-person and so on and so forth, down to the office boy.8. We’re a young com pany, only about five years old. There are only about 40people in the company, split amongst four offices.9. As an American company in China we find we have an advantage over othercompanies when it comes to importing American products that are marketable here in China.10. Our company is a French company specializing in marketing French perfume in the Chinese market.Unit31. I’m calling to see if you have any time to meet with me to discuss your sales plan next year.2. I have something very important to go over with Mr. Wang. It’s urgent. I have toreach him before2 o’clock.3. Our manager is tied up at the moment. If you leave your name and phone number,I’ll have him call you back as soon as he’s available.4. What if I call him now and tell him that we want to cancel the order?5. Business calls are regarded as the most important link with customers.6. A lot of our business work, such as taking orders, checking progress, contactingsuppliers, requesting and giving advice , and hearing complaints, is done all over the telephone.7. Using the telephone for company business has many advantages over writing letters.8. Since every day quite a few people transact business over the telephone,establishing a positive telephone image is obviously important to the success of the company.9. In a business call you don’t need to spend time talking around the subject. Justget to the point as you would in a business letter.10. Sometimes some customers’ demands are unreasonable. As long as we try to bepolite, courteous and even disarming at the same time, we can retain even some of these individuals as future customers.1) 我想订一张8月8日从杭州飞往悉尼的单程商务舱机票。

I’d like to reserve a single business class t icket from Hangzhou to Sydney for August 8.2) 看来全价商务机票是最恰当的选择，因为它有较大的弹性。

The normal full-fare business class ticket sounds the most appropriate option. It offers more flexibility.3) 请问这是海关吗？我去澳大利亚旅行，该办哪些手续？Excuse me, is this the Customs House? I’m travelling to Australia. Could you tell me what procedures I have to follow?4)我去英国旅行。