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餐厅实用英语


Q.如果来客是女性,我们又该怎样打招呼呢?
1.1 How to greet and welcome? 打招呼与迎宾




——Good afternoon,Ms.Welcome to our restaurant.How many guests will be dining with you? ——中午好,女士。欢迎光临,请问您一共几位? ——Good evening,madam.How may/can I help(帮助) you/What can I do for you? ——晚上好,女士。请问有什么可以为您效劳的? PS.此处的Ms用来代替Miss(未婚)或Mrs(已婚),指不明 婚姻状况的女性,或者我们可以用madam来统称女性顾客。 (当然,小孩子可以不用这样称呼)。在西方人眼中,公 共场合女士优先被看做风度的体现,因此,我们可以率先 为女士服务。 Q.如果就餐时客人较多,我们想询问来客是否有预约,又 应该怎样讲呢?
1.1 How to greet and welcome? 打招呼与迎宾
关于“就坐”,我们可以这样说 ——Take/Have a seat,please.请坐。 ——Please be seated.请坐。 ——Would you take your seat,please?请就坐。 ——Would you take this seat,please?请坐这儿。 或者,我们可以就直接说 ——Sit down please. Q.客人已经就坐,我们如何开始点菜呢?当然,首 先必须得递上菜单,关于“开始点菜”,我们也 有几个短语可以使用。

1.1 How to greet and welcome? 打招呼与迎宾
Come with me,please. ——Would/Could you please come this way? 或者说 ——would/Could you please come with me?(第二条、 第三条都是较为正式委婉的说法) PS.在西方国家,尤其是在正式场合中,一般是不 直接提出要求的,而是采取疑问句的形式来询问 或者征求意见,这样显得较有礼貌、修养。
1.1 How to greet and welcome? 打招呼与迎宾
——Good evening,Ms.Do you have a reservation(预定,保留)? ——晚上好,女士。请问您有预定吗? ——Yes,I have booked/reserved ??? ——是的,我有预定一个5人位。或者 ——Yes,I have booked/reserved a box/inner room for us. ——是的,我们定了一个包厢/雅座。 PS.参考实际情况为例,包厢、雅座加收服务费我们可以说成: A 10% service charge is added.加收10%的服务费。 Q.如果用餐时段客人没有预定,而此时餐厅已满,我们应该 怎样合理表达呢?
1.1 How to greet and welcome? 打招呼与迎宾



Q.如果不确定客人的就餐人数,我们又应该怎样询问呢? ——Good afternoon,Sir.Welcome to our restaurant.How many guests will be dining with you? ——中午好,先生。欢迎光临我们餐厅,请问您一共几位? ——Good evening,Sir.How may/can I help(帮助) you/What can I do for you? ——晚上好,先生。请问有什么可以为您效劳的?(较委 婉正式的说法,意在询问客人的要求)

1.2 How to take order? 点菜



——Here is the menu. ——这是菜单 ——May I have your order now,Mrs? ——Could I take your order now,Miss? ——Would you like to order now,madam? ——Do you like to order now,sir? ——Are you ready to order now,sir? ——请问现在开始点菜吗? PS.有些时候,客人会表达出等一会儿再点菜的意思,这个时候,我们应该怎 样回应才能做到妥帖呢? 例如 ——Maybe I will order later because I have to wait my wife.等一下再点菜吧,我得 先等等我老婆。 ——OK.You can see/have a look at/go over the menu first.好的,您可以先看看菜 单。 ——Well,I will come/be back in just a moment to take your order.好的,等一下我 马上就过来点菜。
实用句型



1您认为这个位置怎么样呢? Would you take the seat ? How do you think of this seat? 2请保管好随身物品,谨防遗失 Please take care of your belongings and beware of missing. 3请问您需要菜单还是饮料单? Would you like to see the menu or drink list? 4您的空盘需要收了吗? Excuse me. Have you finished this, please? (比较 婉转) May I take away this empty plate ? 5您需要买单吗?刷卡还是付现呢? Would you like to pay in cash or by credit card? (May I make out the bill for you now? ) 6您消费了90元,稍等下为您找零 It's 90 yuan in total.(It cossts 90 yuan. ) Wait a monment for the change ,please! 7这是找您的钱,请点收! Here is your change . please , check it. 8祝您消费愉快 Wish you a happy consumer.(有点书面,可以说Thank you very much. See you soon.)
实用句型

1.坐在这里可以么 Would you like to have a seat here? 2.您几位 How many guests will be dining with you? 3.您想吃点什么 ? I take your order? 4.是否要一个VIP包厢? Would you like to have a VIP room? 5.单间有最低消费.最低消费xxx You have the lowest cost on the private seperated room,and the price of that is...... 6.结账 This is your check,sir. 7.这是找零 Here are the changes for you. 8.谢谢光临,慢走 Hope that I will see you again,take care,sir. 9.欢迎到我们宾馆(餐厅、商店)来。 Welcome to our hotel (restaurant, shop). 10.这是您的账单,请签字。 Here is the bill. Please sign it. 关于营业时间 7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。 11:30a.m.to1: 30p.m.for lunch.午餐11点半到1点半。 6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。
餐厅英语 Restaurant English
Part 1 How to greet and welcome? 顾客进入餐厅
1.1 How to greet and welcome? 打招呼与迎宾
——Good morning,sir. ——早上好,先生。 ——Good morning.A table for one,please. ——早上好。请给我安排一个人的位子(强调一人就餐)。 这句话也可这样说: ——Do you have a table for one/Can you find a table for me?(较委婉的说法) ——Yes,sir.This way,please(固定搭配). ——好的,先生,这边请。 ——Thank you. ——谢谢。 Q.如果是多人就餐譬如两人应该怎么讲呢?我们就可以仿照上面的例子:a table for two/three/four/five/six etc,please. PS.在西方国家的日常交往中,保持礼仪这一点被看得很重要,因此,please请、 I’m so sorry非常对不起(常用于无法满足客人的需要)的使用频率非常高.
1.1 How to greet and welcome? 打招呼与迎宾
——Oh, so busy in here.Can I have a table for two?喔,这么多人, 能给我安排一个双人位吗? ——Have you reserved table/Do you have a reservation?您有预定 吗? ——No,I haven’t.不,我没有预约。 ——Do/Would you mind waiting for a moment?您介意再等一下 吗? ——No,I’d rather go.算了,我还是走吧。 ——I’m sorry.I don’t think I can help you at this moment.We are filled up right now!非常抱歉,我也没办法,现在已经客满 了。 Q.将客人引至餐桌前就坐,我们又应该怎样说才能体现我们 服务的热情呢?
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