2019年道歉语范文篇一：致歉用语致歉用语1、对2、是的3、马上办4、非常理解5、实在很抱歉6、我会努力改正电话沟通用语1、您好，常衡德曼公司！2、非常抱歉，让您久等了！3、请稍等，我帮您转接！4、您好，他（她）现在不在位置上，需要帮您留话吗？5、好的，如果他（她)回来后我第一时间帮您转达他（她）！6、好的，如果您有非常紧急重要的事情，我争取帮您联系上他（她）！7、他（她）现在没在公司，如果您有很重要的事情请留下您的联系方式，我会转达他（她）并让他（她）给您及时回电话的！8、您能亲自前来常衡德曼公司，我们将感到非常高兴！9、常衡德曼公司真诚邀请您（或您一行）前来考察交流，如果您能亲自莅临本公司，我们将深感荣幸！10、非常高兴与您的此次交流，真诚期待与您的再次联系！11、您好，请问您需要了解哪方面情况？12、对不起，能否可以请您大声些！致谢用语1、谢谢2、对不起3、不客气4、太麻烦您了5、请教一下6、十分感谢篇二：道歉用语道歉用语Sorry,I'm(really/so/terribly)sorry.对不起。
我感到（实在∕很∕非常）抱歉。
Apologize./Pleaseacceptmyapology.我道歉。
∕请接受我的道歉。
Ifeelreallybadabout...我对（某件事）感到非常抱歉。
间奏曲：争取同情说抱歉Ididn'tmeanit..我不是故意的。
It'sallmyfault.全是我的错。
HowcouldIbesothoughtless?我怎么会那么粗心大意呢？HowcanImakeituptoyou?我要怎样才能补偿你？终曲：请求原谅说抱歉I'llneverforgivemyself.我永远不能原谅自己。
Willyoueverforgiveme?你会原谅我吗篇三：中英道歉语异同分析中英道歉语的使用差异及原因探析OntheDifferencesofApologySpeechActinChineseandEnglish摘要:道歉语是指能够为被冒犯的人挽回面子的一类语言。
在全球化日益增强的现代社会,中美合作与接触不断增多，但由于社会背景,文化及价值观念的不同,在跨文化交际中经常会出现一些误解甚至是冲突。
由于任何一种言语行为都反映了一定的社会准则和价值,并服务和维护那些价值观，因此,道歉言语行为能够像镜子一样折射出中美文化价值的差异。
所以，为了在跨文化交际中获得更好的交际目的,就有必要对中美道歉语进行跨文化研究。
本文首先介绍了道歉语研究的国内外现状，接着阐述了道歉语的种类、策略及制约因素，后对中英道歉策略的选择进行比较；最后从文化价值方面分析汉语和英语道歉语的差异。
通过研究表明,由于英汉文化不同、交际方式和价值取向的不同,道歉策略的选择上也相应的有所不同。
关键词：道歉语，文化差异，道歉策略Abstract:Thelanguageofapologyisaspecialkindofspeechwhichcou ldprovidesupportforthehearerwhoisoffended.Intheincreasingglobalworld ,cooperationandcontactsbetweenChineseandAmericansarerapidlyrising.Howev er,alongwiththisaretheconstantmisunderstandingsorevenconflictsincross-c ulturalmunicationsduetodifferentculturesandvalues.Becauseanyspeech actreflectsavarietyofculturenormsandvaluesandserves,thespeechofapology canactasamirrorofcertainculturalvaluesinChineseandEnglishcultures.Th erefore,inordertohelppeoplecultivateinterculturalmunicativepetenceandachie vebettermunicativepurposes,itisnecessarytostudythelanguageofapology betweenChineseandAmericans.Thispaperfirstlyintroducesthestudyofres earchtothespeechofapologybothathomeandabroad.Thenthesecondpartanalyze sthedifferentcategories,strategiesandrestrainingfactorsoftheapo logizedspeech.Finally,differencesinthespeechoflanguagebetwe enEnglishandChineselanguageareprobedfromtheaspectsofdifferentculturalvalues.Throughthe study,thefollowingconclusionisarrived:TheculturaldifferencesbetweenE nglishandChinese,thedifferentmunicationwaysandvalueorientat iondirectlyleadtothedifferentchoicesofapologystrategies。
KeyWords:thespeechofapology;culturaldifferences;apologystra tegies一．IntroductionInourdailylife,peopleoftenoffendotherswithoutanyintention.T henthespeechactofapologywouldbeemployedtogetforgivenessandm aintaintheharmoniousinterpersonalrelationship.Butusuallypeo plejustthinktheapologyspeechactasasimplething,andtheyneveri magineit’saveryplicatedlanguagephenomenon.Actually,theapologyspeecha ctisanimportantcontentofcross-culturalmunicationforthereaso nthatpeoplefromdifferentbackgroundsmayhavedifferentundersta ndingsonthesamespeechact.Thiskindofcultural-basedunderstand ing,whichseriouslyaffectsthenormalcross-culturalmunication, islikeagapexistingbetweenpeopleindifferentcultures.So,itisn ecessaryforustostudythewidelyusedapologyspeechindifferentla nguagessothatwecanbetterexchangeideasandunderstandeachother incross-culturalmunication.二．Thepresentresearchandclassificationofapologyspeechact 1.ThepresentresearchofapologyspeechTheBritishphilosopherJ.L.AustinfirstlyputforwardtheTheoryof SpeechActs.Hedefined'apologize'asa “implementationspeech”.BasedontheclassificationoftheAusti n,Searletreated“apologize”asan“expressionspeech".Brown&Levinson,however,regardedapologys peechfromtheperspectiveof“politeness”.Theythoughtthatgoodmannersarereasonablebehav iorstakentomeetthedemandof“face-preservation”.Here"face"meansthepositivepublicimage ofoneperson.Itcouldbedividedintothepositiveface(hopingtogai napprovalfromothers)andnegativeface(notwantingpersonalbehav iorstobehamperedbyothers).Inallkindsofmunication,enoughatte ntiontoother'spositiveandnegativefacecouldensureussmoothint eractions.ButBrown&Levinsonthoughtthatsomespeechactscarrytheinherentnatureofthreateningtheface.Inthiscase,weneedtochooseproperstrategiestoavoidorremedy.Sopeopledeployapologysp eechtoremedyandmaintaineachother'sfacewhentheyrealizedthatt hehearer'snegativefaceisthreatened.Sotheapologyspeechactisu sedtorestoretherelationshipbetweenpeoplewhenweoffendothersi ntentionallyorunintentionally.Brown&Levinsonthoughtthefollo wingfactorswereinvolvedastothethreateningofface:(1)thesocia ldistancebetweenspeakersandhearers;(2)therelevantpowerofspe akersandhearers;(3)speechactinherentintheimpositionoftheabs olutesense.Thesearecalledthe"BrownandLevinson'sFaceTheory(T heFacegoing)".ButOlshtainandCohenfirstlymadeadetailedstudyt oapologyspeech.Andtheydefinedapologylanguageasaculture-sens itiveresearched-actsetofsemanticformulaeorstrategies.Theyal ter,scholarsr epresentedbyBlumKalkaandOlshtainimprovedtheearlymodelandinc orporatedtheimprovedoneinto“Cross-CulturalStudyofSpeechActRealizationModeProject"(CCS ARP).2.Theclassificationofapologyspeechact Amongtheseresearchers,CohenandOlshtainshouldbementionedindetail.Theyroughlydividedapologystrategyintofivedifferentkind saccordingtotheirobservationsandexperiments:1.thedirectexpr essionofapology;2.theexpressionofresponsibilitytooffendothe rs;3.theexplanationtooffensivebehavior;4.theProvisionofpens ation;5.thepromisetodisciplineoneself.Actually,twostrategie sareclearerinthesenseofapologyandmoremonindailylife.Thelatt erthreemayappearornotbecausetheyarerelatedtodifferentsituat ions.Inadditiontotheabove-mentionedfivekindsofapologystrate gies,thespeakercanalsostrengthenorweakentheirdegreeofapolog ybyusingadverbsofdegreesuchas"true"and"very”orconjunctionssuchas“however”or“but”etc.Forexample,duringthesentence"I'msorry,butyoushouldalsob ecareful”,theconjunction“but”isusedtoeasethespeaker’sresponsibility.Accordingtoinnermeaningsandapplicationofapologyspeechinreal life,weputitintothefollowingthreetypes:"fromthechannelsofmu nication,itisdividedintoverbalandnonverbalforms;fromtheperspectiveofstylistics,itcouldbedividedintoformalandinformal."Thefollowingwouldsho wthesespecifically:(1)TheverbalandnonverbalformsVerbalapology,whichisthemostwidelyused,isconductedthroughve rbalbehavior.Verbalapologycouldbeconductedbydifferentpartie s:theoffender’sdirectbehaviorontheotherpartyoffendedorathirdparty’sdeliveringthebehavior.Nonverbalapologycouldbeallkindsoffor msexceptverbalexpression.Forexample,inChina,ifastudentcan't answertheteacher'squestions,hisfacemayblushwithembarrassmen torhemayscratchhisheadwiththehandandwearsthesilentevenapolo geticsmile.Heresilenceandscratchinghisheadimpliestheapology speech"sorry,I'msorry."Inaddition,Chinesealsousehandstoexpr essthemeaningofapology.Theidiom"offerahumbleapology"origina tedfromChina’sSpringandAutumnwarringstatesisalsoakindofnon-verbalbehavio rtoapologize.ThesearenotseeninEnglishspeakingcountries.Itsh ouldbepointedoutthatnonverbalandverbalapologyisnotpletelyse parate.Peoplebineverbalwithnonverbalbehaviorstostrengthentheirdegreeofapology.Inreallife,peoplealsocanwritetoapologize .Showingapologybywrittenalsobelongstononverbalforms.Butbeca useofitsdeficiencyintimeandspace,thewrittenformmaycreatenew misunderstanding.Andwiththeuseofmodernwaysofmunication,peop leareprovidedwithmorewaystomunicate.Forexample,peoplecanexp ressapologythroughbroadcasting,television,newspaperetc.Thes emethodsaremoreformal.(2)TheformalandinformalonesApologyisdividedintoformalandinformalaccordingtothedifferen rmalapologyismainl yusedforshowingapologytoacquaintance,friend,lover,colleague sforthepurposeofclarifyingthemisunderstandingandeliminating barriers.Andformalapologyismainlyusedbetweenthemediaandthep ublicorbetweentwocountries.Forexample:TheformerUSPresidentE isenhowerapologizedtotheSovietUnionforU-2planesflyingoverSu e.Soaformalapologycouldhelpclarifythemisunderstandingandmak ethewholeinpublic.三．Theapologystrategiesanditscultural-basedelements1.TheapologystrategiesApologyspeechismonlyusedindailylifewhenweinterruptoroffendo thers.Weoffendothersbecauseweviolatethesocialnormsorhaven’tmeteachother'sexpectations.Thefollowingbehaviorsarealloffe nsetoothers:wewerelateforthemeeting,playedwrongphone,forgot tobringbookinclassorwalkedpastacquaintanceswithoutsaying"he llo"."Manyscholarsconductedprofoundstudyaboutapologystrateg ies.ThispaperquotedProfessorJiaYuxin’s(aprofessorinHarbinInstituteofTechnology)apologystrategies .Hedividedapologystrategiesintosevenforms:Strategy:0offenderrefusedtoapologize(thestrategyofrejecting );Strategy1:lightowndegreeofoffense(thestrategyofminimizing); Strategy2:admitliability(thestrategyofacknowledging);Strategy3:explainthereasons(thestrategyofexplaining); Strategy4:apologizedirectly(thestrategyofapologizing);Strategy5:tryothermeanstoremedy(thestrategyofofferingrepair );Strategy6:guarantee(thestrategyofpromisingforbearance);Strategy7:showconcerntothepersonbeingoffended(thestrategyof showingconcern).Sowehavemanyapologystrategies.Buthowwemakechoicesinreallife ?Soweneedtodiscussmajorcharactersthataffectourchoice.Manyli nguistic-factorsdeterminethechoiceofapologystrategies.Thefo rmsofapologystrategiesalsochangealongwiththechangeofcontextualfactors.Accordingtotheinvestigationandstudy,manysocialli nguistsbelievethatthechoiceofapologystrategiesismainlyrestr ictedbysocialfactors.Thefollowingarethemostdecisiveones:(1)Thesocialdistancebetweentheoffenderandtheonebeingoffende dcalled“socialdistance”;(2)Therelativepowerbetweentheoffenderandtheonebeingoffended called”relativepower”;。