当前位置:文档之家› 2019年全国职业院校技能大赛导游服务赛项(高职组)导游英语口语测试题库

2019年全国职业院校技能大赛导游服务赛项(高职组)导游英语口语测试题库

导游英语口语测试题库Dialogue1Asalocalguide,youarepickingupagroupfromtheUKledbyMr.Grantattheairport.Youareholdingawelcomesignwith“Grant”andyourcompany’snameonit.Yourdialoguewillincludethefollowingpoints:A.Greetings.B.AskifthegroupisledbyMr.Grant.C.Makeabriefintroductiontoyourselfandyourcompany.D.Inquiredetailsconcerned.

Dialogue2Performasthetourguidetogetalastminutenoticeof“changeofplan”whichrequiresyoutorushtotheairporttomeetatourgroup.Thetouristshavebeenwaitingforalongtimewhenyougetthereandtheyarefullofgrumbles.Pleasemakeadialoguewiththemtodealwiththecomplaints.Yourdialoguewillincludethefollowingpoints:A.Makeanapology.B.Explainthereasonsforbeinglate.C.Givesomesolutions.

Dialogue3Performasalocalguide.Beforeyoureceivethegroup,youcallHiltonHoteltochangeyourreservationforthegroup.Butthereisnoroomavailable.Makeadialoguewiththereceptionist.Yourdialoguewillincludethefollowingpoints:A.Introduceyourselfandyourgroup.B.Tellthereceptionistthatyouneedonemoredoubleroomfortwonewcomers.C.Askthereceptionistwhethertheroomisavailable.D.Discusswiththereceptionistforthesolutions.

Dialogue4Supposeyouareatourguide,afteridentifyingyourgroup,youfindthataguestlostonepieceofhisluggageandlooksveryanxious.Youtrytohelphimgetitback.Yourdialoguewiththeguestwillincludethefollowingpoints:A.Soothetheguest.B.Askforthedetailsabouttheluggage:size,color,material,etc..C.Contacttheconcerneddepartmentoftheairport.

Dialogue5Actasalocalguide.Now,youaretakingTom,anindividualguestfromtheairporttothehotel.Youaretalkingwithhimwhenthecoachisabouttostart.Yourdialoguewillincludethefollowingpoints:A.Introduceyourself,yourtravelagencyandthedriver.B.Giveabriefintroductiontothecityandthehotel.C.Answersomequestionsaskedbytheguest.

Dialogue6Actasatourleader.YouaretakingfifteentouriststoSanFranciscoattheairport.Theflighthasbeendelayedduetoenginetrouble.Youcontacttheclerkoftheairlinecounterwiththefollowingpoints:A.Telltheclerkwhoyouareandyourgroupnumber.B.Askifnewdeparturetimeavailableandwhat’sthenewcheck-intime.C.TelltheclerkthatthegroupshouldarriveinBeijingbefore6:00p.m.foraconnectingflighttoSanFrancisco,andaskifthereisanotherflightavailable.D.Givethepassportsandboardingcardstotheclerkforthenewflight.

Dialogue7Thetourleaderdemandstochangethehotel,anddeclaresthathehasbookedonenearby.Performasalocalguidetomakeadialoguewiththetourleader.Yourdialoguewillincludethefollowingpoints:A.Makesurethereasonsforchanging.B.Confirmwiththegroupleaderthattheextrapaymentabovestipulatedpriceandthefeesforcancelingreservationshouldbecoveredbythetourists.

Dialogue8Supposeyouareatourleader.ThedriverisparkingthecoachintheparkinglotofHiltonHotel.Youandyourtourgrouparestillonthebus.Yourdialoguewillincludethefollowingpoints:A.Askthegrouptostayinthecoach.B.Askthetouristsfortheirpassports.C.Askthedrivertokeepthecoachclosed.

Dialogue9Supposeyouareatourleader.Youhavecheckedinforyourtourgroupandnowyouhavejustreturnedtothecoach.Yourdialoguewiththetouristswillincludethefollowingpoints:A.Assigntheroomcardstothetourists.Askthetouriststogetoffthecoachonebyoneandremindthemofnotleavinganythingbehind.B.Helpthetouriststaketheirluggageoutofthecompartmentofthecoach.C.Countthetouristsandtellthemtheelevatorisontheleftsideofthefrontoffice.D.TellthetouriststhesupperwillbeginhalfanhourlaterintheChineserestaurantonthesecondfloor.

Dialogue10Supposeyouareatourleader.YouapproachthefrontofficeofBeijingHoteltocheckinforyourtourgroup.Yourdialoguewillincludethefollowingpoints:A.Tellthereceptionistwhoyouare.B.Checkinforyourtourgroup.C.Askforbellmantocarrytheluggageandawheelchairforaguestwithabadsprain.

Dialogue11Actasthetourguideandgothroughthecheck-informalitiesinthehotel.Youaretoldthatsomeofthetwinroomsofyourgrouphavebeenreplacedbytriplerooms,foritishighseasonandtheroomsinthehotelareinshortsupply.Whenyouassignthetouriststothetriplerooms,theyrefusetocheckin.Makeadialoguewithrelevantpersons.Yourdialoguewillincludethefollowingpoints:A.Explainthereasonsforbeingreplaced.B.Soothethetourists.C.Offersomesolutionstotheproblem.

Dialogue12Supposeyouarethetourguideandyouareleadingtheguesttohisroom.Buttheguestisnotsatisfiedwiththeroombecauseitisfacingtothewestandthewindow

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