一、迎客用语
Good morning/ afternoon/ evening, Welcome to our restaurant.
早上/中午/晚上好，欢迎光临。
Do you have a reservation? 请问您有预订吗？
Would you come this way, please? 请这边走。
How many people in you party, please? 请问你们有几位？
Where would you prefer to sit? What about a seat by the window?
您喜欢坐哪儿，靠窗边的怎么样？
二、服务用语
Take a seat, please. Here is our menu list. Please look at it.
请坐，这是我们的菜单，先请看一下。
Would you like some tea or beer? 请问您，先喝点茶还是啤酒呢？
Which tea do you like? 您想喝什么茶呢？
We serve Wu Long tea、black tea、green tea、jasmine tea and Chrysanthemum tea.
我们餐厅有乌龙茶、红茶、绿茶、茉莉花茶以及菊花茶。
May I take you order now? 现在可以点菜了吗？
Please take your time? 请慢慢挑选。
Could you repeat the order, please? 请重复一次您点的菜，好吗？
Will there be anything else? 还要点别的吗？
We serve coconut juice、orange juice、pineapple juice、lemon juice、grape juice、watermelon juice and soon.
我们餐厅有椰子汁、橙汁、菠萝汁、柠檬汁、葡萄汁、西瓜汁等饮料。
Would you mind serving now? 现在上菜好吗？
I’m ver y sorry. That dish is not available now.
真对不起，这个品种刚卖完。
Can I arrange a snack for you if time is pressing for you?
如果您赶时间的话，我给您安排一些快餐饭、菜好吗？
Pardon me. I’ve made a mistake about your dish.
请原谅，我把您的菜搞错了。
Sorry, it takes some time for this dish. Could you wait a little bit longer?
真对不起，这个菜需要一定的时间，您能多等一会儿吗？
Would you like some more rice? 给您再添点饭好吗？
May I take this plate away? 我可以撤掉这个盘子吗？
I will repeat your order. 我复述一遍您点的菜。
Here’re the dishes your ordered. If you want anything more t o call me.
您的菜上齐了，还要别的请叫我。
Take care. The soup is rather hot. Enjoy your self, please!
小心，这汤很烫，请尽情享用。
Excuse me. Can I exchange a new bone plate for you?
打扰一下，我给您换个新骨碟好吗？
How do you like food here? 你觉得这里的菜品怎么样？
Is the food to your liking? 这菜合你们的口味吗？
How about the food and service here? 您觉得这里的食品和服务怎么样？
三、结帐用语
May I make out the bill for you now? 现在可以为您结帐吗？
Would you like to pay cash or by credit card?
您愿意用现金付款，还是用信用卡付款？
Shall I charge this to your room?
我把这帐记在您的房帐里，好吗？
Would you like the amount on the same bill or separately?
您喜欢把账结在同一帐单上，还是分开结？
I’m afraid we plus 15% serve charge? 对不起，我们还得加收15%服务费。
May I have your room card? 能出示您的房卡吗？
Could you sign your room number and your name here, please?
请在这里签上您的房号和姓名，好吗？
Thank you. Here is your change of ¥18.这是找您的零钱18元，谢谢。
四、送客用语
Good bye and thank you for your coming? 再见，谢谢您的光临。
Hope to see you again. 希望再次见到你。
Wish you a most pleasant stay in our hotel. 希望您在酒店过得愉快。
Have a nice trip！祝你旅途愉快！。