背景:
•I have some complaints to make about the faulty(产品)purchased at your store last week.
•I would like to express my dissatisfaction with the(产品)bought on your website which is of poor quality.
•I am very annoyed about the unsatisfying service offered by your staff.
目的:
•On behalf of…,I’m writing to draw your attention over the worsening issue that…
•I’m writing to report my concern over the worrying effect/result caused by…,expecting to command your attention and assistance/ support.
•As a regular/dedicated customer,I require efforts be made to resolve the problem and find a proper solution.
交代问题：
•With/Given that+原因,…is worryingly common •One of the primary complaints is…
•Another headache among…is…
•Worse still,主句
•What bothers/disturbs us most is…
•Fine as the product might look,it+问题•Unfortunately,the product fail to…
交代过程：
•When/On doing sth,I…
•After further inspection,…
•The moment+时间状语从句，I…
•To my astonishment/disappointment,…
表达感谢：
For the sake of…,I would be grateful if you could adopt my advice. To have the unpleasant problem fixed, I would appreciate it if you could refund my money or make an exchange for a quality product.表达期望：
Taking all these factors into consideration, I sincerely hope it can draw much attention and expect the situation to be improved.
表达建议：
It is high time that measures were taken to ease the situation.
My purpose of this letter is to appeal to relevant departments to adopt proper measures. Otherwise, we would never….
假设你是李华，请你根据自己上周日下午在某书店买英文词典的经历（发现漏页等质量问题，营业员拒绝调换），给一家英文报社编辑写封信。

信中必须包括以下内容：
1.事情的起因及与书店交涉的经过；
2.呼吁服务行业（the service industry)必须提高服务质量。

注意：1.可适当增加细节，使结构完整；2.词数100左右。

P1自我介绍+写信目的
1.自我介绍：
I’m Lihua,a high school student.
2.写作目的：
I have some complaints to make about the faulty dictionary purchased at Xinhua Bookstore in our town,expecting to command your attention
P2要点写作
①为了买字典，我去了书店。

Last Sunday afternoon,I dropped by the bookstore in the hope of buying an English dictionary.
②然而，我在翻阅的时候发现它漏液了。

However,I can’t help noticing that some pages were missing when looking through the book.
③在深入检查之后，还发现了其他一些问题
After further inspection,I disappointedly found some other problems arose,which means it was of poor quality.
④最让我生气的是，当我想要更换的时候，营业员粗鲁的拒绝了我。

What annoys me most is that the clerk on duty refused my request rudely when I asked for a replacement.
P3呼吁和建议
My purpose of writing this letter is to appeal to those in the service industry to enhance their service quality.
Otherwise,we would never gain a comfortable shopping experience.。