1、Have you a reservation? 您预定过了吗？2、May I know your name and room number? 您能告诉我您的名字与房间号吗？3、Here is your room key. 给您房间钥匙。
4、Please pay at the cashier’s desk over there. 请去那边帐台付款。
5、Are these your baggage? 这些是您的行李吗？May I take them for you? 我来帮您拿好吗？6、Housekeeping, may I come in? 客房服务员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I’m not disturbing you. 我希望没有打扰您。
9、One moment, madam. I’ll bring them to you right away. 等一会儿，夫人。
我马上送来。
10、I’ll send for an electrician( doctor...) 我给您请电工（大夫……）。
餐饮部：11、Sit down, please. Here is the menu. 请坐，给您菜单，先生。
May I take your order, sir? 您要点菜吗？12、What would you like to have, coffee or tea? 您要喝咖啡还是茶？13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗？14、Service hours are: （餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。
11:30a.m.to1: 30p.m.for lunch. 午餐11点半到1点半。
6:30p.m.to 8:30p.m.for dinner. 晚餐6点半到8点半。
15、Here is the bill. Please sign it. 这是您的账单，请签字。
前厅常用英语欢迎和问侯语1）good morning (afternoon,evening),sir(madam).2)how do you do!how do you do!glad to meet you.3)how are you ?fine,thanks.and you?4)welcome to our hotel.5)wish you a most pleasant stay in our hotel.6)i hope you will enjoy your stay with us.i hope you enjoy your stay with us.i hope you have enjoyed your stay with us.7)have a good time.电话用语8)good morning.this is concierge(bussiness center,reservation,front desk...),benson is speaking.may i help you ?9)sorry,i\'ve dialed the wrong number.10)may i speak to your general manager?11)sorry.he is not in at the moment.12)would you like to leave a message?13)pardon?i beg your pardon?祝贺语14)congratulations!15)hppy birthday!16)hppy new year!17)merry christmas!18)have a niceholiday!19)wish you every sucess! 答谢和应答语20)thank you very much.21)thank you for your advice(information,help).22)it\'s very kind of you.23)you are welcome.24)not at all./don\'t mention it.25)it\'s my pleasure./with pleasure./my pleasure.26)i am at your service. i\'malways at your service.27)thank you for staying in our hotel.28)thank you for your understanding.道歉语29)i\'m sorry./i\'m very sorry.30)excuse me.31)i\'m sorry.it\'s my fault.32)sorry to have kept you waiting.33)sorry to disturb you.34)excuse me for interrupting.35)i\'m sorry about this36)i apologize for this.37)that\'s all right./it doesn\'t matter./it\'s nothing./let\'s forget it.征询语38)may i help you? yes,please.39)what can i do for you?40)is there anything i can do for you?41)please let me know if there is anything else i can do for you.42)please wait a moment(minute).43)may i use your phone? yes, of course./certainly.指路用语44)go upstairs/downstairs.45)it\'s on the second(third...)floor.46)excuse me.where is the washroom(restroom)?47)excuse me.where is the elevator(lift,clinic,restaurant)?48)this way,please.49)after you,please.50)turn left/right.51)it\'s in the lobby neat the main entrance.52)go straight ahead.53)go down to the lobby.54)turn left at the first corner.55)sorry ,i\'m not sure.if you\'ll wait a minute,i\'ll be glad to find out for you.提醒用语56)watch your step.57)please be careful.58)please don\'t leave anything behind.59)don\'t worry.60)take it easy61)please don\'t smoke here.告别语62)goodbye.63)see you later.64)good night.65)see you tomorrow.66)wish you a good dream!67)goodbye and thank you for coming.68)goodbye and hope to see you again.69)have a nice trip!70)wish you a pleasant journey!good luck.71)i\'ll be with you in a moment,sir/madam.72)i\'ll go and get it right away.73)my name is benson,call me any time.i\'m always at your service.74)so sorry we can\'t do that.it\'s against our rules.75)the same to you./you too.76)please take your time,sir.there\'s no hurry.77)may i speak to you for a few minutes,sir/madam?78)sorry to have kept you waiting.前台英语79)have you made a reservation,sir/madam?80)how many people are there in your party?81)we have standard rooms,double rooms and suites.what kind of rooms would you like?82)how long will you stay?83)would you fill in this form please?84)may i see your passport?85)please sign your name here .here is your room card and room key.86)how are you going to pay,in cash or by credit card?87)how much would you like to change?88)please write your name,passport number and room number on the slip.89)please check it.keep this exchange memo.90)here is your bill, sir/madam.91)thank you for telling us,sir/madam.i assure you it won\'t happen again.i\'llspeak to our manager about it.please accept our apology.92)i\'m terribly sorry.there could have been some mistake.i do apologize.93)i\'m sorry,i\'ll look into the matter at once.94)i\'m sorry.i don\'t understand.could you please speak slowly?95)could you sign here,please?96)could i have your room card,sir/madam? could you reture the room card.97)please come this way,sir/madam.98)what kind of rooms would you like to have?99)here is a brochure of our hotel and our tariff.100)we\'ll give you a 20% discount.101)we\'ll offer complimentary breakfast.102)we accept your terms.103)how\'s your stay in our hotel?104)what do you think of our service?105)thank you for your comments(compliment,suggestion).106)i\'m afraid it\'s against the hotel\'s regulations.107)i\'m afraid you\'ll have to pay for the damage.108)please don\'t worry.i\'ll send someone up to your room right away.109)i can\'t gurantee anything,but i\'ll try my best.礼宾部110)how many pieces of luggage do you have,sir?111)are these your luggage?may i take them for you?112)may i show you to your room,sir/madam?113)do you need a taxi or we arrange a hotel car for you ?114)i can write down the places you\'re going to in chinese so the taxi drivers will be able to understand you.商务中心114)i will send a fax to germany.115)yes,sir.could you tell me the fax number?116)are you going there by train or by plane.117)how many flights are there to shanghai every day? there are four flights every day.the planes take off at 7:00am ....118)i wonder if you could provide internet service.i have to reply an e-mail to my wife. you can get on the internet here.119)we offer one day tour in nanjing.总机120)please hold the line a moment,i am putting you through to...121)please don\'t hung up.122)could you repeat please?123)good evening,operator .may i help you? i\'d like to be waken up tomorrow morning./ i\'d like to have a wake up call tomorrow. certainly,sir/madam.at what time would you like me to call?124)i\'ve just come from london,could you tell me the time difference here? sure,chinese time is 8 hours ahead of london time.预订部125)good morning.this is room reservations.may i help you?126)how many guests will there be in your party?127)which kind of room would you like,a double or a twin?128)would hold the line,please?i\'ll check our room availabilities for those days...129)what time do you expect to arrive?130)we \'ll keep the room for you till 18:00131)well,i\'d like to confirm your reservation...132)we are looking forward to service you.。