日常用语（句子）：酒店常用英语Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店Boutique hotel 精品酒店 Resort 度假村King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台 Coach 旅游大巴.Reservation 预订（不是预定） Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务 Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂Owner response: 业主回复"基本信息23．May I have your name, please请问您贵姓10．Which dates would you like to book When will you check in and check out请问您需要订哪一天什么时候入住及退房59．What time do you expect to arrive, Sir请问大概什么时候到酒店，先生46．What time will the guest be arriving>客人大概什么到达酒店11．How long will you stay in our hotel请问您打算逗留多长时间36．Could you hold th e line, please I’ll check our room availabilities for those days.麻烦请您稍等，我们查询那段时间的房态。
37．Just a minute, please I’ll check our booking situation.麻烦请您稍等，我需要查询我们的房态。
73．Just a moment, please. I’ll check the availability for you.—麻烦请您稍等，我查询能否可以提供给您。
41．Coul d you hold on for a moment please I’ll check our reservation record.麻烦请您稍等，让我查询我们的预订纪录。
72．How many people are there in your party与您同行有多少人50．I’ll arrive one day early. Is that OK我那天早点到，可以吗56．We’ll send a confirmation to you soon.。
我们稍后传确认书给您。
57．Should you have any questions, please do not hesitate to contact us.如有任何疑问请随时与我们联系。
58．Please feel free to contact us if we can be of further assistance.如需进一步了解，请随时与我们联系。
其他服务类42．Does it include breakfast~包括早餐吗43．The tax and breakfast are also included.税及早餐也包括在内。
12．Does your hotel have pick-up service请问贵酒店有接车服务吗13．Yes, please contact the concierge for details.有的，详细内容请联系礼宾台。
16．What is your hotel’s website and email address/请问贵酒店的网址及邮址17．Our hotel’s website is xxxx and our email address is xxxx. T o reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。
4．How about your hotel’s location请问贵酒店位于哪里5．Well, our hotel located in Yantian distric, Shen Zhen City. The OCT hotel is about 40 minutes from Shenzhen railway station, 85 minutes from BaiYun airport.我们酒店位于深圳市盐田区。
本酒店离深圳火车站40分钟车程，到深圳机场85分钟.6．What’s the level of your hotel请问贵酒店是几星级的?7．Our hotel is a five-star hotel.本酒店是五星级的酒店。
8．How about your hotel’s facilities请问贵酒店有什么设施9．We have four kinds of restaurant, lobby bar, conference room, health center, shop prince and （KTV equipment）。
.本酒店有四种类型餐馆，大堂吧，会议室,健身会所,商场及（KTV设施）。
44．We have a special family package plan我们现在开始新推出一个优惠套餐。
《45．We’ll have to charge you RMB300 extra for an additional bed, the baby set is for free.如需加床，我们将会收取人民币300元,婴儿床是免费的房型资讯类1．May I have the room type, please /What kind of room would you like to reserve请问需要预订哪一类型的房间2：What kind of room do you have请问贵酒店有什么房间类型(3．We have standard, superior, deluxe, executive rooms. There are also some suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms(Interlaken hotel).我们酒店有标准房，高级房，豪华房，行政房。
除此之外还有一些套房。
而且我们酒店还设有不吸烟楼层及连通房。
14．Can I get harbor view in your hotel我可以看到海景吗15．I am sorry, you can’t. But you can have a nice view of a large pool/lake surrounded by beautiful landscaping.很抱歉，不可以。
但您可以看到周围美丽的泳池/湖景。
64．Perhaps you have a cheaper room或许您们还有更便宜的房间吧…65．Sorry, the quoted rate is lowest.不好意思，这个报价已经是最低了。
68．The room is spacious and cosy, I’m sure you will enjoy yourself.房间既宽敞又舒适，我肯定您会过得愉快。
70．May I recommend deluxe suite It’s more luxurious and comfortable.我向您推荐豪华套房，更豪华更舒适的。
}担保取消原则18．Your reservation is temporary and it will be cancelled if you don’t arrive before . on that day.您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订。
90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card？非担保的预订只能保留到当天下午６点。
若您作了担保预订，我们就可以整夜为您保留房间，您愿意提供信用卡作担保吗80．Would you like to guarantee your room for late arrival？因您较晚入住，您可以为您的预订作个担保吗81．How would you like to guarantee your reservation？请问您以什么方式为您的预订作担保83．May I take your credit card for the guarantee可以提供您的信用卡作担保吗89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您的订房，请将您的信用卡号及有效期限通知我们，或预付壹晚的房租作订金。
84．Let me repeat your reservation to ensure it is correct.让我为您重复一下您的预订以确保无误。