©2002 HAND Enterprise Solutions Co., Ltd. Confidential Not For Public.
©2002 HAND Enterprise Solutions Co., Ltd. Confidential Not For Public.
5 客户信息采集问题： 1。通过保修卡自己客户详细信息 2。录入信息
©2002 HAND Enterprise Solutions Co., Ltd. Confidential Not For Public.
6 服务集中受理
©2002 HAND Enterprise Solutions Co., Ltd. Confidential Not For Public.
2 汇报人员介绍
©2002 HAND Enterprise Solutions Co., Ltd. Confidential Not For Public.
3 Solution
4 统一的服务站门户系统
Easy, Friendly and Simple
对于服务站主管： • 查看所有属于该服务站的任务及完成情况 • 查看结算数据 • 查看备件库存 • 查看服务站工程师资源状况
9
Q&A
7 服务集中派单
©2002 HAND Enterprise Solutions Co., Ltd. Confidential Not For Public.
8prise Solutions Co., Ltd. Confidential Not For Public.
1
海信售后服务系统解决方案说明
HAND Enterprise Solution Co.,Ltd
Rev: 1.0 Date: 2005/12/02
©2002 HAND Enterprise Solutions Co., Ltd. Confidential Not For Public.
©2002 HAND Enterprise Solutions Co., Ltd. Confidential Not For Public.