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2. As a secretary, you should have the following abilities EXCEPT _____.
A. excellent communication skills B. a good reputation C. organizing abilities D. applying the business etiquette properly
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4. This is the area that every person who visits you will come to first before seen by the relevant person. 本句中that引导定语从句，从句中who引导 另一个定语从句修饰先行词person，非谓 语动词seen作时间状语，相当于时间状语 从句“…before he/she is seen by the relevant person.”，he/she is可以省略。请 看下例：
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• Have colleagues or other participants review your agenda
• Make sure to include preparation task
• Remember to distribute the agenda to participants before the meeting.
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后面的it is。请看下例： It is more difficult to find trained men than (it is) to get financial support for scientific research. 找到训练有素的员工比为科学研究获得资金 支持更难。
C. assure the visitor that the message will get to the right person
D. All of the above.
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Notes to the Text
1. It is important that the public thinks about you in a positive way because all organizations need to be trusted and supported by their target group and members. 重要的是让公众以积极的方式考量你们，因为 所有的公司都要得到他们服务对象和全体成员 的信任和支持。
议程：公司新成立的分部职位设置及应聘要求； 讨论四名候选者谋求总经理职位的申请；下次会 议的时间和地点。
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4. What should a secretary do if the visitors don’t come for appointments with other staff?
A. Give them a cup of coffee to relax. B. Give them information brochures. C. Tell them to come another day. D. Let them alone.
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1. People who use your services will expect you to be _____.
A. helpful B. friendly C. efficient and professional D. all of the above
He asked several questions concerning the future of the company. 他问了几个有关公司前途的问题。
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3. It is much easier to build a good public relations culture in your organization, than it is to reverse a bad image once it exists. 在公司内建立起良好的公共关系文化比改变 已经形成了的坏印象要容易得多。 本句中的句式“it is + 形容词比较级 + to do sth., than it is to do sth.”是很常用的比较句 式，用以比较两种行为。通常可以省略than
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5. If the person being visited is not available, you may _____.
A. can ask the visitor to wait and offer them something to drink and read
B. write the visitor’s details on a piece of paper which is visible enough for the reader to see
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本句中it是形式主语，句型“it is important that…”中that引导的是主语从句。类似的句型还 有it is necessary that…，it is difficult that…等。 请看下例：
It is necessary that everyone in the meeting should be there on time. 所有与会成员都要准时到达， 这点很有必要。
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2. A good secretary concerning foreign affairs must be equipped with such knowledge and he also should have excellent communication skills, both inside and outside an organization. 本句中的concerning是介词，意为“与……有 关”， secretary concerning foreign affairs 意 为“涉外秘书”。请看下例：
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When asked (When he was asked) his head. 当他被提问的时候，他低下了头。
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5. You may find that the issue that the visitor has come about does not need the person they have mentioned. 本句中the issue后面that the visitor has come about是定语从句。全句意为“你会发现到访 者到访的这一问题并不需要由他们提到的那个 人来解决。”请看下例：
Unit Four Public Relations
Unit Goals Words and Expressions Comprehension of the Text Exercises Practical Writing
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front office 前厅办公室 be aware of 注意 there and then 当场，立即 assist sb. in 帮助某人 differ from 与……不同
You should have the dictionary next to you. 你应该把字典放在手边。
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Translate the following sentences into English.
1. 好的涉外秘书不仅要有这样的知识，也要 有出色的沟通技巧。
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3. The visitors will form the first impression based on _____.
A. the secretary’s ability B. the location of your organization C. the front office of your organization D. the person they are going to meet
The person that you were talking to was an American. 你刚才同他讲话的那个人是美国人。
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6. Always have next to you your organizational brochures, pamphlets and simple documents that will assist you in giving out the right information to the relevant people. 本句中have next to you sth. 意为“把……放 在手边”，也可以用have sth. next to you。 请看下例：
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Sample
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Exercise
Write a meeting agenda based on the following materials. 会议：人事部例会
时间：2013年5月10日星期一上午9点 地点：第一会议室
参会人员：人事部经理（主持），招牌主管，培 训主管，绩效评估组组长
2. 如果你的公共关系能力差，那会对你所在 组织的声誉产生毁灭性的影响。
3. 前厅办公室的工作根据组织所提供的服务 性质的不同而各有不同。
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