Unit 5bPart I GrammarTask 1Complete the dialogue with the present perfect or past simple form of the verbs in brackets.Kate: Hello. Kate Hawthorn speaking.Jason: Hi Kate, it’s Jason. I (1 just / come back) ______________________ from holiday and I was wondering about the quarterly sales figures…Kate: Oh right. Hang on. We (2 get) _____________________ them a couple of weeks ago.Jason: So, how we (3 we / do) ____________________ last quarter?Kate: Right, here they are. Well, it’s difficult to say, really. And I’m afraid some of the offices (4 still / not send) ______________________ their figures in yet.Jason: So who (5 send) _______________________ their results so far?Kate: Germany. They (6 do) ___________________ quite well last quarter. They (7 beat) ___________________ their sales target by 12%.Jason: How they (8 they / manage) _______________________ that? Their sales (9 be) _________________________ down when I (10 be) ________________________ there in August.Kate: I know, but they (11 win) _________________________ a big contract in September.Jason: So what about Spain?Kate: We (12 not / hear) ___________________________ from them yet, I’m afraid…Answers:1. ‘ve just come back2. got3. did we do4. still haven’t sent5. has sent6. did7.beat8. did they manage9. were10. was 11. won 12. haven’t heardTask 2Complete the e-mail with the correct form of the past simple or present perfect.Answers:1. got2. had3. haven’t all come4. sent5. got/ ‘ve got6. ‘ve already asked7. didn’t all arrive8. Did you mention9. were10. ‘s always been 11. ‘ve arranged/ arranged 12. haven’t come 13. saw14. went 15. told 16. ‘s just come 17. made 18. promised 19. didn’t tell 20. haven’t even started Task 3Use the proper form of the verbs in brackets to complete the presentation.Goo d afternoon everyone. Welcome to the presentation of the company’s half year sales results. As you can see, this year (1 be) ______ very successful so far and the company (2 already/achieve)______ many of its targets for the year. Our sales people (3 work)______ very hard and the department (4 perform)_____ very well. The success is especially pleasing when you think back to the problems we (5 have)____ summer. Sales (6 be) _____ down by 10% and things (7 not/look)______ good at all. We (8 make) ______ some difficult decisions last year, which a lot of people (9 not/be) ____ happy with. However, since then we’re happy to say that performance (10 improve)_______ sharply.Keys;1 has been2 has already achieved3 have worked4 has performed5 had6 were7 did not look8 made9 were not 10 has improvedPart II VocabularyWhich word is the odd one out?1. goal objective sales target2. graph prediction chart diagram3. profit expenditure overheads costs4. value turnover income earnings5. result forecast prediction budget6. current present existing previous7. capital project finance assets8. possibility chance position opportunity Answers:1. sales2. prediction3. profit4. value5. result6. previous7. project8. positionPart IIIMatch the sentence halves.1.Exports to France decreased due to a) an increase in market share.2. A reduction in overheads meant b) the weakness of the euro.3.Production times were cut as a result of c) the $2.2bn acquisitionof Indigo.4. A successful discounting policy led to d) a sharp fall in the shareprice.5.Pre-tax profits were down because of e) investment in newmachinery.6.Poor third quarter results caused f) an increase inprofitability.Answers:1. b2. f3. e4. a5. c6. dPart IVRewrite the sentences using the correct form of the words in brackets.1. It’s difficult to export to some countries. They have complex regulations .(due to ) It’s diff icult to export to some countries due to complex regulatons.2. We produce locally. The production costs are lower.(because of ) __________________________________________________3. We’re now trading in euros. we’ve had to update all our systems.(mean) __________________________________________________4. There were problems with a supplier so there were delivery delays .(cause) __________________________________________________5. Production costs are rising. Margins are getting smaller.(lead to) __________________________________________________6. European exports have risen.The value fo the euro is falling.(due to ) __________________________________________________7. It will be easier ot distribute directly to customers. Internet usage hasincreased .(because of ) __________________________________________________8. There are some new regulations.They will increase our export business. (lead to ) __________________________________________________Keys:2 We produce locally because of (the) lower production costs.3 Trading in euros means(that)we have had to update all our systems .4 The delivery delays were caused by a supplier.5 Rising production costs are leading to smaller margins.6 European exports have risen due to a fall in the value of the euro.7 It will be easier to distribute directly to customers because of an increase in Internet usage.8 New regulations will lead to an increase in our export business .Part V ReadingQuestions 1-5● Look at questions 1-5.● In each question, which sentence is correct?● For each question, mark one letter (A, B or C) on your Answer Sheet. 1.What is the problem with the order?A. The goods are delayed.B. The goods are lost.C. The goods are damaged.2.A. Theywill close the factory on 3 November.B. They will move to a new factory on 3 November.C. They will open the factory again on 3 November.3.What do we know about Ken Roberts?A. He used to work for Townley Vehicles.B. He is applying for a job as a sales manager.C.He was employed by Weston Motors in the past.4.A.Telephone our new office if you want to order anything.B.Visit our new office and talk to us about what you need.C.Contact us with your requirements when you open a new office.5.The company’s sales growth for this year isA.lower than expected.B.the same as expected.C.higher than expected.Answers: 1-5 ACCBAQuestions 6-10●Look at the charts below. They show the income from sales and the income fromadvertisements in eight different newspapers over a three-month period in 2001.●Which chart does each sentence (6-10) describe?●For each sentence, mark one letter (A-H) on your Answer Sheet.●Do not use any letter more than once.6. While income from advertisements rose steadily throughout the period, incomefrom sales increased in June but then fell to below the May level.7.Income from advertisements fell slightly in June and by a larger amount in July,whereas income from sales remained steady in the final month.8.Although income from sales overtook income from advertisements in June, it thendropped back again at the end of the period.9.Income from sales reached a low point in June while income from advertisementsleveled off at the end of the period.10.Income from advertisements reached a peak in July and income from sales was atits lowest point in June.Answers: 6-10 DFBEAQuestions 11-16●Read the text below about a retail group.●For each question 11-16, choose the correct answer.A.looking after old people.B.all the company projects.cation and training.12.This year’s special help for the disabled has concentrated onA.improving heir security.B.providing them with training programmes.C.research into their illnesses.13.The Schools Prom concert is for children fromA.poor parts of the country.B.London only.C.all over the country.14.An advantage with one of the education projects is that the managersA.are usually good teachers.B.rarely leave the company.C.can continue their careers.15.The company gave some financial assistance toA.allow more people to study at a high level.B.promote retailing jobs in schools.C.train students in schools management.16.The companyA.only pays into projects that the staff choose.B.is keen for staff to help the local community.C.expects staff to support only local projects.Answers: 12-16 BACCABPart VI WritingTask 1●You are attending a conference in the USA next week and will need secretarialhelp during he trip as your PA is away on holiday.●Write a memo to the Human Resources Manager;----- requesting a temporary PA for the trip-----explaining why your PA cannot go with you-----giving the dates of the trip.To: Human Resources ManagerFrom: John JonesI’m attending a Conference in the USA next week on 18th&19th March and my PA is on leave so could you arrange a temporary PA for the trip?ThanksTask 2-----thanking him for his letter-----saying that you are enclosing a price list-----informing him what discount you can give him-----telling him the colors in which the shirts are available Write 60-80 words on your Answer Sheet.。