导游英语对话标准化管理部编码-[99968T-6889628-J68568-1689N]1 GreetingsMeeting a GuestTour guide Li Ming is at the airport to meet Mr. and Mrs. Taylor from the United States.Li Ming: Excuse me, but are you Mr. Taylor from the StatesMr. Taylor: Yes, I am.Li Ming: Oh, Mr. Taylor, welcome to Beijing. I am Li Ming, your local guide from China Comfort Travel Service.Mr. Taylor: Hello, Li. Thank you for coming to meet us. This is my wife, Judy.Li Ming: Nice to meet you.Mrs. Taylor: Nice to meet you, too.Li Ming: Did you have a pleasant flightMrs. Taylor: Yes, very; pleasant.Li Ming: Have you got your luggageMr. Taylor: Yes, everything is here.Li Ming: Our car is parked outside. Shall we go nowMr. Taylor: OK. Let's go.Li Ming: Can I give you a handMr, Taylor: Oh, no, thank you. Judy and I can manage.Wang Gang: Oh, Mr. Brown. Welcome to Shanghai .I'm Wang Gang, your local guide.Mr. Brown: Glad to meet you, Wang.Wang Gang: Glad to meet you too, Mr. Brown. How was your tripMr. Brown: Fine. We had a very pleasant trip.Wang Gang: How many pieces of luggage do you haveMr. Brown: 32 altogether. And here are the luggage checks.Wang Gang: Good. I’ll ask the red c ap to take care of them.Wang Gang: Is everybody here now Our bus is outside.Mr. Brown: Oh, let me see. Yes, everyone is here.Wang Gang: Shall we go now2 Group check-in 团队入住Scene 1（A: Local guide; B：Tour leader; C：Receptionist）C: Good evening! Welcome to our hotel.A: Good evening! I’d like to have two suites, five singles and four twins. C: Have you made a reservationA: Y es. We’ve booked them for our tour group from the Unite States. I’m from China International Travel Service and the group code is ZJCITS-A0509024 with 17 passengers.C: I’m sorry, but I don’t see your reservation here.A: I’m sure we have made a reservation. I reconfirmed① it before I came.Could you check again or contact the Sales DepartmentC: All right. Let me check again. Ah, yes, here it is. Two suites, five singles and four twins for CITS.B: Any problemA: No, everything is all right.B: Are the rooms readyC: Yes, they are. But can I have your passports, pleaseB: Sure. Here you are.C: Thank you. Would you please fill in these registration formsB: The forms are finished. Shall we have the keys to our roomsC: Here are the keys. Have a good stay in our hotel.B: Thank you. We will.Scene 2(A: Guide; B: Tour leader; C: Receptionist)A: Mr. Smith, let’s first make sure of the rooming. We’ve booked 11 twins for 22 people according to the name list you sent us. Is that .B: Well, thank you. But one of the tour members, that’s number 8 on the name list,insists on having a single room. Is it possible to split one twin room into two singlesA: I see. Let me talk with the receptionist about it. (To the receptionist) Hello, I’m the local guide of the Inter Pacific Tour.C: Just a moment, sir. Let me check the list. Yes, we are holding 11 twins for two nights for you.A: That’s right. But there is a change. Can we have 10 twins and 2 singles insteadC: Yes, we do have single rooms at the moment. But you’ll have to pay for the other single.A: I see. What’s the room rateC: The rate is $50 per night. You will stay for two nights.B: . Here is $100.C: Thank you. May I see your group visa, pleaseB: Yes, sure. Here you are.C: Thank you. Here are the registration forms. Please help your client fill them out. And here are the keys. I hope you will enjoy your stay at our hotel.B: Thank you. We will.Scene 3 Walk-in check-in 无预订散客入住( A: Guide; B: Receptionist; C: Tourist)A: Excuse me. I’m from CYTS（China Youth Travel Service） Zhejiang. My guests Allan and his wife have just arrived with their two children.B: Welcome to our hotel. Have you made a reservationA: No. Could I have two adjacent rooms with twin bedsB: Let me see… sorry, we don’t have any adjacent rooms left. Would you like to have two double rooms One of them faces the beautiful West Lake. A: Allan, what’s your ideaC: Can I have two double rooms facing the lakeB: No, I’m sorry. It’s high season③. Lots of tourists are flooding into our city, so it’s difficult to get rooms facing the lake in our hotel without reservations.C: Okay, I’ll take the two rooms you’ve offered.B: Would you please fill in④ this registration formC: Certainly. By the way, I’d like to confirm the room charge.B: Yes. The rate is 420 yuan for each.C: What is the check-out timeA: The check-out time is 12:00 noon and 6:00 .C: And what are the service hours for the coffee shop We’d like to get a bit to eat.B: It’s open from 9:00 . to 12:00 . Here are your room keys. Have a nice stay.3 Setting BillsTour guide: Mr. Davis, shall we go to check out nowGuest: Yes. Is my bill readyTour guide: Yes, I think so. Do you have any charges for this morning Guest: No, none at all.Tour guide: That will be easy. ( To the cashier ) Hello, Miss. Mr. Davis would like to settle his bill now. His room number is 607 . Cashier: Yes, a moment please. Here you are.Guest : Which of these is my billCashier: Oh, I’m sorry, sir. I forgot to explain that to you. This one here is an allowance slip. You see, we made a mistake in your billand overcharged you $20. So we had to write an allowance slip anddeduct $20 from your bill.Guest: I see. So this is the bill thenCashier: Yes, that’s right. The total figure you have to pay is down at the bottom, on the right.Guest: The figure seems all right.Cashier: How do you wish to pay your bill, sirGuest: By credit card.Cashier: That’s no problem. If you let me have your card, I’ll get the sales voucher for your signature. We hope you have a good flight. Guest: Thank you.Cashier: Here you are, sir.Guest: Thank you.Tour guide: Well, Mr. Davis. Do you have everything with youGuest: Yes, one suitcase and a carry-on bag. I think that is all.Tour guide: OK, shall we go now The car is waiting for us outside.Guest: Yes, let’s go.4 Discussing the ltineraryMr. Smith is a tour escort. His group has just checked in at the hotel. Wu Ming is the local guide.Mr. Smith: It seems everything is OK. Shall we start discussing theitineraryWu Ming: Oh, yes. Have you got anything special in mind that you would like to seeMr. Smith: I think you know your city better than I do. To tell you the truth, my tour members are not at all happy about the travelarrangements for this China tour. You know we only have three daysin Beijing. In such a short time, how can we possibly visit a citylike Beijing that has so many world-famous places of interestWu Ming: Don’t be upset, Mr. Smith. I promise I’ll make the best use of the time and try to let you see as many places as possible.Mr. Smith: Thank you, Mr. Wu. It’s really very considerate of you.Wu Ming: This is the tentative itinerary I’ve worked out. Would you please go over the detailsMr. Smith: Sure. ( Going over the itinerary. )Don’t you think it would be better to visit Chairman Mao’sMemorial Hall on Sunday rather than on a weekdayWu Ming: Why is that It is very crowded on Sunday.Mr. Smith: That’s exactly what I mean. We’d like to see how the Chinese people pay homage to this great man.Wu Ming: If we go on Sunday, we will spend several hours waiting in line.We will have to cancel the other destination we have planned.Mr. Smith: I don’t see what the problem would be with seeing Chairman Mao’s Memorial Hall and the other places we talk about all onthe same day.Wu Ming: I don’t think you realize how many people will be visiting Chairman Mao’s Memorial Hall on Sunday and how long it will takeus to go through these sites.Mr. Smith: We would really like to see it on Sunday.Wu Ming: Whatever you prefer.Mr. Smith: Here ( pointing to the itinerary ), why don’t we visit a few more places of interest before lunch, and find a fast-foodrestaurant instead of this fancy Dragon RestaurantWu Ming: I’ve thought abou t that. There is a fast-food restaurant, McDonald’s, right on Wangfujing Street, a very popular shoppingarea and a pedestrian street as well. We could stop there forlunch. Some of the tour members may enjoy walking along thestreet.Mr. Smith: I’m sure all the tour members would like that. What time do you want us to check out and leave for the airportWu Ming: 11 o’clock.Mr. Smith: But that is almost the rush hour. I think we’d better make it 10:30, in case we get caught in traffic.Wu Ming: You are very thoughtful. I can see you are a very experienced escort. We should prepare for the worst. By the way, can I takethe group to a couple of souvenir shops while sightseeingMr. Smith: Please pick out just one. You’d better not spend too much time on s hopping, because it’s not part of our schedule.Wu Ming: I’ll remember that. Do I take it then that we’re agreedMr. Smith: Yes, I think so. I’m quite happy with the itinerary. Everything seems to be in order.Wu Ming: Good. Well, let’s call it a day then, shall we I’m sure you’vea lot to get started. This is my cell phone number （ pointing atthe itinerary ）. Don’t hesitate to get in touch with me, willyou, if you run into any problemsMr. Smith: Certainly.Dialogue I In the Dining HallTour guide: We have a table reservation at 7:30, and would like to confirm it, please.Waiter : What’s your name, pleaseTour guide: My name is Delson. I’m in charge of an American group.Waiter : Yes, there are 26 of you. Would you like to have theContinental BreakfastTour guide: No, we’d like to have a Club Breakfast. May I have a look at the menu, because I’d like to order now it possibleWaiter : Good. Here you are.Tour guide: Let’s see. We’d like the No. 3.Waiter : How would you like your eggsTour guide: Sunny-side up with ham for everybody but two.Waiter : All right. What about the other two people Do they want anything specialTour guide: Yes, they don’t care for eggs. They’d like French toast instead. Would that be possibleWaiter : Noproblem. Now let me show you your table. Would you like to have dinner at the same hour tomorrowTour guide: No, I’d like to make it 7:30.Waiter : We are going to have a couple more groups tomorrow night, but I’ll manage.At the Silk Fabric CounterLater in the afternoon in a shopping center, Wang Ping helps Bridget Shell choose a real silk shirt at the silk fabric counter.Saleslady: Good afternoon, madam. Are you being servedBridget Shell: Good afternoon. I'm looking for a silk shirt for myhusband. Would you show me some, pleaseSaleslady: Certainly. We have a wide selection of silk shirts here.But what size, pleaseBridget Shell: Large.How do you like theseSaleslady:Bridget Shell: Oh, how nice!。