5 ♫ Listen to Call 4 again and fill in the blanks. p116
transfer Irish College Your Irish account number is 60049142 and sorry what was your account number French 75015
reliably
consumer
inflation
fishy
4 ♫ Listen to Call 3 again and fill in the blanks. p116
puts us in appreciate three weeks I assure you we would love to be able to help but the situation is unfortunately beyond our control All we can do is hope that the situation will improve and that the
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Effective Telephoning： 2 ♫ The conversation is repeated but with a different conclusion. Listen to the second version and answer the questions. p117
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Telephone Impressions (Transcript): Call 1
Telephone Impressions (Transcript): Call 2
Telephone Impressions (Transcript): Call 3
Telephone Impressions (Transcript): Call 4
Telephone Impressions (Transcript) : Call 5
Effective Telephoning 1 (Transcript)
Effective Telephoning 2 (Transcript)
Homework
1. Complete the rest of the exercises in Unit 1 and Extra Activity 1. 2. Preview Unit 2.
2 If you answer the telephone in Call 1 What would you say?
3 ♫ Listen to Call 2 again and complete the sentences with the words below. p116
guaranteed break schemes fiscal
curt suspicious sympathetic
efficient helpful
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Telephone Impressions: 2 ♫ Listen to Call 1 again and answer the questions. p116
1 If you were the woman in Call 1, How would you describe your feeling?
Could you spell that again for me?
6 ♫ Listen to Call 5 again and decide whether the following sentences are true (T) or false (F). p117
F T T F F
Effective Telephoning：You will hear a potential client (Mr Hamilton) and a sales man talking about a new line of products. 1 ♫ Listen to the first version of the conversation. p117
Unit 1
First Impressions
Viewing, Listening & Speaking 2
Dictation 10
Telephone Impressions: 1 ♫ Listen to the five phone conversations. Choose an adjective from the box to describe the male speaker in each call. p115