Industrial engineering
Efficient use of machines, space, and personnel
Process analysis
Development and installation of production tools and equipment
Finance/ accounting
Exciting New Trends In Operations Management
1 –3
Outline - Continued
The Productivity Challenge
Productivity Measurement Productivity Variables Productivity And The Service Sector
Quality assurance and control
Supply-chain management
Manufacturing
Tooling; fabrication; assembly
Design
Product development and design Detailed product specifications
job design Supply-chain
management Inventory management Scheduling Maintenபைடு நூலகம்nce
Chapter(s)
5
6 6 Supplement
7 7 Supplement
8
9
10 10 Supplement
11 11 Supplement
Disbursements/ credits
Receivables Payables General ledger Funds Management Money market International
exchange Capital requirements
Stock issue Bond issue
How This Book Is Organized
1 –2
1
Outline - Continued
The Heritage Of Operations Management Operations In The Service Sector
Differences Between Goods And Services Growth Of Services Service Pay
1 – 13
Options for Increasing Contribution
Sales Cost of Goods Gross Margin Finance Costs Subtotal Taxes at 25% Contribution
Current
$100,000 – 80,000
20,000 – 6,000 14,000 – 3,500 $ 10,500
1 –7
What Is Operations Management?
Production is the creation of goods and services
Operations management (OM) is the set of activities that creates value in the form of goods and services by transforming inputs
Ethics And Social Responsibility
1 –4
2
Learning Objectives
When you complete this chapter, you should be able to: Identify or Define:
Production and productivity Operations management (OM) What operations managers do Services
1 –6
3
The Hard Rock Cafe
First opened in 1971
Now – 110 restaurants in over 40 countries
Rock music memorabilia Creates value in the form of good food and entertainment 3,500+ custom meals per day in Orlando How does an item get on the menu? Role of the Operations Manager
Finance
Investments Security Real estate
Accounting
Auditing
Marketing
Loans Commercial Industrial Financial Personal Mortgage
Trust Department
Figure 1.1(A)
1 –9
Organizational Charts
Commercial Bank
Operations
Teller Scheduling Check Clearing Collection Transaction processing Facilities design/layout Vault operations Maintenance Security
Location
Where should we put the facility? On what criteria should we base the location decision?
1 –5
Learning Objectives
When you complete this chapter, you should be able to: Describe or Explain :
A brief history of operations management Career opportunities in operations management The future of the discipline Measuring productivity
1 – 10
5
Organizational Charts
Airline
Operations
Ground support equipment Maintenance Ground Operations
Facility maintenance Catering Flight Operations Crew scheduling Flying Communications Dispatching Management science
1 –1
Outline
Global Company Profile: Hard Rock Cafe What Is Operations Management? Organizing To Produce Goods And Services Why Study OM? What Operations Managers Do
Finance/ accounting
Accounting Payables Receivables General Ledger
Finance Cash control International exchange
Marketing
Traffic administration
Reservations Schedules Tariffs (pricing) Sales Advertising
Operations Management
Chapter 1 – Operations and Productivity
PowerPoint presentation to accompany Heizer/Render Principles of Operations Management, 6e Operations Management, 8e
into outputs
1 –8
4
Organizing to Produce Goods and Services
Essential functions:
Marketing – generates demand Production/operations – creates the product Finance/accounting – tracks how well the organization is doing, pays bills, collects the money
Quality management
How do we define quality? Who is responsible for quality?
Table 1.2 (cont.)
1 – 17
The Critical Decisions
Process and capacity design
What process and what capacity will these products require? What equipment and technology is necessary for these processes?
Marketing Option
Finance/ Accounting
Option
OM Option
Increase
Reduce
Reduce
Sales
Finance Production