题目5For Contestant A Only选手A：某公司想要更换签约的快递公司（courier company），以得到更好的服务。
假设你是该公司的办公室主任，手上有对快递公司各方面的要求。
你的队友是办公室职员，手上有三家快递公司的资料。
请与你的队友沟通，选择一家你们认为最能符合要求的快递公司。
在比赛第一阶段，你需在30分钟内完成以下任务：1. 阅读公司对快递公司的各方面要求，填写任务单中的Section 1；2. 向队友询问三家快递公司的相关信息，填写任务单中的Section 2；3. 与队友讨论，选出一家你们认为最能符合公司要求的快递公司，完成任务单中的Section 3；（备注：任务单仅由选手A填写，供其在赛场陈述时参考。
）4. 准备第二阶段的汇报内容。
在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1)What is your group’s task?2)Which courier company have you chosen for the company?3)Why have you chosen this courier company? (Please give detailed reasons why youhave chosen this courier company and haven’t chosen the other two.)题目5For Contestant A OnlyPlease read the requirements for a new courier company.Dear Miss Hamilton,Based on our growing business and work efficiency, the current courier company has not been very reliable. So I would like you to find a new one. The new courier company should meet the following requirements:•Good national coverage, local offices in all major cities and be able to transport any package across the country within two days•Cost of delivery should be lower than 20 yuan per package since most of our packages are small•Available App to track the packages and for our employees to download and use •High customer satisfaction. You can look online at reviews, or speak to anyone you know who has used them already.Our last experience was so bad that I don’t want it to happen again. Can you look into different options and get back to me with your choice?Sincerely,Maria本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
题目5For Contestant A OnlyWorksheetSection 1 Read the requirements for a new courier company and complete the following form.DetailsRequirements Coverage andEfficiencyOffices in _____ and deliver a package anywhere within _____ CostA small package costs _______ TrackingAn ____ to download for tracking CustomersatisfactionMust be _______ Section 2 Communicate with Contestant B and complete the following form. DetailsInformation about each courier company Coverage andEfficiency Courier Company A: ________________________________ Courier Company B: ________________________________Courier Company C: ________________________________Cost Courier Company A: ________________________________Courier Company B: ________________________________Courier Company C: ________________________________Tracking Courier Company A: ________________________________Courier Company B: ________________________________Courier Company C: ________________________________Customer satisfactionCourier Company A: ________________________________Courier Company B: ________________________________Courier Company C: ________________________________ Section 3 Discuss the question with Contestant B and make a decision.Which courier company do you choose for the company?□Courier Company A□Courier Company B □Courier Company C本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。
题目5For Contestant B Only选手B : 某公司想要更换签约的快递公司（courier company ），以得到更好的服务。
假设你是该公司的办公室职员，手上有三家快递公司的资料。
你的队友是该公司的办公室主任,手上有对快递公司各方面的要求。
请与你的队友沟通，选择一家你们认为最能符合要求的快递公司。
在比赛第一阶段，你需在30分钟内完成以下任务：1. 认真阅读三家快递公司的情况介绍，提取相关信息；2. 与队友沟通，提供其所需信息，协助其完成任务单中的Section 2；3. 与队友讨论，选出一家你们认为最能满足要求的快递公司，协助其完成任务单中的Section 3；（备注：任务单仅由选手A 填写。
）4. 准备第二阶段的答问内容。
在比赛第二阶段，你需在2分钟内回答裁判的三个问题。
回答需与实际任务相结合，表达清楚、有理有据、有逻辑性。
其中一个问题是：What do you value more when choosing a courier company, speed or price? Why?“职业英语技能”赛项（服务类专业组）职场应用环节题目5For Contestant B OnlyPlease read the following information about the three courier companies and help Contestant A complete the worksheet.Courier Company A•Offices in all major cities. All packages delivered within 48 hours•20 yuan per small package•Tracking App not available•Customers are very satisfiedCourier Company B•Offices in all major cities. All packages delivered within 36 hours•16 yuan per small package•Tracking App free to download•Customers are generally satisfied but there have been a few complaintsCourier Company C•Offices in most major cities. All packages delivered within 36 hours•18 yuan per small package•Tracking App free to download•Customers are very satisfiedThree questions for Task 51.Have you ever used the courier service?2.What do you value more when choosing a courier company, speed or price? Why?3.Why is customer satisfaction important for businesses?Section 1 Read the requirements for a new courier company and complete the following form.Suggested AnswersQuestion 1•Yes, I have. I use it frequently because I like shopping online.•No, I haven’t. I think the things I buy will not be delivered on time and I’m afraid to lose my goods.Question 2•Ideally, I’d like both but probably price is the most important thing for me. Most things are not really urgent.•It depends on the package. For some things, speed is more important. For other things, I’m more concerned about the price.Question 3•It’s important because it helps the business to keep their customers. This can make them more profitable.•Unsatisfied customers tell a lot of people about their experience. This can be very bad for the businesses’ reputation.。