Unit 1Before a candidate entered the company or moved up, he or she would be interviewed and tested by the ____.选择一项：A.B. Finance Dept.C.D.反馈你的回答不正确正确答案是：Personnel Dept.Within the organization chart, which one is at the top? ____.选择一项：A.B. CEOC. PresidentD. Supervisory Board反馈你的回答不正确正确答案是：Board of directorsAn applicant needs to prepare the ____ to let the employer see whether he/she has the right experience, skills, and personal qualities for the job.选择一项：A.B. responsibilityC.D.反馈你的回答不正确正确答案是：resumeA (n) ____ and ____ person could make a good secretary.选择一项：A. optimistic; forgetfulB. dutiful; efficientC. faithful; mouthyD. stubborn; inconsiderate反馈你的回答正确。

正确答案是：dutiful; efficientWhich of the following description is NOT the secretary’s working responsibility?选择一项：A. To collect and integrate informationB. To handle travel arrangementsC. To schedule meetings and appointmentsD. To hold board meetings反馈你的回答不正确正确答案是：To hold board meetingsWhat skills are NOT necessary for a secretary to possess? ____ .选择一项：A. computer skillsB. proofreading skillsC. English speech skillsD. editing skills反馈你的回答不正确正确答案是：English speech skillsIn order to become a successful clerical secretary, an applicant should ____.选择一项：A. have a college diploma or its equivalentB. have an extensive knowledge of computer software applicationsC. have good language and grammar skillsD. all of the above反馈你的回答不正确正确答案是：all of the aboveThe president asks the secretary to work ____ the Human Resources Department to implement the training program.选择一项：A. in coordination withB. in control ofC. in charge ofD. in line with反馈你的回答不正确正确答案是：in coordination withClerical secretaries’ work requires excellent ability to maintain ____.选择一项：A. configurationB. confidentialityC. confirmationD. confidence反馈你的回答不正确正确答案是：confidentialityNewspapers offer much information, and they also cover____ topics.选择一项：A. an amount ofB. a sort ofC. a kind ofD. a variety of反馈你的回答不正确正确答案是：a variety ofUnit 2Office ________ is essential in office automation, and secretaries may operate them in their daily life and work.选择一项：A. functionB. projectorC. equipmentD. hardware正确答案是：equipmentPersonal computers can be used for word _________, accounting, desktop publishing, spreadsheet making, database managing, and so on.选择一项：A. classifyingB. translationC. managingD. processisng正确答案是：processisngThis document is________. Please get rid of all the copies and only keep the original on file.选择一项：A. secretB. confidentialC. privateD. professional正确答案是：confidentialAs office automation continues to develop, retraining and continuing will remain an integral part of secretarial jobs.选择一项：A. developmentB. degreeC. educationD. study正确答案是：educationSecretaries and administrative assistants may have to attend classes to learn how to use new office technologies, such as information _______ systems, scanners, the Internet, or updated software packages, or utilize online education.选择一项：A. keepingB. storageC. storeD. maintain正确答案是：storageOffice automation helps to ________existing office procedures.选择一项：A. changeB. transferC. manipulateD. optimize正确答案是：optimizeIn order to ______ information, office automation systems must allow input of new information and the retrieval of stored information.选择一项：A. improveB. processC. sendD. retrieve正确答案是：processNew advances in input devices frequently allow direct handwritten input or voice _________.选择一项：A. dictationB. recoganizationC. announcementD. input正确答案是：dictationHowever, increasing office automation refers not just to the mechanization of manual tasksbut to the ________of information to electronic form as well.选择一项：A. conversionB. executiveC. transferD. manipulate正确答案是：conversionA secretary must know how to ________varied office equipment.选择一项：A. executiveB. manipulateC. transferD. retrieve正确答案是：manipulateUnit 3When documents are stored in the order of A to Z, they are filed _____.选择一项：A. in geographical orderB. in chronological orderC. in alphabetical orderD. by subject正确答案是：in alphabetical orderA ___________ is a collection of papers or published materials kept or arranged inconvenient order.选择一项：A. documentB. documentationC. memoD. file正确答案是：file___________ is a system of organizing files that utilizes hard drive space ornetwork space.选择一项：A. Electronic filing systemB. MemorandumC. Paperless management systemD. Suspension file正确答案是：Electronic filing systemWhen secretaries save files in computer or web, to some important documents, they had better ___________ in order to keep them safe and reliable.选择一项：A. make a hard copyB. take a pictureC. copy them by handD. memory them by heart正确答案是：make a hard copy___________ is a work environment in which the use of paper is greatly reduced.This is done by converting documents and other papers into digital form.选择一项：A. EmailB. Paperless officeC. BlogD. Paper-based filing正确答案是：Paperless officeWhich kind of the following office equipment can effectively help a secretary clear up her table when she files the documents?选择一项：A. desktop cabinetB. printerC. paper shredderD. scanner正确答案是：desktop cabinetMemos usually are informal, so they do not need ___________.选择一项：A. time or dateB. courtesyC. a salutation or a closure statementD. simplicity or clear正确答案是：a salutation or a closure statementWhich of the following statements is Wrong?选择一项：A. A document is a work of non-fiction writing intended to store andcommunicate information.B. Documentation is the act or an instance of supplying documents.C. Memo is a document that helps the memory by recording events, so it isformal than letter.D. A file folder is used to hold loose papers together for organization andprotection.正确答案是：Memo is a document that helps the memory by recording events, so it is formal than letter.The population of this city is _____ estimated at about one million.选择一项：A. roughlyB. tediousC. categoryD. indicate正确答案是：roughlyTo back up files is _______ work.选择一项：A. pessimisticB. tediousC. virtueD. faithful正确答案是：tediousUnit 4When David has to attend a very important and urgent meeting, he asks his secretary to _____ the appointment with Mr. Smith, the CEO of ABC company.选择一项：A. openB. postponeC. refuseD. hold正确答案是：postponeThe manager’s busy ______ made him completely inaccessible to meet his new staff.选择一项：A. scheduleB. carC. characterD. product正确答案是：scheduleWhen the secretary finds it impossible to hold the meeting with the component supplier as scheduled, she should ______ the appointment.选择一项：A. cancelB. holdC. give inD. ask正确答案是：cancelAs preparations were not completed in time, the conference had to be ______ till next Tuesday.选择一项：A. put awayB. cancelledC. put asideD. postponed正确答案是：postponedIf there’s a reasonable profit, you will shortly receive a ______ order.：选择一项：A. considerateB. consideringC. consideredD. considerable正确答案是：considerableYou’ll have to ______ early if you want to have a seat beside the window.选择一项：A. bookB. buyC. seeD. went正确答案是：bookIf the manager _____ to see the visitor without appointment, his（her）secretary should explain it to the visitor with tact.选择一项：A. refusesB. wantsC. agreesD. happy正确答案是：refusesWhen a limousine is used to pick up a guest of honor, _____ should be considered the seat of honor.选择一项：A. the right back seatB. the front passenger seatC. the left rear seatD. the middle rear seat正确答案是：the right back seatBy convention，_______ should be the last one to get off the car.选择一项：A. the guest of honorB. the host or hostessC. the bodyguardD. the child正确答案是：the guest of honorIn social settings, the handshake should be ________.选择一项：A. slightB. longC. quickD. brief and firm正确答案是：brief and firmUnit 6Before the meeting, the primary task is ___________ which should be solved by the secretary.选择一项：A. preparing stationeryB. looking up a reference bookC. setting the agendaD. taking meeting minutes正确答案是：setting the agendaWhich one is NOT the secretary’s duty before the meeting in the following statements?选择一项：A. To consult the boss about the topic of the meeting.B. To distribute the minute to attendants.C. To prepare the documents of the meeting.D. To verify the time and place of the meeting.正确答案是：To distribute the minute to attendants.Before the meeting, the secretary sometimes should prepare ___________ if applicable.选择一项：A. delegate packsB. pens and notebooksC. food or drinkD. all the above正确答案是：all the aboveA well-prepared meeting agenda should contain __________.选择一项：A. meeting date and placeB. meeting subject and periodC. meeting activitiesD. all the above正确答案是：all the aboveDuring the meeting, the major task for secretary is ___________.选择一项：A. preparing and providing refreshmentsB. taking minuteC. taking pictures for attendantsD. participating the discussion正确答案是：taking minuteAfter the meeting, the main task for secretary is ___________.选择一项：A. to write up the minute and distribute it to membersB. to notify the absent attendantsC. to make the meeting budgetD. to check the meeting facilities正确答案是：to write up the minute and distribute it to members When the secretary takes the minute, he or she should __________.选择一项：A. write down all the details as possible as he or she canB. only record the boss’ stat ementsC. only record the problems which were not solvedD. keep the minute brief and the point正确答案是：keep the minute brief and the pointWhen the meeting is over, the secretary’s work will __________.选择一项：A. be praised by all attendantsB. be redone by the bossC. extend to a period of timeD. be ended immediately正确答案是：extend to a period of timeWhich of the following statements about meeting agenda is False?选择一项：A. The meeting agenda gives direction to the meeting.B. The meeting agenda should be prepared after the meeting.C. The meeting agenda should be revised by the boss.D. The meeting agenda should be sent to attendants in advance.正确答案是：The meeting agenda should be prepared after the meeting. Which of the following statements about meeting minute is True?选择一项：A. The meeting minute should be brief, but it could miss some part of decisions.B. The meeting minute should be approved by the boss before meeting.C. The meeting minute should be contained every sentences said by the attendants.D. With the help of record, the secretary could take the meeting minute after meeting.正确答案是：With the help of record, the secretary could take the meeting minute after meetingUnit 7If you need any help at the airport, you may go to ____________.选择一项：A. the hotel loungeB. the gymnasiumC. the information counterD. the cloak room正确答案是：the information counterI wonder whether I could __________ a room reservation on 1st May for Mr. Smith.选择一项：A. bookB. makeC. doD. prepare正确答案是：makeA secretary must find out what hotels are in the area where his boss will be traveling, if he has any ____________, and get the costs and availability of rooms.选择一项：A. preferencesB. conferencesC. off-peak timeD. services正确答案是：preferencesThere is a mini-bar in the room at your service and ___________ covering the entire hotel.选择一项：A. laundry servicesB. wireless internetC. air conditionerD. elevator正确答案是：wireless internetIf your boss wants his own vehicle for the trip, then you should reserve a_________ car in advance.选择一项：B. fancyC. costlyD. imported正确答案是：rentalA secretary should provide a printed copy of the __________ for her boss so he will know his daily schedule and include the addresses of the hotel and the location of the meeting or conference.选择一项：A. documentationB. fileC. insuranceD. itinerary正确答案是：itineraryThere is no _________ flight from Changsha to Sydney. We have to change planes in Guangzhou.选择一项：A. comfortableB. specialD. direct正确答案是：direct.There are several types of rooms in a hotel, such as a single room, a double room, a twin room and ___________.选择一项：A. a conference roomB. a suiteC. a banquet hallD. a shower room正确答案是：a suiteIn a trip arrangement, details of the flight should be listed, including the _______ and arrival times.选择一项：A. departureB. meetingC. checking outD. landing正确答案是：departureIt’s necessary for the secretary to find out a little about the services and _________ offered by the hotel before reservations.选择一项：A. arrangementsB. attitudesC. facilitiesD. location正确答案是：facilitiesUnit 8She is now a mature secretary and quite good at various tasks ______ her.选择一项：A. to assignB. to assignC. assigningD. assigned正确答案是：assignedAs a business secretary, she must get familiar with the contract clauses in order ______ clear and correct business contracts.选择一项：A. that formulateB. to formulateC. formulatingD. formulated正确答案是：to formulateIt’s essential that the shipment ______ before the beginning of November, in time for the Christmas rush.选择一项：A. shall makeB. should be madeC. will makeD. would be made正确答案是：should be madeOur quality is ______ subject to ISO 9000.选择一项：A. seriousB. seriouslyC. strictD. strictly正确答案是：strictlyAs in usual practice, we only accept ______ and irrevocable L/C.选择一项：A. confirmB. confirmingC. confirmedD. to confirm正确答案是：confirmedNegotiation is one of ______ used to make decisions and settle disputes.选择一项：A. more common approachB. much common approachesC. the most common approachD. the most common approaches正确答案是：the most common approachesIt is necessary for us ______ negotiation skills and techniques.选择一项：A. to learn and masteringB. learning and to masterC. to learn and masterD. learning and mastering正确答案是：to learn and masterWritten negotiations often begin with enquiries made by the buyers to get information about the goods ______.选择一项：A. to orderB. orderingC. to be orderedD. being ordered正确答案是：to be orderedSometimes, the exporter may make an offer to the time of shipment and the mode of payment ______ an exact description of the goods.选择一项：A. in additionB. in addition toC. with exceptionD. with the exception of正确答案是：in addition toA business contract presents each party with the opportunity ______ all of therisks and responsibilities.选择一项：A. to clearly establishB. clearly establishingC. to establish clearlyD. establishing clearly正确答案是：to clearly establish综合测试It’s essential that the shipment ______ before the beginning of November, in time for the Christmas rush.选择一项：A. shall makeB. should be madeC. will makeD. would be made正确答案是：should be madeSometimes, the exporter may make an offer to the time of shipment and the mode of payment ______ an exact description of the goods.选择一项：A. in additionB. in addition toC. with exceptionD. with the exception of正确答案是：in addition toWhich of the following description is NOT the secretary’s workingresponsibility?选择一项：A. To collect and integrate informationB. To handle travel arrangementsC. To schedule meetings and appointmentsD. To hold board meetings正确答案是：To hold board meetingsThe president asks the secretary to work ____ the Human ResourcesDepartment to implement the training program.选择一项：A. in coordination withB. in control ofC. in charge ofD. in line with正确答案是：in coordination withOffice ________ is essential in office automation, and secretaries may operate them in their daily life and work.选择一项：A. functionB. projectorC. equipmentD. hardware正确答案是：equipmentA secretary must know how to ________varied office equipment.选择一项：A. executiveB. manipulateC. transferD. retrieve正确答案是：manipulateA ___________ is a collection of papers or published materials kept or arranged inconvenient order.选择一项：A. documentB. documentationC. memoD. file正确答案是：file___________ is a work environment in which the use of paper is greatly reduced.This is done by converting documents and other papers into digital form.选择一项：A. EmailB. Paperless officeC. BlogD. Paper-based filing正确答案是：Paperless officeWhen David has to attend a very important and urgent meeting, he asks his secretary to _____ the appointment with Mr. Smith, the CEO of ABC company.选择一项：A. openB. postponeC. refuseD. hold正确答案是：postponeThe manager’s busy ______ made him completely inaccessible to meet his new staff.选择一项：A. scheduleB. carC. characterD. product正确答案是：scheduleAs preparations were not completed in time, the conference had to be ______ till next Tuesday.选择一项：A. put awayB. cancelledC. put asideD. postponed正确答案是：postponedA /An ____ is written when the buyer doesn’t find the goods up to hissatisfaction.选择一项：A. complaint letterB. order letterC. enquiry letterD. acknowledgement letter正确答案是：complaint letterPlease select the most official salutation among the four choices. ____选择一项：A. Dear Sir/MadamB. Dear Mr. BlackC. Dear BlackD. Black正确答案是：Dear Sir/MadamWhich one is NOT the secretary’s duty before the meeting in the following statements?选择一项：A. To consult the boss about the topic of the meeting.B. To distribute the minute to attendants.C. To prepare the documents of the meeting.D. To verify the time and place of the meeting.正确答案是：To distribute the minute to attendants.Before the meeting, the secretary sometimes should prepare ___________ if applicable.选择一项：A. delegate packsB. pens and notebooksC. food or drinkD. all the above正确答案是：all the aboveWhen the meeting is over, the secretary’s work will __________.选择一项：A. be praised by all attendantsB. be redone by the bossC. extend to a period of timeD. be ended immediately正确答案是：extend to a period of timeA secretary must find out what hotels are in the area where his boss will betraveling, if he has any ____________, and get the costs and availability of rooms.选择一项：A. preferencesB. conferencesC. off-peak timeD. services正确答案是：preferencesIf your boss wants his own vehicle for the trip, then you should reserve a _________ car in advance.选择一项：A. rentalB. fancyC. costlyD. imported正确答案是：rentalA business contract presents each party with the opportunity ______ all of therisks and responsibilities.选择一项：A. clearly establishingB. to clearly establishC. establishing clearlyD. to establish clearly正确答案是：to clearly establishWhen the secretary takes the minute, he or she should __________.选择一项：A. write down all the details as possible as he or she canB. only record the boss’ statementsC. only record the problems which were not solvedD. keep the minute brief and the point正确答案是：keep the minute brief and the point。