Checklist for Chapter 11.Intercultural vs. cross-cultural (p2)2.Maslow’s hierarchy of needs (p4)3.Four main purposes of communication (p6)4.Definition of communication ---- Samovar and Porter (p7)5.Four circumstances of communication taking place (p8)ponents of communication (p11)7.Three kinds of noise (p11)8.Models of communication and their characters (p12-14)9.Definition of context and its classification (p14)10.Characteristics of communication (p15)11.Definition of ICC and ICBC (p16)12.Four categories of ICC (p16)13.The features of ICC (p17)14.Reasons for ICC development in U.S. (p18)15.A formula of ICC multidisciplinary study (p22)16.Three most problematic areas of ICC (p22)17.Definition of culture shock and its four stages (p19,p30)18.Two persons: Edward T. Hall (ICC), Iris. I. Varner (ICBC)Checklist for Chapter 21.Relationship between culture and communication (inseparable)2.Definition of culture ---- Edward T. Hall (p41)3.Three categories of culture (p42)4.Two basic levels of culture (p42)5.Characteristics of culture (p43-44)6.Enculturation vs. Acculturation7.Four possible results of acculturation8.Definition of value ---- Kluckhohn (p47)9.Structure of culture (p47)10.Definition of hero (p47)11.Three types of values (p48)12.Priorities of values in main cultural groups (Western, Eastern & Religion) (p49)13.How to get one’s values and how to find out other’s values? (p50)14.Distinguish dominant culture, subculture and co-culture. (p51)15.Kluckhohn & Strodtbeck’s value orientations (p56-59)16.Hofstede-Bond’s values dimensions (p60-66)17.Definition of individualism, collectivism, in-group and out-group(p60)18.Definition of power distance and its different reflection (p62)19.Definition of uncertainty avoidance and its different reflection (p63)20.Definition of masculinity and its difference with femininity (p64)21.Long-term vs. short-term orientation (p65)22.Contrasting high- and low-context cultures (p74)23.Definition of high-and low-context cultures and their differences (p74-75)1.Definition of Language (p88)2.Euphemism (p89)3.Sapir-Whorf hypothesis (p92)4.Five levels of language (p93)5.Connotational and Denotational meanings of word (p93)6.Definition of sociolinguistic relativity (p96)7.Pragmatic transfer and pragmatic failure (p97)8.Speech act theory: definition, process (p98)9.Face, positive and negative face (p99)10.Cooperative and politeness principles (p99)11.Four politeness principles in China (p100)12.Deference, solidarity and hierarchical politeness systems (p101)13.Noticeable differences between Chinese and English address systems (p102)14.Three parts of human interaction (p103)15.Definition of conversation taboos (p104)16.Appropriate and inappropriate topics in German, UK, France and Japan (p105)17.Five styles of paragraph development (p113)18.Differences between Chinese and Western discourse patterns (p114-118)19.Table about Major Characteristics of Verbal Styles (p119)20.England, Japan, Saudi Arabia and U.S. verbal styles (P119)21.Emphasis about verbal styles in America, Japan and China (p120-124)22.Five key aspects of Chinese verbal style (p125)1.Definition of Nonverbal Communication (Samovar and Porter p135)2.Functions of Nonverbal Communication (p136)3.Ten types of Nonverbal Behaviors (p139-164)4.Definition of Body movement (p139)5.Definition of Posture (p139)6.Sitting in U.S. (p140)7.Japanese bowing (p141)8.Meaning of Gesture (p142-143)9.Arm movement in Japan & Arab (p144)10.General rules of facial expressions (p145)11.Eye contact in Western cultures, Japan and Arab (p147)12.Rules of eye contact (p149)13.Definition of Touch (p149)14.Some taboos of touch (p152)15.Definition of paralanguage (p154)16.Variation of vocal qualifiers (p154)17.Four distances people use in communicating (p160)18.Personal distance in diverse cultures (p161)19.Arrangement of office space (p163)20.M-time and P-time (P165)21.The length of waiting time (p167)22.Table 4-1, 4-2, 4-3, 4-4 of chapter 41.Four features of writing (p178)2.Four situations of written format (p178)3.Opening, Closing and cultural values of America, Japan and Arab (p180-181)4.Four fundamentals of planning message (p182)5.Four general purposes of business message(p182)6.Factors to analyze intercultural audiences (p183)7.Cultural impact on Memos (p187)8.Four guidelines to well-organized message by American standard (p188)9.Three categories of writing documents (p189)parison between direct plan and indirect plan (p190-191)11.Direct vs. indirect approach to bad news (p192)12.Definition of buffer (p192)13.British, American, Japanese and Latin American styles of bad news (p192-195)14.Four strategies to effective persuasion (p196)15.Definition of resume (p199)16.Key characteristics of a good resume (p200)17.German, English and American style of resume (p201)18.Seven elements of business English letter (p204)Table 5-1, 5-2, 5-3 of chapter 51.Definition of protocol and etiquette (Chaney and Martin p223)2.Differences between protocol and etiquette (p223)3.Global rules of the card game (p228)4.Western eating style (p230)5.Some taboos of eating (p231)6.Universal dining customs in business situation (p231-232)7.The French and British method of seat arrangement (p234)8.Tipping and non-tipping cultures (p236-237)9.Definition of gift-giving (p237)10.Japanese and American gift-giving etiquette (p239-240)11.International business uniform (p243)12.Color of cloth (p245)13.Office hours, lunch period, holidays and holy days (p246)14.Definition of humor (p248)15.Each country’s own brand of national humor (p251)1.Definition of negotiation (p262)2.Negotiate for and about …(p262)3.Four Cs of negotiation (p263)4.12 variables of negotiation by Weiss (p265)5.Preferences of 12 variables to eastern and western cultures (p266)6.Four related ,cultural factors to basic concept of negotiation process (p268)7.Three kinds of bargaining (p268)8.Four significant types of issue in negotiation (p269)9.The criteria of selection negotiators (p270)10.Definition of decision-making in negotiation (p271)11.Three methods of decision-making (p271)12.Two orientations toward risk-taking and uncertainty avoidance (p273)13.Definition of communication complexity (p274)14.Three types of arguments to persuade other negotiators and their proofs (p275)15.Definition of agreement (p276)16.Two types of agreement and their related contract (p276)parison between eastern and western cultures of negotiation (p279)18.Five models of negotiation and their characters (p281)19.Four styles of negotiation and their characters (282)20.American, Japanese and Chinese styles of negotiation (283)21.Two negotiation strategies and agreements (286)22.Five methods of reaching integrative agreements (287)23.The key to effective negotiating (287)24.20 rules for intercultural negotiation (290)1.Three perspectives of intercultural communication on marketing (p298)2.Advertising (p299)3.From AIDA to ACCA (p299)4.Who is the market? What is the objective of marketing? (p300)5.Four features of verbal marketing communication (p302)6.Three characteristics of a good slogan (p303)7.Three kinds of puns in English of verbal marketing (课外补充)8.Human images in China: seller and buyer-orientations (p305)9.Taboos of religions on Marketing (p308)10.Two controversial marketing strategies of global market and their basements.(p312-313)11.Four value dimensions on Marketing (p314-315)12.Six consumer groups in the world and their values, characters and cultures.(p317)1.Three level of laws to international business (p328)2.Differences between law and ethics (p330)3.Definitions of ethics and business ethics (p330)4.Relation to laws, ethics, morals and cultural values (p330)5.Process of dispute settlement (p334)6.The extent of intellectual property (p332)7.Western and Eastern cultures to labor and management relation (p335)8.Four types of illegal payments (p338)9.Four moral philosophies to business communication (p342)10.A set of global ethical standards. (p347)11.Recommendations to ethics of business conduct (p348)。