Career Counseling Accountability Counsellor Packet:Career Counsellor Description10 Quick Tips for Being an Effective Career CounsellorCareer Counseling ExpectationsCounselor Essential TrainingCareer Counseling DescriptionThe role of a Career Counsellor is one of the most important in Accenture. It has a major impact on the satisfaction of our employees. When Career Counselors build strong, trust-based relationships with their Counselees, their Counselees thrive.Our employees tell us they want their Career Counsellor to:•Listen actively to them•Take an interest in them•Be knowledgeable about them•Help them to understand•Be available to them•Stretch them•Talk straight with themAs a Career Counsellor you must:•Make career counseling a priority and be responsive when contacted by your Counselee•Get to know your Counselees on a both a work-related and personal level (refer to the What Every Counsellor Should Know document attached) •Proactively reach out to Counselees at least once a month.•Track your Counselee's roll-off date and confirm a date when project feedback will be complete•Get to know your Counselees’ supervisor(s) to address concerns•Reach out to supervisor(s) if feedback is late and escalate to the project senior executive if problems continue•Review feedback forms shortly after they become available and follow-up with the reviewer if the form is incomplete•Understand your Counselees’ viewpoint and reconcile this with feedback forms•Actively represent your Counselees at laddering meetings and during the promotion process•Conduct and document the midyear and annual review process on time •Communicate promotion and performance management decisions; ensure Counselees’ understanding•Address performance concerns in a timely fashion and do not wait for the midyear or annual process for these discussions•Provide career guidance including training recommendations•Actively involve yourself in staffing decisions10 Quick Tips for Being an Effective Counsellor1. Give Backown Counselees one day.2. Be a Counsellor; not a friendYou need to be sure your Counselee hears the tough developmental messages as well as the good (easy) ones. A strong relationship positions you well to"survive" delivery of constructive, tough messages as needed. Your Counselee will come to respect you for the honesty.3. Leverage Your ResourcesAs a Counsellor, you have numerous direct and indirect resources available to you. Use them to help you when you have questions, are faced with difficult situations, etc.These resources include:1) myPerformance2) Human Resources3) Peers4) Your own Counsellor, other senior executives5) myLearning4. Live up to your PromisesIf you say you will do something (whether it is a follow-up on a discussion of sending some information), then you need to do it. Make it a priority to make time and follow through.5. Remember to Check InKeep notes in your address book: Log names of family members, significant others, birthdays/anniversaries, project milestones, client info, issues discussed, action items. Create a Counselee Group in your Instant Messenger.6. Talk StraightBe straight forward and honest with your Counselees.7. Follow UpCheck back with your Counselee after a discussion. Be sure to check progress on issues and actions you have discussed.8. Be ConstructiveOffer concrete, actionable advice. Telling your Counselee to “take it up a notch” or “push it to the next level” does not help them understand what they need to do.9. Make TimeEnsure that you make time to either meet in person or call your Counselee ifhe/she needs to talk to you. When meeting with them, be on time.10. Listen ActivelyWhen meeting with your Counselee, make sure that you are listening fully tohim/her. Do not answer your telephone, pager, Instant Messenger.Course DescriptionThis session will educate people involved in career development of Accenture employees on their roles and responsibilities. It will introduce participants to the Career Counselor Survey; a survey designed to measure the effectiveness of counseling relationships, and will provide practical ideas for how to be successful with counseling responsibilities and relationships.While designed primarily for people responsible for career development guidance and support of others, the materials in this session are applicable to individuals who receive counseling guidance as well. The materials use the term 'career counselor' to refer to anybody who counsels and guides employee career development, regardless of any formal roles.This course can be completed online or downloaded to a workstation for completion offline.。