一、选择题（每题1.5分，共10题）
()1.G:Hello.Letme.MynameisKleinGunther.
S:Pleasedtomeetyou.I’mGeoffSnowdon.
A.introduction
B.introduceme
C.introducemyself
D.self-introduction
()2.KlausFischerintroduceshimselftoanAmericanvisitor: KlausFischer:How?MynameisKlausFischer.
American:Nicetomeetyou.Mine’s BrendaCole.
A.oldareyou
B.doyoudo
C.areyou
D.areyoudoing
()3.R:I’msorry,thelineisbusy. C:CanIamessage?
A.live
B.call
C.give
D.leave
()4.What'sinthepicture?
A.Fireextinguisher
B.Firealarm
C.Smoke
D.Fire
()5.R:I’llaskMr.Smithtoc allyoubackwhenhegetsback. C:.Goodbye.
A.It’sOwenspeaking.
B.I’llcallbacklater.
C.Thankyouverymuch.
D.I’dliketospeakAlexSmith.
()6.Whichsigntellsyouwheretogoinanemergency?
A.
C.
B. D.
()7.Thissigntellsyou.
A.aboutadangerorhazard
B.whatyoumustn’tdo
C.wheretofindhelpforminorinjuries
D.whattodoifyouseeafire
()8.S:Jane,Idon’tknowanyonehere..
J:Ofcourse,I’llintroduceyoutoRogerfirst.Heisthehost.
A.Youwillhavetointroduceme.
B.MynameisSusan.
C.CouldyouintroducemetotheMarketingManager?
D.Nicetomeetyou.()9.R:Smith&Sons.
C:Hello.I’dliketospeaktoAlexSmith.
A
.CanIhelpyou?
B.Who’scalling,please?
C.Doeshehaveyournumber?
D.I’msorrythelineisbusy.
()10.T:Hello,I’mTom. F:.MynameisFrancine.
A.Ofcourse.
B.Thankyouverymuch.
C.Verynicetomeetyou.
D.Yes,thatisright.
二、选词填空（每题1.5分，共10题）
2.Youshouldcometotheassemblypointwhenyouhearthe.
3.Youcanonlyconsumeinthecanteen.
4.Alwaysputallintothebins.
5.Themustbekeptcleanandtidy.
6.Youcan’tentertheproductionareaifyouaren’twearing.
7.Youmustn’tanywhere.
8.Youmustalwayswearawhenyouaremovingaroundtheplant.
9.Atalow,waterturnsintoice.
10.Theschoolbuildingisequippedwithalotof.
三、根据短文完成以下题目（共20分，第1小题5分，第2小题15分）
DearMr.Kahn:
Iamwritingtocomplainaboutourstationeryorderof12thMarch.Followingmytelephoneconversationto yourofficeon12thMarch.Iexpectedtoreceivethecorrectgoods.However,thatwasaweekagoandweares tillwaitingfordelivery. Couldyoupleaseassuremethattheorderwillbesentcorrectlyandassoonaspossible?Ifnot,wewillbeforc edtolookforanothersupplierinthefuture.
Yourssincerely,
PeterPaxman
1.PeterPaxman写信给Mr.Kahn的主要目的是什么？()
A.tocancelanorder.
B.toreturnanorder.
C.tocomplainaboutthenon-arrivalofanorder.
2.请根据短文，写一封回信，就客户提出的问题给予解释并道歉，同时，可以提供给客户适
当的折扣。

不少于60个单词。