夜总会公关部培训资料Ministry of nightclub public relations grooms ministry of public relations of data bar nightclub grooms the material is basic skill 4 can: Can say, can sing, can drink, can jump 5 have: Have an organization, have discipline, have quality, have professional morality 6 be apt to: Understanding be good at communicating be good at expression be good at attacking and defence reason of kind tie love is kind to fee 10 forbid: 1, obedience management, arrangement, forbid to quarrel with boss happening, speak rudely; 2, forbid to choose, desolate client, cheesed attitude and expression must not be shown in the job; 3, forbid to be received inside the room hear outside telephone call; 4, must not use employee of abominable mood direct, rebuke; 5, forbid to be contendedfor with the guest grab sing, insert at will sow song; 6, forbid tocheat a client; 7, forbidding to say a company to the guest is not to reach reveal company secret; 8, forbid to be before the client rebuke boss, of the colleague is not; 9, forbid to steal, cheat guest finance affairs, produce conflict with the guest, call each other names, pester even; 10, forbid to the guest additional ask for small or increase fee.10 change: Figure is packed specialization, public place urbanization, alignment walks orderly change, suffer into the room choose ceremony to change, sit stage service is changed in the round, DISCO time insanityis changed, applause cry is changed ceremoniously, the setting that remove a stand wants beautification, sit stage fee random is changed,the client is happy often change. Main demand one, “ of of of appearance appearance 3minutes of talents, dress up 7 minutes ” , a person dresses up liberally, let a guest give you from mentally many dozens a few minutes, also added a few minutes of good impression flatly, love beautiful heart, the person all has, the sex that feed color also, it is the man likes beautiful girl mostly, at the same time proper makeup also is a kind of esteem to the guest, when so every member that popularize goes to work, must make up weak, move outfit is orderly, clean. This also is thisself-confident expression, also be shake off of spirit giving a person, healthy up the expression of one side. 2, station appearance: (elegant) the due and good station appearance when personnel of public relationsis choosing a station, the station is static beauty, in order to show feminine temperament, what the wife grows is ugly with the United States, do not depend on floating pie-eyed, and depend on having temperament,the woman had temperament, just show explicit beauty, station appearance standard, on the base that visit, enter “ of straight travel of room a person operating from within in coordination with outside forces one ” word is discharged, stand at attention, look up quite bosom, receive an abdomen, carry buttock, the eye is smooth inspect guest face to bring a smile, when laughing, should send from the heart, one ” of “ word pronunciation, two corners of the mouth are small become warped up, two tactics nature is flagging, hold in the arms with the abdomen before, two shoulders are small backward piece, the foot is“ man ” word. 3, anybody taking appearance can be reflected on the step that take piece have spark and energy, go for dynamic beauty, take appearance level, step left foot first on the foundation of standat attention, place the right hand, the girl walks should walk along“ pace of one ” word, one ” of alleged “ word pace is take the air line, wear cheongsam and skirt especially, give a person the sense with lightsome, elegant, exquisite, chela presses the rear foot to go, should notice on foot: 1, when walking, shouldnaturally swings double shoulder, extent cannot too big, can small swing, wobbly extent is controlled in 45° , do not control type to swing. 2, what should hold the body is erect, do not shake his head shake shoulder or left and right sides to sway, knee and foot are naked should soft loose freely, lest appear all over inflexible, the “ outside going at thesame time 8 ” word or inside “ 8 ” word, do not want to lower one’s head, admire after, more do not want twist hip. 3, when walking, body centre of gravity but a bit forward, so that behelpful for holding out a bosom to receive an abdomen, when looking up, the eye makes the same score the belt that look a scale to smile sweetly, when encountering guest and leader, should bow say hello to. 4, bow bowing is the indispensable ceremony when interacting with the person, like “ handclasp, say hello to ” , bow standard is: In30° of pitch of the body on the foundation of stand at attention, when bowing, the upper part of the body maintain stand to concernstation pose situation with this, go up pitch 30° , the eye when bowing should be made the same score inspect the other side, the face brings a smile, when avoid bows, nod only and the waist is not moved, shake a shoulder, shake one’s head wait for indelicate movement. 5, the personnel of service public relations inside bag room follows foreman heads for place to need room place to receive a visitor, during choosing a station, oneself must not carry a guest or reject to sit stage, public relations personnel is nodded after the stage, answer to say a thank instantly, enter hind the be fond of that surveys a visitor quickly and disposition, begin a dialog to serve (the smoke that be like a dot, give tea, wine, give fastfood reach a fruit) , the 5 ,after entering a room 10 minutes of special keys, your enthusiasm and service balance the weakness of your appearance, figure, if the guest still does not accept your word to should say “ to feel embarrassed to the guest, disturbed ” , leave the cloud next, must not look to guest complexion, because the guest does not choose you,the likelihood is problem of eye predestined relationship, probably the guest has special interest, if the guest accepts you to be about to consider how to serve for the guest, (wait like the song of acoustics, air conditioning, dot, wine that give smoke, fastfood fruit) , whether does observation guest have the following characteristic during the service: 1, be apt to talks 2, smoke 3, vanity 4, keen on face-saving 5, bashful 6, persnickety 7, humorous 8, randy 9, sing 10, dance 11, drink 12, the purpose of presence 13, satisfactory to your that respect.Specific aim ground develops his ability, want to be a center with the guest, it is good to cast its place, treat different guest to want to serve with different technique, its purpose is to let tip of ground of guest be most willing to, think worth while, during the service if midway needs to go out be recruited begs a guest to agree, go out time does not want too long, lest the guest waits for Debunai irritated and get angry (avoid by all means does not want midway to string together a room absolutely) . Want a guest to ask you to eat fastfood or should choose when beverage when the guest is happy. Whole service process comes down, personnel of requirement public relations says, drink, funny, sing, jump, play every kind will surely, mix at the same time whenprattle of guest far apart, necessary when the thing that also can know bazaar to go up, this people you have collective topic with the guest,he also can think you are pretty good still, it is to have certain quality, imperceptible in regard you as the friend of have a good. The circumstance of the guest that public relations personnel should understand (the full name that remembers a guest, the circumstance ofthe occupation that remembers a guest, position or job andcharacteristic (but letting a guest feel is to ask painstakingly) the circumstance that is aimed at a guest casts his place is good. Cleverand adulatory, by its the characteristic asks to serve when, but exorbitant requirement is OK gentle words refuses, if the guest is contacted the 2nd times with you, you should know his surname,profession makes his call well and truly, such guests can feel times getrespect, write down you in the heart, he can remember that your feeling. ) best the phone that can let a guest remember you, will make your telephone call next time you book a room.。