营销部
1.Which kind of room would you prefer,a double or twin ?/what kind of room do you want? 你需要什么类型的房间,单人房还是标间？
2.May I have your name , please?请问你的姓名？
3.What can I do for you ?我能为你做些什么吗？
4.How long will you be staying ?你打算住多久？
5.How many people are there in your party?你的团队有多少人？
6.Is it just for tonigh?就住今晚吗？
7.When do you need the room ?你什么时候需要房间呢？
8.I'm sorry, but we are all booked for next week.对不起，我们下星期的预定全满。
9.I'm afraid we have no double rooms available.我们没有标间了。
10.When did you make the reservation? 你需要预定什么时候的？
11.Could you fill out the registration card, please? 请你填写登记卡
12.Does this include breakfast? 这里面包含了早餐吗？
13.Thank you very much------Don't mention it ./ you are welcome.
14.Would you like to register now?你现在要登记吗？
15.May I see your passport /ID Card, please? 我能看下你的护照、身份证吗？
16.Will you be paying in cash?你付现金吗？
17.Your room number is ,The bellboy will show you the way there.
I hope you enjoy your stay. 你的房号是，保安会为你带路，希望
你住宿愉快。
18.Please fill in this form and pay yuan in advance for him. 请填写这张表格，先预付元
19.This is a receipt for paying in advance. Please keep it . 这是预付单，请保存好。
20.Your room number is , and here is your room key.你的房号是，这是你的房间钥匙。
21.Do you have a reservation with us, Sir or Miss?你有预定吗，先生/小姐。
22.I'm terribly sorry to hear that.听到这个消息非常抱歉。
23.I'll look into this matter at once.我马上处理。
24.When would you like to be waken up？你打算几点起床？
25.This is the front desk.这里是前台。
26.What time would you like us to call you tomorrow morning?你想我们明天早上几点叫你起床？
27.Okay, we will wake you up at 6:30 tomorrow morning.好的，我们明早6：:30会叫你起床。
28.It's my pleasure.不客气。
/这是我的荣幸。
29.Wish you a nice stay with us.希望你住的愉快。
30.All house calls are free. 所有客房电话免费。
31.Would you please go to the Cashier Desk to pay your bill? 请你走到收银付款。
32.Just a moment, please.请稍等。
33.The charge is for the room.这是房费。
34.I'll need your room card, please.我需要你的房卡。
35.Thank you.Welcome to our hotel again.谢谢，欢迎再次光临酒店。
36.Please sign your name here.请在这里签名。
37.Just a moment, please. I'll draw up your bill for you. Your bill totals yuan. 稍等一下，我帮您结算账单。
你账单总计元。
38. Thank you for choosing our hotel. We hope you have a good trip.谢谢光临本店。
祝您旅途愉快。
39.Here's your bill.这是你的账单。
40.
客房部
1.This is room service. May I help you?这是客房服务，我有什么能帮你的吗？
2.What's your number please?你的房号是多少？
3.It's my pleasure.这是我的荣幸。
/不客气。
4.May I do the turn-down service for you now?现在能做开夜床服务吗？
5.If I can help you , just press the button./just call me.如果需要我帮助，请叫我。
6.I'm always at your service.我随时为你服务。
7.What can I do for you ?我能为你做些什么吗？
8.I'm terribly sorry to hear that. I'll attend to it right away.非常抱歉听到这个信息，我马上处理。
9.Please dial 09 before dialing your hotel number.在拨电话前，前面加拨09。
10.May I have your room number, sir?能告诉我你的房号吗？
11.Be sure not to leaving anything behind, please.请确定没有留下任何东西。