We are not looking for the best of a bad bunch! 我们不是要在瘸子里面挑将军
7
8
Definition of an Interview 面试的定义
“A conversation with a purpose” 有目的的谈话 “A two way communication: not an inquisition, third degree nor an examination under pressure” “一种双向的交流: 并非审讯、讯问，也 不是压力下的考试”
1716
Preparation before the Interview 面试前的准备
Read Job Description and Employee Specification 阅读岗位职责与员工职位要求 Familiarise with competency definitions and indicators 熟悉能力的定义和指标 Read C.V. or application form 阅读简历或职位申请表 Form an agenda of the main points to be covered and plan questions 制定包括了要点的议程并计划问题 If appropriate, meet with personnel if they have screened 如果合适，与已经面试过候选人的同事先进行沟通 Ensure sufficient time for the interview, free from interruptions 确保有足够的面试时间，而且避免有干扰 Organise a quiet place and plan seating arrangements 安排一个安静的场所并确定座位安排
8.2 10
Behavioural Competencies 行为能力
“The personal attributes and modes of behaviour that individuals need to display in order to be effective in their jobs” 为了使得工作更有效，个体需要 表现出来的个人特性和行为模式
• • • •
Do The Right Thing 做对的事 Aim Higher 追求卓越 Show We Care 体现关爱 Celebrate Difference 求同存异
事间的互助，都显示出致胜之道的行为准则。
•
Work Better Together 协作共赢
12
Hire as is, don’t expect change and then any improvement is a bonus!· (Just like marriage) 招聘同招亲的道理是一样的，不要期望对方有显著 变化；如果有任何提高，就算是额外收获！
9
11
10
Competencies Framework 能力框架
Cluster 类别 Team Focused 关注团队 Action Oriented 行动导向 Passionate 工作热情 Definition 定义 Working together effectively to meet business goals faster 通过有效的协同合作，更迅速的实现企业目标 Driving to achieve ambitious targets in an efficient way 以高效的方式推动长远目标的实现 Caring passionately about our guests and business partners, and changing to meet their needs 关注客户和商业伙伴的需求，积极做出变革 Competencies 能力 • • • • Fostering Collaboration 全面协作 Leading and Developing People 领导和发展员工 Drive for Results 成效驱动 Turning Vision into Action 将愿景转化为行动
•
Define the terms “Recruitment” and “Selection Interviewing” 定义”招聘”与”甄选面试”两个术语
List the benefits of selecting “the right person” for a given job 列举为某一工作甄选恰当人选的好处 List the essential characteristics of “the right person” and explain why these are so necessary 列举恰当人选的基本特征并解释其必要性 Explain what is meant by the term “fit” 解释“合适”这一术语的意义
•
•
4
4
Programme Outline 课 程 大 纲
Phase One 第一阶段
•
Phase Two 第二阶段
•
Introduction介绍 The Importance of the Selection Process 甄选过程的重要性
The Decision Process 决定过程 Skills Practice preparation 技巧练习的准备
1614
THE STRUCTURE OF THE INTERVIEW 面试结构 Preparation & Contact
准备与接触
Session 2 第二部分
17+ 15
THE STRUCTURE OF THE INTERVIEW 面试结构
Objectives 课程目标
By the end of this session delegates will be able to 本章节结束时，学员能够 : State the structure of the interview process 阐述面试过程的结构 Explain the required preparation prior to conducting an interview 解释进行面试之前需要作的准备工作 Explain how to ensure a successful contact stage 解释如何确保一个成功接触的过程
•
•
•
•
•
•
•
Fones 电话
2
2
Ice Breaker 破冰游戏
TRUE OR FALSE? 真的还是假的？
Everyone think of 3 interesting facts about yourself or your life… 每人回忆有关自己本人或自己生活的三件有趣的事情
2 of them are to be true and 1 of them false! 其中两件是真的，一件是假的 3 minutes to think 给大家三分钟的思考时间 Ask you to tell the group the 3 facts, and we will try and guess which one is false 请将这三件事讲给其他人听，大家来一起试着猜猜看哪一件是假的。 Lets go!! 请开始吧!! 3+ 3
•
•
•
The Structure - Preparation & Contact 结构－－准备&接触
The Structure - Control & Close 结构 －－掌握&结束
•
Skills Practices 技巧练习
Consolidation 巩固
•
•
•
The Theory of Behavioural Interviewing 行为能力面试的理论
•
5
5
THE IMPORTANCE OF THE SELECTION PROCESS 甄选过程的重要性 Session 1 第一部分
6+ 6
The Importance of the Selection Process 甄选过程的重要性
Objectives 课程目标
By the end of this session you will be able to 本章节结束时， 你将能够:
8
9
Exercise 2 练习二
In 2 Groups – Workbooks 分成两组－－ 按照学习手册的指示 Discuss & estimate the cost of hiring a band a supervisor for a department in your hotel, until they are confident. Consider all costs! 讨论&估计为本酒店招聘一名部门主管的成本，直到其加入酒店开始工作。请考 虑所有的花费！ Assume the salary a basic salary of $..…. per month, therefore $ ……. per year 假定其基本月薪是X X ，年薪是X X 10 minutes in groups – use flip chart 每组有十分钟的时间－－可以使用白板架
Competency Based Interviewing 行为能力面试技巧
6+ 1
Domestics 培训安排
•
Coffee & Tea 咖啡与茶点
Free Time 休息时间 Handout 学员资料 Fahrenheit 室内温度 Fumes 排风 / 空调 Facilities 设施设备 Fun 趣味性