询盘多阶段跟进模板第一封回盘发出，几天过去了，客户没有回复，建议用下面模板跟进：Dear ***,For several days no news from you, my friend. I am writing for reminding our offer for items of ***dated on***according to your relative inquiry, Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on service of you in near future. Looking forward to your prompt response.Best wishes附上之前的邮件十天左右过去，客户还是没有回复，用以下模板再跟进：Dear ***,How are you? Hope everything is ok with you all long. I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptitive price. By the way, how about your order with items of ***? If still pending, we would like to offer our latest price to promote an opportunity to cooperate with each other. If there is anything we can help to you, we shall be much than pleased to do so. Looking forward to your prompt response.Best wishes(最好把第一次发给客户的邮件内容和客户最初的询盘附在邮件下方以提醒买家。
简便方法：可直接转发第一封回复邮件。
收件人写明买家的Email.)如果半个月，三封邮件出去，客户仍然没有回复，可以考虑把宝贵的时间用在跟进新意向客户身上；将这家客户作为储蓄客户，定期推荐新样、展会邀约等。
针对某个产品的回复模板针对某个产品问价如:Dear Sir,We are an import company located in Hannover, and interested in your ladies jacket F963-08.Pls give us your suitable price FOB Shanghai.Tks,买家有目的性的来询问具体他需要某款产品，这封询盘，我们需要怎么回复呢？如下四种办法可以给大家作为借鉴：回复模板一：Dear Sir or Madam (注意替换）:Send you a cup of coffee and wish you will have a wonderful mood everyday...I am replying to your Buy Requirements in http://www.***.com/（信息来源渠道不同，注意替换）in which you indicated the need for ***（产品类别不同，注意替换）.We, 公司名, Ready to be your Reliable Business Partner from China.附上报价和报价方式..The price：Payment Term：Please send us your more details and specifications about your order. As you know, the price is mainly related with***（产品类别不同，影响价格的主要因素不同，注意替换）. In addition,we also accept order according to the sample or manuscript you send to u .we are professional supplier for ***(产品名) at competitive price,located in ***(公司地址). By now our products have been exported to ***(出口国别或地区). We are cooperation with many famous company ,such as *** 贴上几张公司的图片，验货间、样品间、生产线等图片..The following pictures may suit your market requirements.（也可以说The following pics are popular items and many customers are buying them for resale）Also you’re welcome to check our website(xxx) for more details and select your interested products…贴上适于客户市场或者最近好卖的产品图片At last could you let me know more about your business, and then we can help you better. I have several questions hopefully you could answer:（可以根据需要增加减问题）1,Have you imported from China?2,Your Annual Turnover Capacity?3,Are you selling to domestic or worldwide?Hope we can ***（这里根据所要求的合作意愿进行修改）!Looking forward to hearing from you soon.Best regards!回复模板二:Dear Jack,称呼尽量不要用Sir or Madam等泛称，假如知道对方的名字就直接写上，缩短和对方心理上的距离。
Thank you for your kindly inquiry dated on Apr. 9th regarding the Gas Cutter Machine.第一段感谢对方的询盘和唤醒对方之前发出询盘的相关产品。
The price for Gas Cutter Machines is as follows on the term of CIF Los Angeles in USD.Gas Cutter Machine Mode λNo. NB-PB-037P USD32.56/SetGas Cutter Machine Mode No. NB-PB-037H λUSD39.75/SetThe payment term will be 30%T/T for deposit and the balance against the copy of B/L. And the L/C is also available for the first order.买家最关心的价格和付款方式，以最简洁明了的方式告诉买家。
All of our Gas Cutter Machines are meet the American API standard and best seller in North America. They would be double checked through our special examining instruments on our product line. Replacement Parts be packed separately with manual guide on the bottom of the carton who is free of charge.突出表现自己的产品优势。
假如是时尚促销商品，强调自己的设计能力。
假如是大宗消费商品，可以显示自己的价格优势。
假如是食品，申明安全性。
机械产品，可以说明精度寿命等。
总之，根据买家的关注点和自己拥有的实际优势来选择表述。
12 Sets of Gas Cutter Machine be piled in a pallet. 16 pallets exactlyfill a 20 feet container. The lead time is 3 weeks once the order is confirmed.给买家包装信息和交货期，有利于买家下订单时的细节考虑。
潜移默化中有助于买家下单。
There will be highly appreciated if you could let us get your opinion on our quotation. Looking forward to hearing from you soon. Thank you. 表达期待买家回复的意愿。
增加买家回复的概率。
Best regards,Mary LiSales ManagerABC Manufacturer Co., Ltd.Tel: +86-571-0000000Fax: +86-571-0000000E-mail: abc@Web: www.******.com有一个略微个性化的签名档，可以使买家加深对供应商公司名称的印象。
每次给买家回复都尽量用固定的格式，一方面展示专业的公司形象，另一个好处是日后要电话跟进买家时，便于买家回想起供应商曾经发来的邮件。
回复模板三：Dear***:（买家您好,）It is good to hear from you.You inquired about my ***（产品）on September 15，2010 on （网址）.The price as below：Payment Term：Delievery Time（很高兴再次收到您的查询：您在去年9月15日曾在上向我们发送过查询***的询盘，讲具体的报价和报价方式发给客户）You are not the only importer in ***（国家）that has asked us about***（产品）. I have also received inquires from ABC company, ***company in***(国家),but they always inquired another kind of****（产品）.I will introduce this kind of ***for you if you need.Would you like me to help you by making a special sample for you ***（国家）market?（您并不是***唯一向我们查询过***的进口商，我们也曾收到来自ABC、***l等的进口商的查询，但他们总是查询另一种***，如您有需要，我可以向您介绍那一类的***，您是否希望我为您的***市场做些特别的样品给您？）We are a professional *** products manufacture with ***years experiences in China,offering over 1,500 various kinds of *** products and monthly output up to 3 millions pieces.We are the best manufacturer that you can trust in China.（我们是有***年专业***经验的中国制造商和提供超过1,500种多样的竹制品，月产量三五百万个，是您最值得信赖的中国***供应商。