总经理欢迎信尊敬的贵宾：我谨代表托斯卡纳大酒店向阁下的光临致以诚挚的问候和热烈的欢迎！承蒙阁下光临托斯卡纳大酒店，我们深感荣幸。
酒店全体员工将竭诚为您提供热情、周到、礼貌、高效且宜人的服务，热切期望为您营造“家”的气氛，让阁下在逗留期间尽享舒适和安逸，同时也感谢您对托斯卡纳大酒店的关爱。
欢迎您对我们的工作提出宝贵意见，我们将以实际行动回报您的勉励和厚爱。
如果阁下有所需要，请与酒店总台联系（）。
衷心祝愿您在酒店能留下美好的回忆。
酒店名称总经理：WELCOME LETTER FROM GENERAL MANAGERDear guests,Let me extend our sincere regards and a warm welcome to you on behalf of Changde Toscana Hotel.We are deeply honored by your presence. All staff here will provide heartily, well-considered,You for your concerr .we will valne your suggestion to our work and repay your encouragementand excessive care by practical action.If you have and question and request, please do not hesitate to contact the Front Deskatextension().We hope will have a good time here which be kept in your memory.酒店名称General Manager前台酒店前台经常保持高水平及亲切之服务态度，在阁下入住期间，需要以下任何帮助，请与前台联系。
接待处：收银处：大堂副理：礼宾部：客房服务中心酒店客房服务中心为阁下提供住宿服务，需要以下任何帮助，请与服务中心联系。
线：客房部：工程部：空调客房供有空调，客房墙壁上的调温器设有高、中、低三档，客人可根据需要调节室温度及风量。
商务中心位于一楼，营业时间：每日上午8:00至晚上23:30特为各界商务旅游人士提供一切办公室设备及业务服务，包括秘书、传真、复印、快件专递、确认国际航班机票、预定国际航班机票、预订火车票、私人电脑及投影租用等。
线：退房时间退房时间为中午12点，如需帮助请与前台联系。
线：用。
线：信用卡酒店接受以下信用卡：美国运通卡、万事达卡、Visa卡、大来卡、JCB卡、长城卡、牡丹卡等国主要信用卡。
国长途直拨（DDD）客房可直接拨国长途（DDD）。
具体城市及地区代号请参阅“指南”一栏，每次拨号对方铃响6声后开始计费。
门闩客房设有门闩，请阁下使用。
请勿打扰当阁下不希望被访客打扰时，请按亮客房客厅门旁边的“请勿打扰”开关。
如果阁下不希望被打扰或只希望接听某些来电时。
请与接线生联系。
线：饮用水小冰箱供有饮用矿泉水，请勿饮用自来水。
如需热水，情使用客房的电热壶。
值班经理在阁下入住期间需要任何帮助，请与前台联系。
线：电源客房梳妆台侧面配有220伏50赫电源插座，如要借用万能插头及变压器，请与客房中心联系，为安全起见，法律禁止在客房私自使用暖气或烹调设备。
紧急事件如有紧急事件发生，请与接线生联系。
线：冲洗胶卷请与商务中心联系。
线：防火措施酒店备有全套消防设备，请参阅挂在房门背后的“消防图”，以了解紧急疏散路线。
客房的衣柜亦备有防火自救面具，酒店与本市各有关部门通力合作，保证采取一切预防措施，以确保宾客之安全，发生火警时拨“0”与接线生联系，并告之所在位置。
吹风机装置在客房洗手间国际直拨长途（IDD）客房可直拨国际长途，具体拨号程序及地区代号，请翻阅“指南”一栏，每次拨号对方响铃6声开始计费。
互联网酒店所有房间配有高速宽带接口，部分高级客房配有品牌电脑，请您在利用我们的网络时，不要进行任何违反法律以及危害国家利益的行为。
同时，请您明白，网络上的不安全因素总是存在的，对因此造成的损失，我们概不负责。
洗衣服务酒店提供专业水洗、干系及烫衣服务。
衣柜备有价目表及洗衣袋，服务时间上午8:00至晚上21:00时，另设有加快服务。
本市请先拨“9”，然后再拨打。
失物招领请与客房服务中心联系。
线：行服务客房小酒吧客房小酒吧每日添置饮品，如需其它物品或其它种类饮品，请与客房服务中心联系。
为方便快速办理离店手续，请于退房当日将小酒吧账单填好后直接送交至前台收银处。
客房联系请拨“”与接线生联系。
保险箱如有贵重物品保管，请联络前台处收银。
阁下如在房间或酒店公共场所遗失任何物品，本酒店概不负责。
客房窗户为了您的安全起见，酒店不提倡宾客打开客房窗户。
计程车服务请与大堂礼宾部联系，线：市区旅游观光有关详情及具体安排，请与大堂礼宾部联系。
线：访客根据市公安局的有关规定，所有来访者需出示有效身份证件，并在前台进行来访登记。
晚11时至早晨7时，访客不得在客房逗留。
起床唤醒服务如需起床唤醒服务，请与接线生联系。
线：宠物酒店请勿携带宠物Reception/Cashier:接待处 check:收银处Duty Manager: 大堂副理 Concierge:礼宾部Housekeeping DepartmentHousekeeping:客房部LaundryEngineering Department:工程部Dial:客房部Air-conditionedYour room is full air-conditioned. You may adjust the ventilation and the temperaturelevel on the wall mounted thermostat .Please contact Housekeeping DepartmentBusiness CenterLocated on the first floor, Open everyday from 8:00amo11:30pm.Dial:商务中心Check-Out TimeCheck-out time is 12:00 noon, Please contact Front Desk should you require an extension, If you need any requires, Please dial:前台接待ConciergeLocated in the Lobby. Provides baggage collection, delivery and storage, as wellas airport transportation and limousine arrangements .dial:礼宾部Credit CardWe are pleased to accept: American Express, Master Card, Visa Card, diners, JCB,Peony and Great wall Credit Card.Domestic Direct Dial (DDD)Door BoltPlease use the door bolt of roomDo Not DisturbA button at the living room the Do Not Disturb indicator outside your room to ensure your privacy, This button also disengages your doorbell, If your wish tohave your call screened, Or do not wish to be disturbed by telephone calls, pleasecall Operator,Dial:总台Drinking WaterMineral water is provided in the Mini Bar. Tap water is not potable, You can useimmersion heater if you need boiled water,Duty ManagerFor any assistance required during your stay, please contact Duty Manager at theLobbyDial:接待处ElectricityRooms are equipped with 220 VOLT/50 WATT outlets located by the writing desk. Adaptors and transformers are available from Housekeeping. In the interest ofsafety, the use of private heating is not permitted in guest rooms in accordancewith local regulationsEmergencyIn the event of an emergency, please contact Operator. Dial:接待处FaxOur fax number is (86-736)7155099. If you want to send a fax, please contactBusiness Center on the lth floor. It is open from 8:00 am to 11:00 pm every day.You can connect with the Front Desk during the buiness time outside.Film ProcessingPlease contact Business Center on the floor. Dial:商务中心Fire ProcedureThe hotel is full equipped with sophisticated fire detection and preventionsystems. Please study the fire escape plan mounted on your room door as aprecautionary measure, Fire Escape masks are provided in the closet of yourroom. In accordance with requirements of the local authorities, the Managementtakes this opportunity to assure you that every precaution is constantly made toensure your safety. In case of fire, dial”0”toreport the location Zof affectedareaHair-DryerHair-Dryer is located in the Rest room,International Direct Dial (IDD)The telephone in your room is equipped with International Direct Dialing(DDD) facilities. Please refer to the TELEPHONE DIRECTORY section for details and dialing codes. Please note that calla will be charged after sixringsInternet AccessThe hotel is equipped with high-speed internet connection. Brand computer isprovided in the partial Deluxe room. When using the Ethernet and the Internet,please don’t do anything unlawful. And please be aware that Hotel doesn’t holdresponsibility for any loss or damage resulting from the use of the Hotel Ethernetand the InternetLaundry/Dry CleaningProfessional dry Cleaning, laundry and pressings are available Itemscollected before noon will be returned on the same day. Service hour:8:00am to21:00Pm.Express is availableLaundry/dry cleaning lists and bags are available in a desk drawer.Local callsPlease call 9 followed by the telephone number.Lost and FoundPlease call Housekeeping center of assistance.Dial:前台接待Luggage ServicePlease contact concierge. Dial:礼宾部Mini-BarYour Mini-bar will be replenished. Should you require more of any items or amore comprehensive range of beverages, please contact Housekeeping. For fastcheck-out on the day of your departure, please complete your mini-bar voucherand hand it to the cashier.Room to Room CallPlease dial’接待处’ for Operator assistanceSafe Deposit BoxesAdditional safe deposit boxes are available at the reception. The hotel will not beliable for whatever you have lost in the guest room public areas inside the hotelWindowsFor your safety and security. Hotel normally discourages, the guest to open thewindow of room.Taxi ServicePlease contact concierge Dial:接待处Tours ＆ Sightsee tingFor tour information and arrangements, please concierge. Dial:接待处VisitorsIn the interests of your safety, and security all visitors are required to leaveguest rooms by 11:00pm Local laws stipulate that anyone visiting youbeyond 7:00am or staying with you as a gu est in your room must beregistered with the HotelWake-up CallPlease call Operator for assistance. Dial:接待处PetsPets are not allowed in the hotel.位置营业时间为商务旅行者提供：旅途中之办公室，包括专业服务、传真、复印、办公室出租、会议设备及设施的租用、名片印刷、邮政服务、个人电脑出租、为阁下提供方便。