Carrefour’s Mission &
Goals
Business strategy &Capabilities
Carrefour Concepts Four Policies Localization Turnover Market share
Requirements of Department Heads
People Requirements
Business knowledge Technical skills Communication skills People management & development skills Time management and action planning skills Others
Carrefour Concepts 家乐福的理念
Customer Satisfaction First! 顾客的满意为优先
经营策略和能力
家乐福理念 四大政策 本地化 营业额 市场份额
对于课长 的要求
人员要求
商业知识 技术能力 沟通能力 人员管理和发展能力 时间管理和计划制定能 力 其它
员工需求
人力资源管理 策略和操作
Mission of Carrefour 家乐福的使命
Our Mission 我们的使命
Our People 我们的员工
家乐福的使命
MISSION OF CARREFOUR
OUR GOAL 我们的目标 OUR VALUES |我们的价值
We aim to be an international force with a significant presence in each market. By constantly seeking to gain market share, we will strengthen the Group's independence and raise its value over the long term
我们强调协调与合作伙伴之间的关系，增进双 方共同的利益。我们要尽力融合各国特殊 的环 境，成为同业间的楷模。
Customer Satisfaction 顾客满意
All Our Efforts Must Be Directed Towards
Customers Satisfaction.
我们的一切工作的核心 是为了让顾客满意。
Highly-motivated associates are our main asset. Individual initiative and delegation of responsibilities are carried out in a spirit of solidarity and common interest. 我们最主要的财产是士气高昂的员工. 每一个员工应在团结 奋斗及目标一致的基础上，充分发挥主动性及责任。
Our Resources 我们的方法
All our efforts are directed towards customer satisfaction. Our retailing activities seek to meet changing customer demands, in terms of product selection and quality, at the most competitive prices 我们尽一切努力最大程度地满足顾客的要求．我们的零售行 业通过选择商品，提供最佳品质及最低价格，以满足客户多 变的要求．
Our business is based on simple, straightforward concepts. To remain competitive, we constantly adapt our resources to achieve optimal distribution efficiency. 我们的理念简单而直接．为了在竞争中取得优势，我们必须 最大限度地使用资源使之发挥作用。
Employee Needs
Human resources management strategy & practices
Understanding Carrefour’s Mission and Sales Managers’
Responsibilities 理解家乐福的使命和课长的职责
家乐福的 使命和目标
Sales Manager Seminar 课长培训
Training Objectives 培训目标
➢ To learn more about Carrefour’s mission and Sales Manager responsibilities. 更多地了解家乐福的使命和课长的职责
➢ To Learn how to better communicate with the team 学习如何更好地与我的团队沟通.
我们的目标是成为一个国际性公司，并在每个 市场中占有重要比例。通过市场占有率的扩大 ，我们将不断加强公司的独立性及增加公司长 期的企业价值。 We aim to develop mutually beneficial synergies with all our business partner. We seek to adapt to the specific environment of each country where we operate and to serve as a benchmark in terms of business values wherever we are present.
➢ To learn how to better develop my team 学习如何更好地发展团队
➢ To learn how to plan my work and manage my time 学Carrefour’s Mission and Sales Managers’ Responsibilities