问候与接待：）晚上好！下午好！（早上好！你好！ ) ！(Good morning/afternoon/evening！Hello我能帮你什么忙吗？ What can I do for you?/May I help you?您能重复一遍吗？ I beg your pardon?可以请您慢一点吗？Would you please slow down? 请稍等一下。
Please wait a minute/second/moment. 感谢与应答：非常感谢。
Thank you very much.谢谢您的合作。
Thanks for your cooperation!不客气。
You are welcome!/It’s my pleasure!/ Don’t mention it!道歉与应答：I’m sorry对不起！！对不起，让您久等了。
Sorry to keep you waiting. 很抱歉打扰您。
Sorry to trouble you.很抱歉，这是规定。
I’m terribly sorry, but this is the rule.Never mind./没关系。
It doesn’t matter.告别：再见！ /See you later! ！Goodbye祝您旅途愉快！ Have a nice trip!欢迎下次再来中国。
Welcome to China again.Communication(1 ) 1 对话机场职员S: Staff 旅客P: Passenger您能告诉我餐厅在哪吗？ P: Could you tell me where the restaurant is located?] down to Basement Level One and it’s right əS: Certainly. Take the elevator ['eliveitthere.可以，乘电梯到地下一层就是。
P: Where are the elevators? 电梯在哪里？自动扶梯在那 ] over there. əleitəS: The elevators are beside the escalators['esk边，电梯在自动扶梯旁边。
知道了。
非常感谢。
P: Got it. Thank you very much.不客气。
S: You are welcome.对话 Communication(2) 2P: Excuse me. Do you know where I can find something to read?麻烦您了，请问您知道哪里可以买到读物？a beside bookstore a see will you and ahead corner second the at left Turn S:restaurant.在前面第二个拐角左转，你会看到在餐厅旁边有一家书店。
P: OK. Thanks. 好的。
谢谢。
不客气。
S: My pleasure.3 对话 Communication(3)您好，小姐。
: Excuse me, Miss? P有什么需要帮忙的吗？ S: Yes, sir. Anything I can do for you?这边有吸烟 P: Do you have smoking roomhere?/Where can I have a cigarette?我可以在哪里吸烟？/室吗？S: The smoking room is located on the first floor. Please go straight ahead and takethe escalator on your left to go downstairs.吸烟室在一楼，您由此直走并搭乘左边扶手电梯下楼好的，我知道了。
P: OK. I see.S: Please pay attention to the announcement for your boarding to make sure not to请注意收听有关您航班的广播，以确保您不会误机。
miss your flight.谢谢您的温馨提示，我 P: Thank you very much for your kindly reminder. I will!会的。
乐意效劳。
S: Happy to serve you.复习Overview机场职员S: Staff 旅客P: PassengerGood Morning/Afternoon/Evening. Welcome to our Capital Jet Terminal. ：P欢迎光临首都公务机。
! 晚上好/下午/早上请问是出港航班吗？S: Is it the departure flight?不是，是进港航班。
No, it’s the arrival flight. ：PS: Can I have your place of departure and estimated time of arrival?可以告诉我航班的出发地和预落时间吗？Yes, it leaves Shanghai for Beijing, and the estimated time of arrival is 4:20pm.：P4:20航班从上海出发，预计下午到达北京。
the at2:00pm,and Shanghai from departing A, is number flight Your right. All S:estimated time of arrival is 4:20pm.，预计预达时间为下2:00，出发地上海，起飞时间为下午A 好的，您的航班是。
4:20午：P to change the time of using the room. My flight has been changed ,and I want我变更了航班，想把休息室的使用时间做一下调整。
S: Please tell me the new flight number and the time you expect.请你告诉我变更后的航班号码，及你想调整的使用时间。
（一）机场常用句型您的目的地是哪里？your destination? is What请您告诉我您的航班号。
Please tell me your flight number.will We 如果有变化我们会change. any there is in time , if you inform及时通知您。
请问您想喝点什么？you like to drink? would What 请小心地滑。
floor is slippery. step. The your Mind 不好意思，我恐怕没办法那样做。
can not do that. afraid I am I对不起请再说一遍好吗？pardon? your beg I、对话模式2怎么走？……请问Excuse me, where is the …? A:请您直行右转。
Go along this way then turn right. B: 非常感谢！Thank you very much!：A不客气。
You are welcome. B:、情景练习词汇3bathroom washroom : 卫生间/洗手间room; dining 餐厅： toilet restroom第四次课怎样开始谈话 How to open the conversation询问行程您在中国呆多长时间呢？ How long will you stay in China?这次来中国会多呆一阵子吗？ Will you stay in China longer this time? 变式：您想到哪些地方去玩呢？ Where do you want togo/visit in China?情景设定这次会在中国多待一阵吗？ A: Can you stay in China longer?B: Yeah, I will stay for three months this 是呀，这次我会待三个月。
time.您想去那里玩呢？ A: Where do you want to go? 。
我们想去。
B: We are going to see…… 。
我推荐您去。
A: I recommend you to go to… in Beijing （名胜古迹）interest Places ofthe Imperial Palace 故宫the Forbidden City 紫禁城the Temple of Heaven 天坛故宫博物馆the Great Wall 长城Summer Palace 颐和园the Palace Museumthe Great Wall 长城the Summer Palace 颐和园Nest Bird's the 鸟巢the Water Cube 水立方句型年的历史……有have a history of about……years 朝……建于It was built in …… dynasty保存完好It is well-preserved.之一……它是最有名的It is one of the most famous places to visit…….它被看作是It is recognized as ___________皇宫imperial palace 景点scenic spot景点tourist attractions 皇imperial garden家园林为皇帝建的陵墓the emperor after his death 而建……它是为It was build for …为皇帝避暑the emperor to spend his summer days for defense purposethe emperor to amuse himself 为皇帝娱乐怎样结束谈话 How to end the conversation祝您今天Have a good day!祝您在中国玩得愉快！Wish you a happy stay in China!一切顺利！接听电话Beijing Capital International Airport, what can I do for you? this is ，Hello您好，这里是北京首都国际机场，你有什么事情？请稍候。
Please hold on for a moment/minute.cannot I Sorry, telephone and name your leave you can answer, the you givenumber if it is convenient.对不起，我们现在无法给您答复，如果方便的话请留下您的姓名和电话号码。