V ocabulary and Phrases:department store百货商店shopping mall购物广场supermarket超市grocery store食品杂货店convenience shop便利店pharmacy药房post office邮局barber shop/hair dressing shop理发店butcher’s shop肉店open market露天市场charity shop慈善商店antique shop古董商店souvenir shop纪念品商店gift shop礼品店caféor restaurant餐厅/饭店cinema电影院theatre剧院toy shop玩具店bar/lounge bar酒吧/休闲式高级酒吧take away shop外卖食品商店drinks shop酒品专卖店book and stationery shop书籍、文具店sports shop体育运动商店bakery shop面包店/糕点店digital shop数码商店music shop唱片行recreation centre/ground娱乐中心/娱乐场amusement park/fun fair游乐园/游乐场outlet廉价经销店/专营店tax free shop免税商店(shop/sales)assistant售货员shop manager商店经理supervisor领班regional manager区域经理counter柜台till收银机discount打折…%off打几折on sale特价销售/大减价special offer特别优惠clearance sale清仓大甩卖bargain便宜货/讲价voucher/coupon优惠券buy one get one free买一赠一cash现金credit card信用卡debit card借记卡solo card/switch card功能单一的卡pay in cash用现金付款pay by card用卡付款cash only lane只付现金的付帐通道customer service顾客服务complaint投诉online shopping网络购物return/refund退货exchange货物调换fitting room试衣间try on clothes试装men’s wear男装部women’s wear女装部maternity department孕妇服装部kids’wear/children’s garments童装部makeup department/section化妆品部alcohol free无酒精fragrance free无香料/无香精perfume/eau de toilette香水find the right size找到合适的尺寸go with与…相配digital camera数码相机laptop笔记本电脑cable电话线/网线modem调制解调器speaker音箱/喇叭U disk u盘expressions:1．店主或店员的常用语：What can I do for you﹖Can(May)I help you﹖Is there anything I can do for you﹖May(Can)I do something for you﹖Are you all right there?（其实就是在问你需要帮助吗？）(Do)you need any help?Which shirt(pen，meal,one．．．)do you like﹖What size(color、kind．．．)do you want﹖How many do you want﹖Do you like this size(color、kind…)﹖…is(are)over there．Is this(Are these）all right?What about these(those)﹖What else would you like﹖Would you like a bag?需要袋子装吗？That’s altogether…pounds/dollars….Are you paying in cash or by card?How are you going to pay?Do you need any cash back?Thanks you for shopping at…2．顾客常用语：I’m just looking.我只是随便看看。
Can you show me…﹖I would like(want)some…．Have you got any…﹖I＇m looking for…．Any suggestions?How much is it(are they)﹖How much do you ask for it(them)﹖What does it come to﹖一共多少钱？That’s too much expensive．It there any discount?May I have a look at it(them)﹖Can/May I try it(them)on﹖Where is the fitting room?I don‘t think this one will fit me/go with my skin.What time do you open/close?I'm looking for a gift for my friend.Please wrap this for me.OK.I’ll take one of them please.I'm just looking.This is a great response to"Can I help you find anything?"if you are not sure what you want to buy.Where are your fitting rooms?Ask the salesperson this question if you want to try on that outfit before you buy it.In the UK,though,you might want to ask for the changing rooms.Does this come in other colors?Not everybody likes plain old black and white.Ask a salesperson this if you've found something you really like,but want it in a different color.Do you have this in other sizes?You've found the perfect holiday outfit...if only they had your size!Ask this to a shop assistant,and he or she may be able to locate one that's the perfect fit.Do you have any of these in stock?You see it in the display,but you can't find it in the store! Don't panic.Ask an assistant if there are any left in stock.Maybe there are some hiding in the storage room.Can I put this on hold?Not sure if you've found the perfect gift?Just ask the sales assistants to "put it on hold",and they will put the item aside for you for one or two days.That way,it can't disappear as you continue your search.I'd like a gift receipt for this.Upon your request,most stores provide a gift receipt,which does not list any prices.So,just in case your friend decides that gift of yours isn't so perfect after all,he or she can exchange or return it without a problem.But,if not,they'll never know how much you paid!Can I get a price check for this?Can't find a price tag on the item you're looking at?Ask the cashier this question,and he or she will check the price for you.What's your return policy?Before you buy that gift,make sure you know whether or not it can be returned or exchanged by asking the cashier this question.Do you provide gift-wrapping?No time to wrap your gifts?No worries!Many stores provide gift-wrapping services to their customers,especially during the busy holiday season.I'm just looking.如果你还不知道你想买什么，这是对"Can I help you find anything?"最佳回答。