was the only activity organized. You can imagine
how upset I am to have wasted my time and money
and please (5) g__iv_e__h_a_lf_o_f_m__y__m_o_n_e_y__b_a_c＿k (请退还一
5 points
• I am writing to complain about the service of the clerk called Li Hua of your restaurant. First of
all, I did make reservations for a table but he forgot about it, (1)_c_a_u_s_in__g_u_s__to__w_a_i_t_f_o_r_h_a_lf__a_n_hour
14. for the above reasons 基于上述理由 15. travel agency 旅行社
16. pay for the postage 付邮资 17. make mistakes 犯错误 18. without patience =impatiently 没有耐心 19. be forced to do sth. 被迫… 20. a person with patience 有耐心的人
半钱), or I shall be forced to take the matter further.
•
Yours，
•
Li Hua
【Passage 3】Task 4
5 points
Dear Sir,
I am writing to complain about the two-day trip
to Shenzhen (1)_o_r_g_a_n_iz_e_d__b_y__y_o_u_r_t_ra_v_e_l_a_g_e_ncy
4. 请退还我30%的钱，否则我会被迫采取进一 步的措施。
Please give 30% of my money back, or I shall be forced to take the matter further. 5. 她是个没有耐心的人，根本不耐心回答我的 问题。
She was not a person with patience and didn’t patiently answer my questions at all. 6. 我要求她当面向我道歉。 I demand that she (should) make an apology to me face to face.
there were too many students in a class, in which
case students were not able to practise a lot. Moreover, (2)t_h_e_c_o_u__rs_e__w_a_s__s_im__p_le__a_n_d__th_e__to_p__ic_s_
accompanying instructions 随货使用说明书 5. historical attractions 历史名胜 6. a five-star hotel 一个五星级宾馆
share a room 共住一个房间 7. faulty items/ products 故障产品 8. get punishment/ be punished 受到惩罚
• (你们旅行社组织的). It was promised in your
advertisement that (2)_a_p_r_o_f_e_s_s_io_n_a_l_t_o_u_r_g__u_id_e_
said in your ad that (4)__s_tu_d__e_n_ts__c_o_u_ld__b_e________
• p_ro__v_id_e_d__w_i_th__m_a_n__y_c_h_a_n_c_e_s__to__e_n_j_o_y_s_o_c_i_a_l _p_ra_c_t_i_c_e (学生有很多机会参加社会实践活动) but badminton
I demand either a new pair of black shoes (should) be posted to me immediately or I (should) be given a full refund.
Translate the following sentences . Two points each.
• (得到惩罚) to become more professional.
• Thank you for your consideration.
•
Yours sincerely,
【Passage 2】Task 2 3 points
• Dear Sir / Madam，
•
I have just returned from the English Summer
你们尽快解决问题。
__I’_m__w__ri_t_in_g__t_o_c_o_m__p_la_i_n_a_b__o_u_t _th__e_p_o_o_r_q__u_a_li_ty_ __o_f _th_e__p_r_o_d_u_c_t_s_o_f_y_o_u_r__co_m__p_a_n_y__and ask for
21. make an apology to sb./ apologize to sb. 向某人道歉
22. to our disappointment 让我们失望的是...
23. process/ deal with one’s complaint at your earliest convenience 尽快处理某人的投诉
• _w__e_re__n_o_t_f_re_s_h__e_n_o_u_g_h_(课程内容简单, 话题不够新颖)
so that students’ interest in English could not be
aroused.
A gift for you. 习作修改
【Passage 2】Task 3
12. change it for a new one/ exchange … for another one 换一件新的 return sth. for a new replacement 更换新的
13. give sb. a full refund 全额退款给某人 declare a full refund 要求全额退款
Round 2
ห้องสมุดไป่ตู้任务达人
规则：Round 1中积分较多的组优先选择 本组Round 2的任务卡。其他组抢任务。 （共6个任务）
任务：在5分钟内小组讨论Passage 1, 2 & 3
Task1 Task3 Task4
123
Task2
Task5 A gift
4
56
• 【Passage 1】Task 1 • Dear Sir,
3 points
• (3)_W__o_rs_e__s_ti_ll_(更为糟糕的是), no lunch was
provided and therefore I had to go to the nearest
restaurant, which was 30 minutes away. It was once
投诉信
相关短语
1.make reservations for a single room 预订了一间单人房
2. a professional tour guide 一个专业的导游 3. famous tourist attractions 著名景点
places of interest 风景名胜 4. customer satisfaction 客户满意度
Translate the following sentences . Two points each.
(1)我写信是要投诉你们餐厅服务差。 I am writing to complain about
__th_e__p_o_o_r_s_e_r_v_ic_e__in__y_o_u_r_r_e_s_ta_u_r_a_n__t . (2)我写信是要投诉你们公司产品质量差, 并要求
• (不耐心) when I ordered the meal and he even made a mistake over my bill (4) _b_e_c_a_u_s_e__o_f_h_i_s___
• _c_a_re_l_e_s_s_n_e_s_s_(因为粗心). I demanded that he should realize his mistakes and (5)_g_e_t_p_u__n_is_h_m__e_nt
Round 1
争分夺秒
规则：选手站起来后，要在10秒钟内完成任务。 本轮积分较多的小组具有在Round 2优先 选择任务卡的权利。
Translate the following sentences . Two points each.
1. 我写信的目的是要向你投诉我最近在你们网站
上购买的一双运动鞋(sneaker)。
• (让我等了半个钟). Moreover, I was not told that the prices of some of the dishes had increased (w2o)_urs_ne_ti,_l h_I _efi_na_in_ss_hw_e_ed_rme_d_y_mm_y_e_aq_lu_e(直sti到on我s 吃(3w完)_it)_h._oW_u_ht_ap_ta’_st_ie_n_ce
I’m writing to complain about a pair of sneakers I recently purchased from your website. 2.更糟糕的是，交鞋的日期推迟了10天。 Worse still, there was a ten-day delay in delivering my shoes. 3. 我要求要么马上寄给我一双新的黑鞋子，要么 全额退款。