2012投诉信核心词汇
1 complain v 抱怨
eg: I am writing to you to complain about the poor service of your bookstore.
2 trouble vt 麻烦打扰
eg:I am sorry to trouble you but I am afraid I have to make a serious complaint.
我非常抱歉地打扰你，但恐怕我不得不做出一个很严肃的投诉。

3 attention n 注意关心关注
eg: I wish to bring your immediate attention to the poor services offered by your bookstore.
我希望你能立即关注贵书店所提供给的不能令人满意的服务
4 recur v重现；复发；重来
recurrence: n 循环；在发生；重现
eg: I wish you would look into this unsatisfactory service and take steps to prevent the recurrence of this matter.
我希望你能调查此事，并且阻止此事的再次发生。

5 satisfy vt 满足是满意确保
eg: I am not satisfied with the services offered by your bookstore.
我对贵书店提供的服务不满意。

6 situation 情形境遇
eg: In order to improve the current situation, I require you to take the
following measures.
为了改进目前的局面，我要求你们立即采取如下措施。

eg: I feel something should be done about the current situation.
我觉得必须要采取一些措施来改进目前的局面。

7 high adj 该是……的时候了
eg: it is high time you took some measures to reverse the situation.
该是采取措施扭转局面的时候了。

8 investigate v 调查研究
eg: I wish that you would investigate (look into)the matter for me immediately and I also hope such things will never take place again.
我希望你能立刻帮我调查这一件事情，我也希望此类事情不再发生。

eg: I would be grateful if you could investigate the matter as soon as possible. And I am looking forward to an early reply.
如能尽快调查此事件，我将不胜感激。

我期待着您及时地恢复。

9 change vt 更换改变兑换
eg: please change a new one for me, otherwise I would complain to the Consumer’s Association.
请贵方给我更换一个新的，否则我会投诉消费者协会
10 refund v 退还偿还
eg: I would like to ask to refund, if there is no reply, I will take my complains to the Consumer’s Association.
我请求你们给我退款，如果不能答复的话，我将投诉到消协。