READINGQUESTIONS 1-45PART ONEQuestions 1-5●Look at question 1-5.●In each question, which sentence is correct?●For each question, mark one letter (A, B or C) on your Answer Sheet. 1A Speakers are given at least 50 minutes for each presentation.B A period of up to 50 minutes is allowed for questions.C No presentation should take longer than 50 minutes.Why did Tony phone?A to ask Gill to calculate some production figures againB to report that there is no longer a mistake in the figuresC to inform Gill that the prices of some components have risenA Applicants for this post will receive training from the company.B Applicants for this post should live within reach of Manchester.C Applicants for this post must have a qualification in computing.A Minto Deliveries takes under a day to deliver anywhere in the country.B Minto Deliveries provides free insurance for its delivery service.C Minto Deliveries guarantees to charge lower prices than other companies.5A All staff need a permit to work late.B Security can tell staff whether they need permits to work late.C Staff working late should get permits from their line managers.PART TWOQuestions 6-10●Look at the list below. It shows the contents of a magazine for small businesses.●For questions 6-10, decide which part of the magazine (A-H) each person on the oppositepage should read.●For each question, mark one letter (A-H) on your Answer Sheet.6 Sophie van Sommeren owns a small recruitment agency and needs to know how to cut her running costs.7 Jimmy Loh runs a small export firm and needs to understand how proposed changes in tax rates will affect his business.8 Joachim Koch designs games software, and wants advice on expanding his business by selling products abroad.9 Market researcher Angela Ponti wants to find out what people think of the contents of the magazine.10 Tax consultant Yvonne Kiwitz wants to learn how to motivate her team more effectively.PART THREEQuestions 11-15●Look at the graphs below. They show domestic sales and exports of cooking oil for twocompanies, Farenzo and Veria, over a ten-year period.●Which year does each sentence (11-15) on the opposite page describe?●For each sentence, mark one letter (A-H) on your Answer Sheet.●Do not use any letter more than once.11In this year Farenzo’s domestic oil sales rose, but its exports, like those of Veria, were reduced.12Although the volume of oil sold by Farenzo to the home market equalled that of Veria, Veria exported a larger quantity.13In this year both domestic and foreign sales in creased for the two companies, although their exports fell in the twelve months following.14Veria sold more oil abroad than at home in this year, while Farenzo’s domestic sales recovered after a dip, equalling a previous peak.15In this year the volume of Farenzo’s exports rose as domestic sales fell, while there was an opposite trend at Veria.PART FOURQuestions 16-22●Read the article below about managing change at a bank.●Are sentences 16-22 on the opposite page ‘Right’or ‘Wrong’? If there is not enoughinformation to answer ‘Right’ or ‘Wrong’, choose ‘Doesn’t say’.●For each sentence 16-22, mark one letter (A, B or C) on your Answer Sheet.How a bank manage changeAs a major bank, we often make big internal changes, such as reorganising our branch network. My responsibility, as Vice-Chairman, is to manage those changes –even if I don’t altogether agree with them. This sometimes happens, as decisions of this nature are made by the whole senior management team. These decisions of this nature are made by the whole senior management team. These decisions always involve assessing financial risks, and also anypotential damage to the company’s reputation. We take this very seriously, as we have a high public profile.A project team is then set up to plan the change in detail. This team is always headed by one of our project managers, who, in consultation with me, selects members of the team. Many of our staff have valuable experience of project work. With several projects running at the same time, my role is to co-ordinate them and keep an eye on progress. I must ensure each project keeps on schedule, and I may have to make difficult decisions in order to prevent waste and poor performance.When an individual project is nearly complete, my involvement is over and it is passed to the appropriate department head, who must then make sure that the agreed changes are introduced. We depend on that person to take full responsibility for its success.16Change that are needed in the company are decided by the writer alone.A RightB WrongC Doesn’t say17Public opinion of the bank may be affected by the way it manages change.A RightB WrongC Doesn’t say18The writer’s responsibilities sometimes include leading project teams.A RightB WrongC Doesn’t say19Members of project teams are chosen on the basis of their experience.A RightB WrongC Doesn’t say20The writer is responsible for knowing what each team is doing.A RightB WrongC Doesn’t say21It is sometimes necessary to end a project if a team does not make enough progress.A RightB WrongC Doesn’t say22Project managers have the responsibility for introducing the changes in the final stage.A RightB WrongC Doesn’t sayPRAT FIVEQuestions 23-28●Read the article below about a bicycle manufacturing company●For each question 23-28 on the opposite page, choose the correct answer.●Mark one letter (A, B or C) on your Answer Sheet.The SupabykeJohn Stone likes to watch people’s faces as they pass by his office and see his bicycle outside. It is not that it’s a racing machine: in fact, it’s not easy to lift and it’s far from small. Nor is itanywhere near the upper endof bike prices – it sells foronly about￡600. But itattracts attention because it iselectric and that makes itfaster than an ordinary bike.His company, JS Supabykes,started in 1999. ' I saw anelectric bike advertised, gotone and rode it around thecity,' says Stone. 'People wanted to know how much it cost and where they could get one.' He realised this was a business opportunity and told everyone, without doing any research, that 'the bikes were ￡500 and would be available soon.’The Supabyke was instantly popular. A recent survey of electric bicycle owners showed that the average Supabyke covered 2,300 km per annum, replaced 3 car journeys per week, and in the morning rush hour traffic it provided a journey time faster than a bus. Another independent survey showed that everyday expenses were lower than those of rival products. Best of all, with a JS Supabyke, you don’t need a driving licence and there are no parking problems!The company now wants toexpand overseas. Stone hasthe capacity to meet thedemand and he believes hewould only need one or twomore staff. At present he hasten staff looking after sales,marketing and logistics.Production facilities in Asiawould be able to increaseoutput quickly. ‘We don’tneed a lot of R and D and ouroverheads are extremelymanageable.’ He says, ‘as JSSupabykes shares an officewith a recruitment agencyrun by my wife.’Stone has managed to payback funding he receivedfrom a venture capitalcompany and is now incharge. The board consists ofhim and three other people,but he says this will have tochange in the future. ‘Wewill have to look outside forinvestment and I am going tohave to look at our board. Weneed people who have adeeper understanding of thebusiness, especially of exportmarkets.’He is now thinking ofupgrading the company’swebsite so that customerscan easily access informationabout the Supabyke.Currently the website isreceiving over 10,000 hits amonth and they are expectingto have twice as many whenthe upgrade is complete.Things are looking good forthe company.23What is said in the first paragraph about John Stone’s bike?A It is reasonably priced.B It is quite light.C It is compact.24John Stone set up JS Supabykes becauseA a market research firm advised him toB he realised the bikes would be easy to make.C he could see there was a demand.25The Supabyke is popular becauseA it is easier to park than other electric bikes.B it is cheaper to run than other electric bikes.C its top speed is higher than the normal speed of a bus.26What does John Stone say in the fourth paragraph about the company?A it can only afford to employ a small staff.B its offices are too small.C its overheads are not too high.27Why will John Stone make changes to JS Supabykes’ board?A He needs to take on someone experienced in selling abroad.B He is unhappy with the present board’s performance.C He has to include someone from the venture capital company.28What does John Stone intend to do with the company’s website?A redesign it so customers can purchase a Supabyke onlineB make it more user-friendlyC double its links to other sitesPART SIXQuestions 29-40●Read the report below about a marketing exhibition.●Choose the correct word to fill each gap, from A, B or C on the opposite page.●For each question 29-40, mark one letter (A, B or C) on your Answer Sheet.Beautech Marketing ExhibitionFrance is, after Germany, the largest European cosmetics market. This is a fact which (29)…………it an ideal location for Beautech, the major international exhibition of new materials for the cosmetic industry, (30) ………… at the Paris Conference Centre last April. Beautech has enjoyed enormous success (31) ………… it was established ten years ago.The (32) ………… visitors at the stand of SCC, one of the leading representatives of the industry, all wanted to learn about the company’s latest products, (33) ………… particular attention to the new Elfal CB 390. This product is a cleaning agent in shampoo; it can (34) ………… be applied directly to improve the condition of the hair. Several firms expressed interest (35) ………… the technical developments behind the product.In response to previous requests, (36) ………… was a conference accompanying the exhibition.(37) …………examined recent developments in chemical technology and their effects(38) ………… modern cosmetics.The next Beautech Exhibition is due to take (39) ………… at the Madrid Conference Centre next year. Anyone wishing to exhibit (40) …………contact the Beautech Committee as soon as possible.29 A did B m ade C put30 A holding B h old C held31 A when B s ince C while32 A many B m uch C plenty33 A having B p aying C setting34 A even B w ell C too35 A to B of C in36 A that B there C it37 A This B These C Those38 A on B with C by39 A part B place C time40 A need B might C shouldPART SEVENQuestions 41-45●Read the notice and the email below.●Complete the form on the opposite page.●Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your AnswerApplication for Team Development CourseFull name of application: (41) ................................................ Applicant’s department: (42) ................................................Course date: (43) ................................................Full titles of preferred workshopsam: (44) ................................................pm: (45) ................................................WRITINGQUESTIONS 46-47PART EIGHTQuestion 46●You work in a large international company. You are expecting an important delivery to arrivetomorrow, but will not be in the office to receive it.●Write an email to your assistant, Markus:●Saying what the delivery is●explaining why you will not be in the office●Telling Markus what to do with the delivery.●Write 30-40 words.PART NINEQuestion 47●thanking her for the invitation●saying which month would be convenient for you●describing your role in the company you work for●explaining why your company has been successful.●Write 60-80 words.PART ONEQuestions 1-8●For questions 1-8, you will hear eight short recordings.●For each question, mark one letter (A, B or C) for the correct answer.●You will hear the eight recordings twice.1Which method of advertising was most effective in reaching customers?2 Who does the woman think will get the job?A TomB MariaC Louise3 Which chart is correct?4What should the woman do with the file?A print itB save itC forward it5 Which graph shows Finley’s performance last year?6 What is the main advantage of this photocopier?A It’s smaller.B It’s cheaper.C It’s faster.7 Which picture shows the new packaging?8Which country has the best potential for growth for the company?A BrazilB USAC RussiaPART TWOQuestions 9-15●Look at the form below.●Some information is missing.●You will hear a man arranging office rental.●For each question 9-15, fill in the missing information in the numbered space using a word,numbers or letters.●You will hear the conversation twice.Office RentalCompany name: IT OptionsCaller’s name: (9) Mr. ............................................Type of office required: (10) Ref. No. ...................................Number of rooms currentlyrequired: (11) ..................................................Total area required: (12) minimum ...........square metresRental charge:(per month with discount) (13) $ ...............................................E-mail address: (14) .......................@ Phone No: (15) 01534........................................PART THREEQuestions 16-22●Look at the notes below about a new product.●Some information is missing.●You will hear part of a presentation given by a company’s marketing manager.●For each question 16-22, fill in the missing information in the numbered space using one ortwo words.●You will hear the presentation twice.LIVEN FRUIT JUICEJuice will be promoted as having benefits for (16) ............................................................... Tar get market ● men and women● 20-30 years old● (17) ...........................................................earning groupPacking ● was designed by (18) ..........................................................● the 4 bottles will be different in (19) .............................................................● the label will be written in easy (20) .............................................................. Launch ● Octo ber● (21) a .............................................................campaign in the first year Distribution ● by (22) ...................................................................PART FOURQuestions 23-30●You will hear a radio interview with a financial expert called James Bridie, who is givingadvice to small companies.●For each question 23-30, mark one letter (A, B or C) for the correct answer.●You will hear the interview twice.23 What is James Bridie's job?A businessmanB journalistC banker24 James is giving advice to companies thatA require money urgently for a short period.B banks have refused to lend money toC need a lot of money for long-term growth.25 James says experienced businesses may have cash flow problems becauseA they are not used to things going wrong.B their predictions are not always accurate.C things happen which they cannot control.26 Which way of raising money does James recommend businesses try first？A borrowing money from the bankB offering incentives for early paymentC asking friends and relations for a loan27 What does James suggest selling?A unused equipmentB company carsC buildings owned by the company28 Why should companies wait before replacing what is sold?A They can research what the best buy would be.B They may realise they don't need a replacement.C They may find that renting is a cheaper option.29 What does James suggest companies can get a loan against?A their raw materialsB their buildingsC their unsold products30 Who does James recommend companies approach for a special loan?A a specialist finance providerB an insurance companyC a bank。