商务沟通技巧——英文邮件（2019.07.27）
凡事有交代,件件有着落,事事有回音。
1.协商会议时间/提出建议
>>示范1：
如果建议开会，最好自己给出时间节点，让对方做选择题，而不是做填空题。
延申：给别人提供建议时（平等关系），不要用should，最好也不要need，表示一件事希望对方做，但是不强求时，可以说It is suggested/recommended, 或用It would be nice/great 而不是I need you to xxx。
对比：
Can you bring some wine to the party?
It would be nice/great if you can bring some wine to the party.
练习：
建议重新签订协议/建议修改会议时间/建议对方来我司参观
>>示范2：（跟上一条邮件相比，有哪些优点？）
>>示范3：（跟上一条邮件相比，有哪些缺点？）
练习：
针对售后协议的修改，请写一封邮件给客户，建议这个问题开会讨论。
2.提醒客户付款邮件：
>>示范4：
条理清晰，信息详实，表格形式，不同颜色，客户一目了然 3.前期商务沟通
>>示范5：（评价这封邮件的优缺点）
>>示范6：这封邮件有哪些问题？
>>示范7：（与上一封邮件相比，二者差别：1.2.3.）
5.其他建议用法：
>>表示感谢：
Thanks for the quick reply.
Thanks for the updated information.
Noted/Received with thanks.
>>表示道歉：
回复邮件晚了：
Sorry for the late reply.
Sorry for the delay getting back to you.
如果是临时通知别人是什么事情：Apologies for the late/short notice.
>>收尾套路：
Please let me know what you think.
Let me know if you have any questions or concerns.
Your early/earliest reply/feedback will be highly appreciated.
作业：
你发了一封邮件给客户，但对方却迟迟没有回音。
请发一封跟踪邮件，询问对方对于你之前发出邮件的看法。
（2-3句话）
同学1：
Hi DD,
I enjoyed talking with you earlier this month, and I hope our cooperation will improve your company’s efficiency and profitability（这句属于寄托希望的客套话，可以放在最后。
信件开头则建议表达问候和关心。
）.
As mentioned（前文并没有mention的内容，如果此前有电话，可以说as I mentioned during our phone call）, I have attached more information about our top business values and the resources to review（这句不是很理解，是想表达我们的市场数据吗？）to reach your company’s objective（这半句可删掉，或换成for your information）.
Please let me know if you have any further questions or concerns, and I will be glad to assist you. If not, I look forward to talking again on 30th,July（你都“if not”了，说明人家没有further question了呀！在并没有明确会议内容的前提下约下一个讨论时间是很尴尬的事情。
可以说Looking forward to hearing from you。
此外日期格式需注意）.
Thanks!
综合点评：用词较考究，但周六课上提到的雷踩得比较多。
另外没看出是因为客户没回复所以再重新发送邮件跟进。
略跑题~
同学2：
In regard to the email which i have send it（which I have sent） to you on xxx （日期），could you let me know the following events in the process ? If it is possible, I hope you can tell me the deadline .(与其让对方给你一个deadline，不如自己主动说——Your earliest feedback before this Friday will be highly appreciated.此外I hope you can有点过于强势了，课上已建议过委婉提建议的说法，不如去温习下？)
综合点评：有提到上封邮件发出的日期，很贴心。
然而整体语气比较强势，可多练习一些委婉表达的句式。
同学3：
Dear Ms Sara,
Good day.
I'm writing to confirm if you have received my previous email regarding the TATA project, any requests please feel free to contact me.
Your prompt reply would be highly appreciated.
Thanks & Regards
综合点评：言简意赅，表达清晰流畅。
若能加半句话简单提醒上封邮件内容，则是满分作文。
同学4：
Dear Mr./Ms. XX,
I hope you're doing great.
Right after our conference call meeting（meeting 可删掉） on June 18, we sent you an email about our proposal to address the delivering issue.I was wondering if you got that email?
We suggest to change the mode of transport into airway so as to save time. （一句话扼要概括上一封邮件的主旨，值得学习！） Would you please kindly check your email and revert to us asap?
We appreciate that so much.
Best wishes.
综合点评：重点清楚，逻辑清晰，满分作文。
同学5：
Dear XX :
Last week（最好加准确日期） I sent you an email about the schedule of XX. What is your opinion （May I know/Could you please be so kind to let me know your opinion）on the schedule and next steps we proposed?
I will be very happy if I can receive your advice in time. （“I will be very happy”太主观了，对于委婉提建议可以参考之前同学2的点评）Any question , please don't hesitate to let me know.
综合点评：语言精炼，表达准确，注意语言尽量客气，且在邮件中尽量避免表达主观感受。