A-Tom, B-Mike,
C-Salesperson,
D-Manager
大体情景就是Tom买了个东西(mp3),第二天就坏了，A(Tom)的朋友 B 陪 A 一起去退货，A 结果售货员支支吾吾一直不肯退，最后叫出来经理依然支支吾吾，然后B 佯装打315 求助，经理才给退了货.后面四句加了个joke 就是中间打的不是315 是10086.
A bought something yesterday in the Broadway Mall（百老汇）but it doesn't work now. At this time .A’s friend
B is coming.
B: Good afternoon, Tom.
A: Good afternoon,
B: I want to buy an mp3. (发现A的MP3) That's what I'm going to talking about, how do you like your new mp3. I also want to buy a new one.
A: Don’t mention it. It worked very well yesterday，but now it doesn't work.
B：It sounds incredible. Have you checked the batteries？A：Actually，I have checked all the things including batteries，but it still doesn't work.
B：Let me have a look.
A: Here you are.
B：Err…..I think we can go to the mall and ask for returning.
A: Let me pick the receipt.
B: oh, it is in the guarantee period.
Then A and B go to the mall, C is the clerk and D is the manager. C: Can I help you?
B: Yes. We'd like to return this mp3.
C：Something wrong with it？
A: Yes. I bought it yesterday, but it doesn’t work now. C: I think our production’s quality is always very good. Maybe you did something bad to it. Hmm, let me have a check, perhaps we can repair it for you freely.
B: Oh, no, no, no. We want to return it, not repair it. C: Hmm, I know your idea, but you checked it yesterday and at that time, it worked well. I’m sure you have done something bad to it.
A: I’m very sure than I didn’t. What’s more, I remember it clearly that you said I can return the mp3 in three days and exchange it in seven days.
C: Hmm. I need to ask instructions from my manager. B: Can we talk to your manager face to face?
C: Wait a moment.
C ask instructions from the manager D
C: May I come in?
D: yes, what happened?
C: Two students bought an mp3 from our mall yesterday, and it doesn’t work now, they want a returning.
D: Haven’t you made them realize that asking for returning in our mall is a stupid action?
C: I had tried my best, but they still want to talk with you. D: Maybe you can prepare for your new job. Where are they？
C: Just at the counter（柜台）
Then C and D are coming.
D: Good afternoon，everyone. I’m the manager here. What can I do for you？
B: The seller should have told you what happened. We want to return the mp3.
D: Hmm, generally speaking, digital production especially mp3 sold by us are always in high quality and our quality and service is highly spoken of…
A: wait. Good service? The seller told me I can return the mp3 in three days and exchange it in seven days. At this time B call the 315 B…Hello, is that 315? My friend bought a mp3 in Broadway mall yesterday(声音渐小)….. C：（轻拍经理提示）Mr.，she/he is calling 315..
D: Wait .wait. Wait…, you may misunderstand me. I didn’t mean I wouldn’t return for you.
B: So we can ask for the returning？
D: Hum. I'll do it if you don't call the 315.
(D对C讲) Make a returning for them, I'm tired.
C: But Mr. Manager…
D: You can’t understand my word?
C: ok, I got it. Hmmm. do you have the receipt?
A: Here it is.
C: Ok, here’s your money. Check it once more if you want to buy something next time!
A: we will. Thank you.
Out of the mall:
A: B, you are so brave!
B: Just so-so
A: how useful 315 is！
B I just called 10086.
A: Err…………...。