2016－2017学年第一学期期末考试《民航客舱服务实用英语》试卷(A)（时间90分钟满分100分）（适用于领航专业学生）一、短语测试（10分，每题0.5分）1.海关规定11.中转旅客2.信用卡12.摆渡车3.胸口疼13.安全措施4.受伤区14.咨询台5.客舱压力15.入境表格6.氧气瓶16.移民检查7.防冲撞姿态17.私人物品8.迫降18.到达大厅9.联程航班19.报关物品10.备用航班20.广播系统二、实用句型测试（20分,每题1分）。
1.先生，您要购买免税商品吗？_______________________________________________________ 2.我将为您算出汇率。
_______________________________________________________ 3.您最好躺下休息。
_______________________________________________________ 4.不用担心，应对这种情况我训练有素。
_______________________________________________________ 5.您可以通过吞咽咀嚼糖果来减轻耳痛。
_______________________________________________________ 6.打扰了，厕所有人吗？________________________________________________________ 7.为了您的安全，请保持做好，系好安全带。
________________________________________________________ 8.我们机长已经决定紧急降落。
________________________________________________________ 9.目前我们还没有得到确切的离港时间。
________________________________________________________ 10.我们遗憾的告诉您本次航班直飞哈尔滨不再在天津中转。
________________________________________________________ 11.我们将在长沙待多久？________________________________________________________12.我们必须等待直到广州天气好转。
_____________________________________________________________13.我们飞机正经历气流颠簸。
_____________________________________________________________14.我们当然安全。
_____________________________________________________________15.女士，感谢您的咨询。
_____________________________________________________________16.我确信它将会改善。
_____________________________________________________________17.打扰了，先生，请您填一下这个表格好吗？_____________________________________________________________18.当您通过海关时您将需要它._____________________________________________________________19.请小心，让我来帮您下飞机。
_____________________________________________________________20.请注意您的脚下。
_____________________________________________________________三、阅读理解题（20分）请把答案写在题前横线上1-5_______________________6-10__________________________ACabin attendants need to see that passengers seat belt are fastened tightly and that no smoking rule is observed.Then they will report the result of this check to the purser.Special care must be taken in checking the belts of certain types of passengers ,especially the elderly,handicapped passengers,unaccompanied minors and others.When there are infants among the passengers ,cabin attendants should ensurethat infants are seated so that there are sufficient oxygen masks for all the passengers in the row.For small children, it is recommended that a blanket beplaced behind them so that the seat belt can hold them more securely.Other checks that must be made are:confirming that all compartments,cars and containers are locked and that they are secured by stopped wherethese are fitted,confirming that window shades are open for take-off,and thatall trays are stowed and the seat backs are in the upright position.1.Before taking off cabin attendants do the safety check andinform ___ of the result.A.the captainB. the purserC. the controllerD. the flight engineer2.When checking the seat belts of passengers ,cabin attendantsshould take special care of ______________.A. the elderlyB. handicapped passengersC. Unaccompanied minorsD. All of the above3. Which of the following statement is not true?A.Cabin attendants can give the small children a blanket to placebehind them.B.passengers must fasten their sear belts tightly when taking off.C.Unaccompanied minors are permitted to travel by air alone.D.When in an emergency,the infants can not have enough oxygen masks.4. Other “checks”should be made before take-off except_________.A. Confirming that all compartments are locked.B. Confirming that all carts and containers are empty.C. Confirming that window shades are open.D. Confirming that all trays are stowed..5. For take-off, passengers seat belt should be _________A. in the upright position.B. inclined forwardC. Very cleanD. Kept balanceBDuty free sales are very important to Airlines.They represent(占据) eight percent of the total world trade of duty free sales.However, last year represented a reduction（缩减）of 0.3% from the previous year.1999 was a year of uncertain changes. After the strong sales of the previous two years, global duty and tax-free sales showed some decline（下降）.Although it is a global industry, there are major changes in performance in different regions（地区）for the world sales in the Asia region continued to grow slower than had been expected ,the elimination of tax free sales within the European Union had a dramatic effect on sales.The region that showed the biggest growth last year was the America .Next year, sales are expected to reach US$6.4 billion. This optimistic （乐观的）growth is well spread among all channels----airports,airlines,border shops,downtown shops etc. 6.Airlines duty free sales_____of the total world trade of duty free sales.A.Decline to eight percentB. Decreased by about eight percentC. Last year increased by 0.3%D. Represent eight percent7.Which of the following is Not True ?A.The year before last was a good year for duty free sales.st year was a good year for duty free sales.C.This year was a good year for duty free sales.D.This year is an uncertain year of sales.8.The region that showed biggest growth last year was _______B. European UnionC. AmericaD. Australia9.Duty free sales of the America are expected to reach ___the next year.A. 64,000,000,000 dollarsB. 6,400,000,000 dollarsC. 640,000,000 dollarsD. 64,000,000 dollars10.The optimistic sales incomes in the America will come from ____A.Airports and airlinesB. Border shopsC. Downtown shopsD. All of the above四、翻译播音词（20分）请把答案写在题前横线上1._______2.________3._________4.________5._________6._______7.________8._________9._______ 10.________A女士们，先生们：我们将开始售卖免税商品。