世界著名酒店管理集团经营理念（汇总）MARRIOTT INTERNATIONAL马里奥特国际集团Culture文化Today's Marriott culture is rooted in 70 years of success.今天的马里奥特文化起源于马里奥特70多年的成功经验。
People First以人为本People first—the foundation of Marriott's success for 75 years. Marriott's enduring belief is that our associates are our greatest assets. Marriott Culture is the experience we create for our customers which is demonstrated by the behavior of our associates. It is people serving people.以人为本，这是马里奥特75年成功的基础。
马里奥特长期以来一直坚信员工是最大的资产。
马里奥特文化就是马里奥特的员工以实际行动为顾客所创造的服务体验。
其宗旨在于人服务于人。
Core Values & Culture价值观及文化The core values established by the Marriott family over 75 years ago have served our company well and will continue to guide our growth into the future. Foremost of these core values is the enduring belief that our associates are our greatest assets.价值观是在75年前由马里奥特家族建立起来的，在公司一直得以良好地贯彻，并将继续指导公司将来的发展。
价值观最重要的一点是坚持相信员工是最大的资产。
Core Values价值观The "Marriott Way" is built on fundamental ideals of service to associates, customers and community. These ideals serve as the cornerstone for all Marriott associates fulfilling the "Spirit to Serve."“马里奥特方式”基于服务于员工、顾客以及社会的基本理念。
这些理念成为马里奥特员工实现“服务精神”的基础。
The Spirit to Serve our associates服务于员工的精神• The unshakeable conviction that "our people are our most important asset"坚定不移的信念是“员工是最重要的资产”•An environment that supports associate growth and personal development为员工提供个人成长发展的环境• A reputation for employing caring, dependable associates who are ethical and trustworthy拥有聘用有爱心、道德品质优良、诚实可靠员工的好声誉• A home-like atmosphere and friendly workplace relationships家一般的气氛及友好的工作关系• A performance reward system that recognizes the important contributions of both hourly and management associate实施激励机制奖励钟点工及管理层员工所作出的贡献• Pride in the Marriott name, accomplishments and record of success 以马里奥特的名字和业绩为荣• A focus on growth ?managed and franchised properties, owners and investors着重于对连锁企业、店主以及投资者的发展和管理The Spirit to Serve our customers服务于顾客的精神• Evident in the adage, "the customer is always right"箴言“顾客永远是对的”显而易见• A hands-on management style, i.e., "management by walking around" 操作性很强的管理方式，即：“四处走动的管理方式”• Attention to detail对顾客无微不至的关心• Openness to innovation and creativity in serving customers不断改革、创新的服务意识• Pride in the knowledge that our customers can count on Marriott's unique blend of quality, consistency, personalized service and recognition almost anywhere they travel in the world or whichever Marriott brand they choose以顾客信赖于马里奥特独特的个性化服务品质为荣，以顾客在世界各地旅行中能识别或选择马里奥特品牌为荣The Spirit to Serve our community服务于社会的精神• Demonstrated everyday by associate and corporate support of local, national and international initiatives and programs由员工每日的行动展示出来，由当地、国内以及国际的倡议和计划共同支持。
• An important part of doing business the "Marriott Way"是“马里奥特方式”经营的重要组成部分Marriott Culture马里奥特文化Marriott's core values drive the culture. Our culture influences the way we treat associates, customers and the community which impacts all our success. In the words of J. W. Marriott, Jr., "Culture is the life-thread and glue that links our past, present, and future."马里奥特指导原则驱动文化发展。
马里奥特文化影响着我们对待员工、顾客以及社会的方式，这种方式对马里奥特的成功起到了重要的作用。
用J. W. Marriott, Jr.,的话来说就是“文化是生命线和粘合剂，连接着我们的过去，现在和未来。
”•Marriott is committed to fair treatment of associates and to providing training and advancement opportunities to all.马里奥特致力于平等对待员工并为所有员工提供培训和晋升机会。
• Marriott's reputation for superior customer service rises out of a long tradition that started with J. Willard Marriott's simple goal for Hot Shoppes to provide "Good Food and Good Service at a Fair Price."马里奥特优质服务的声誉来自J. Willard Marriott长期以来所创立的传统，即热店简单的服务目标“食物好，服务好，价格合理。
”•-"Do Whatever it Takes to Take Care of the Customer"不遗余力的为顾客着想•-Pay extraordinary attention to detail对顾客无微不至的关心•-Take pride in their physical surroundings以硬件环境为荣•-Use their creativity to find new ways to meet the needs of customers.用创新精神发现新方法以满足顾客的各种需要•The company actively supports the community and encourages associate volunteerism through a variety of organizations.公司积极支持社会活动，鼓励员工通过各种组织参加志愿工作• At Marriott, the perpetuation of a company's culture has a proven positive financial impact.在马里奥特，公司不朽的文化对财政方面所产生的积极影响已得以印证。
HYATT CORPORATION凯悦集团Our People Philosophy我们的人员哲学It is our philosophy that it is the people of Hyatt International Hot els & Resorts who make the Hyatt experience an exceptional one. Guide d by our Corporate Values, we strive to equip and empower our people to develop careers, not jobs, with Hyatt International Hotels & Resor ts.我们的哲学观点是，正是凯悦集团的人员使凯悦拥有了卓越的阅历。