A letter of complaint
金星中学申义娟Teaching aims：
Teaching knowledge aims：
Enable students master how to write a letter of complaint.
Enable students master the statement and format commonly used in complaint letters。

Enable students to actually apply what they have learned in situations。

Teaching Emotion Aims：
Let students know what should be done in their daily lives when their legitimate rights and interests are violated.
Teaching important points：
Writing skills for English complaint letters. Teaching difficult points：
The writing methods of English complaint letters. Teaching props: Multimedia courseware, material and exercise books.
Teaching procedure：
Step 1 Greeting and Welcome the teachers to our class.
Step 2Lead in
Ask students two questions: When you have problems with faulty goods or services.What should you do?
When you are dissatisfied with your teacher.What should you do?
Step 3 How to write a letter of complaint?
Letters of complaint usually include the following stages:
第一段：开头，自我介绍，交代投诉内容，尽可能做到客观礼貌.
I am writing to complain / make a complaint about…
I am writing to express my dissatisfaction / disappointment about…
第二段：正文，写明投诉的原因、问题的经过及产生的结果。

The reason for my dissatisfaction is...
In the first place,... In addition,...
第三段：结尾，提出解决建议并希望尽快得到满意的答复，
表示感谢。

I appreciate it very much if you could...
I hope you will take my complaints seriously and…
Thank you for your consideration and I will be
looking forward to your reply.
Step 4 Team work
After learning how to write a letter of complaint,let's write a letter of complaint about your English teacher.
Write the composition in groups of four and according to the interview.
Step 5Correct their composition with their deskmates.
Step 6 Show some good compositions.
Step 7 Consolidation
Step 8. Homework
Enable students complete their composition.。