－ Address 地址栏 － Subject 主题 － Salutation 称呼 － Body 正文 － Closing 结尾 － Examples 例句
Business E-mail Tips
主题/Subject:
• 简洁明了 Clear & Concise
• 言简意赅 Comprehensive • 浓缩内容 Condense the content
To Whom It May Concern:
Dear Sir or Madam:
Dear Purchasing Agent:
Business E-mail Tips
－ Address 地址栏 － Subject 主题 － Salutation 称呼 － Body 正文 － Closing 结尾 － Examples 例文
Business E-mail Tips
Announcing
I am writing in connection with… 我来信是关于…
•I’m writing in connection with Judy’s request for a promotion. •I’m writing in connection with the special offer you advertised in the newspaper yesterday.
Business E-mail Tips
By Kelly
Business E-mail Tips
－ Address 地址栏 － Su Nhomakorabeaject 主题 － Salutation 称呼 － Body 正文 － Closing 结尾 － Examples 例句
Business E-mail Tips
• 收件人/ To: Relevant person/Person in charge, Whom need to
Business E-mail Tips
Reminding
• Did you remember to submit a vacation request form? • Just a quick note to remind you to set your automatic email before you go away
Business E-mail Tips
－ Address 地址栏 － Subject 主题 － Salutation 称呼 － Body 正文 － Closing 结尾 － Examples 例句
Business E-mail Tips
To Individuals
FORMAL
+ Title
FORMAL
• 引人注目 Catch eyes
Business E-mail Tips
Yes & No for a Subject:
× News about the meeting
√
Tomorrow’s meeting canceled
× Detailed calculation
√
New E-mail Address Notification: Detailed calculation
I’m writing in regard to … 我来信是因为…
•I’m writing in regard to the warehouse supervisor position advertised on your website. •I’m writing in regard to the problems we’ve been having with the photocopier we rent from you.
reply (if needed) the e-mail directly.
• 抄送/CC: The other related ones/ Ones who need to be aware of.
• 密送/BCC: The other related ones/ Ones who need to be aware of
Business E-mail Tips
Announcing
• Please be informed that our warehouse has been experiencing stock control difficulties and that it may be some time before your receive your order. • Please note that we will be closed for four days during the Chinese New Year. • I have been informed that starting from next week everyone is required to be in the office before 9:00. • We have been asked to check the invoices again. There are some problems with this month’s closing. • This is just a quick note to let you know that my phone extension has been changed to 522. • For your information, the product shown on page 6 of the catalogue has been discontinued and is no longer available.
Business E-mail Tips
Announcing
• I am writing to ask about the possibility of postponing the dead line for the launch of Version 2.3. • I am writing to cancel an order I placed earlier today. • I am writing to request a transfer to the Hong Kong branch.
Confirming
• I am writing to confirm your appointment to the position of Marketing Manager. Congratulations. • I am pleased to confirm that your application for a credit increase has been approved. • Just a short note to confirm that I will be arriving in Shanghai on the 13th.
Business E-mail Tips
Giving Bad News
We regret to… 很遗憾…
• We regret having to recall the order, but hope you will understand our position. • We regret to advise you that your account has been frozen. • We regret to inform you that the cargo has been impounded.
• I am writing to clear up the misunderstanding about the product specs.
• I am writing to inquire about the possibility of a job transfer. • I am writing to inform you of our decision to close the department.
Business E-mail Tips
Opening Sentence
Announcing
Giving Bad News Reminding
Confirming
Asking for Confirmation
Business E-mail Tips
Announcing
I’m writing in response to … 我来信是因为…
Thanking
• Thank you for your message. Let me look into the situation and get back to you. • Thank you for your email. I was wonder ing why I hadn’t heard from you. Anyway, glad to hear you’re feeling better. • Thanks for you reply I’ll pass your suggestions on to John when I see him this afternoon. • Thank you for sending me all those free samples. I’ll let you know when we’re ready to place an order.
•I am writing in response to a phone call I received from your company this morning. •I am writing in response to the misleading statements you made about our company on CNN this morning.